Asset Protection Agent resume example

As a hospital security officer, I protected staff, patients, and visitors and ensured that all hospital property was secured. My duties were to patrol the buildings and its grounds, monitor all activity in and out of the hospital, and endeavored to prevent vandalism, theft, fire, and disturbances within the facility. I frequently reported to my manager or other security personnel about what I observed on my rounds. I stayed on the lookout for all sorts of issues at the hospital, including maintenance issues, which may compromise people’s safety or the integrity of the building. I responded to crimes in progress, initiated actions such as interrogation of suspects or medical aid for victims. I performed firefighting, emergency response, rescue and medical aid duties. Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.

I was responsible for coordinating loss prevention procedures, and establishing programs and processes in collaboration with management to minimize loss while maintaining a safe working & shopping environment. This includes inspiring store and management teams to ensure engagement in LP and safety programs, coaching and training associates, overseeing inventory levels to minimize shrink and prevent operational shortages, monitoring operational controls, monitoring surveillance systems and alarms for any suspicious behavior, and identifying and actioning opportunities for improvement. I was also responsible for investigating and resolving issues related to criminal activity or company policy violations in accordance to Federal and State laws. I partnered with store leadership teams and sales associates on external theft awareness & prevention; conduct ORC prevention and awareness training. Build and maintain on-going partnerships with law enforcement and ORC investigative teams while maintaining LP awareness programs. I also would, on occasion in this position need to effectively respond to potentially violent and/or physical altercations and will therefore need the ability to make quick, effective decisions and maintain an appropriate level of composure. I managed and overseen reviews of safety reports, inspections that maintain compliance with OSHA and corporate safety guidelines and policies, adhere to safety regulations, maintenance of safety and control risk within assigned store locations.

As a Department Manager I was primarily responsible for coaching, mentoring, training and continually monitoring CSAs in his/her area. I had to ensure Customer Service Associates delivered the best possible customer service experience. I made sure departments were customer ready at all times while engaging customer focused behavior, mitigating and reducing customer complaints and driving positive first impressions for customers upon entering the store. To be successful I worked with others, including Assistant Store Managers to determine which customer service behaviors allow the store to meet service objectives, customer needs and ultimately drive profitability for Lowe's. Sharing information about service strategies that were working or not working was key in helping and to benefit the store. I followed up on daily tasks while maintaining a safe and secure work environment by noting hazards, keeping the store areas clean and organized and monitored for potential theft or security risks. I created work schedules and assigned team members to service coverage and support cross-department service needs to support our purpose. Encouragement was a must so the team could share ideas and best practices for delivering the best customer service experience possible. I made sure my team was recognized for demonstrating effective customer service behaviors.