- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Customer service focused. I have experience with listening and eliciting
information effectively. I Demonstrated excellent verbal and written
communications skills. Strong PC skills including ability to troubleshoot common
problems and navigate the Internet.Innovative executive and marketing professional experienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional corporate environment.
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Formally recognized for excellence achieved in financial analysis, budgeting and forecasting.Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Implemented several strategies that successfully increased sales and improved client retention rates.Leadership
- Served as key contributing member to Leadership team.
Consulted onsite with custom builders, selling homes in the $21 million in homes sales
Asrc Federal Holding Company – Washington, DC,
- I am responsible for managing a captive pipeline of 180 mortgage loans from across the country.
- The majority of the loans are delinquent and our enthusiastic and driven.
- Sales / Asset management professionals focus on problem solving, establishing communication with clients, analysis of options, creative deal making and making decisions that meet my company, customers and investors goals.
- Accurate and timely processing of mortgage loan payments, to include regular monthly mortgage payments, escrow shortage payments and payoff funds.
- Disburse payment of real estate property taxes, hazard insurance, flood insurance and private mortgage insurance from escrow accounts.
- Maintain accurate records of actions taken on mortgage loan accounts.
- Process payoff requests in a timely and accurate manner while preparing payoff quotes within required time frames.
- Respond to inquiries and customer service requests related to the servicing of mortgage loan accounts.
- Perform research and resolve issues within the time frames required.
- Escrow functions to include, but not limited to, running analysis and handling escalated calls regarding escrow accounts.
- Answers incoming customer service calls which are related to loan servicing Strong ability to initiate, establish, and nurture meaningful business relationships over the phone Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven culture Flexible with ability to adapt to change in a highly dynamic work environment Outstanding written and verbal communication, presentation and time management skill Proficiency with Microsoft Office and the internet Review all title work Review all Appraisal Accomplishments I was #1 in sales for 3 months in a row.
- I was #1 in the most conversation.
Icon – San Antonio, TX,
- Maintaining sales monthly quota.
- Advertising products.
- Host party's with clients.
- Placed special merchandise orders for customers.Shared product knowledge with customers while making personal recommendations.Demonstrated that customers come first by serving them with a sense of urgency.Participated in various incentive programs and contests designed to support achievement of production goals.Managed organization's largest region and performed full sales cycle duties, increasing annual sales by 60%.
Freedom Mortgage – Atlanta, GA,
- Recommend solutions to maintain home ownership, including HAMP, proprietary modifications, repayment plans.
- If modification options are not possible, discuss liquidation options including short sales, deed in lieu, etc.
- Responsible for analyzing the borrower s financial situation and making recommendations on loan modifications/workout options to resolve delinquency.
- Identify, maintain, track and log requested documentation for loan modification review.
- Communicate with borrowers and/or agencies of loan modification decision, current status, options, timelines, coordination touch points, and borrower obligations through the process.
- Call center customer service experience Self-motivated time management Strong attention to detail I trained employee new to department.
Altabancorp – Springville, UT,
- Experience processing conforming and non conforming loan products, including analyzing and validating data.
- Demonstrated excellent customer service skills and experience.
- Ability to handle confidential material in a professional, ethical manner.
- Excellent verbal and written communication skills.
- Strong interpersonal skills to build and maintain professional relationships with customers and co-workers.
- Signed Affidavits as Vice President Of Loan Documentation.
- Ability to perform tasks with limited supervision.
- Time management and organization skills to effectively prioritize multiple objectives and achieve volume goals.
- Experience with Windows operating system and keyboarding skills.
Comcast – Mays Landing, NJ,
- Recommend solutions to maintain home ownership, including HAMP, proprietary modifications, repayment plans.
- If modification options are not possible, discuss liquidation options including short sales, deed in lieu, etc.
- Responsible for analyzing the borrowers financial situation and making recommendations on loan modifications/workout options to resolve delinquency.
- Identify, maintain, track and log requested documentation for loan modification review.
- Communicate with borrowers and/or agencies of loan modification decision, current status, options, timelines, coordination touch points, and borrower obligations through the process.
Wells Fargo – City, STATE,
- Collection inbound/ outbound contact with customers and/or third parties; Working with management team to identify problems and improve collection efforts; researching/analyzing special projects as assigned.
- I was also promoted and travel for workshops where we meet with homeowners to save there home.
Middletown - Middletown, MD
Advertising, Asset management, attention to detail, Call center, Strong interpersonal skills, clients, excellent customer service, customer service experience, customer service, validating data, documentation, financial, focus, funds, insurance, keyboarding, Loan Documentation, managing, Microsoft Office, Windows operating system, mortgage loan, mortgage loans, organization skills, problem solving, real estate, researching, research, Sales, Self-motivated, supervision, taxes, phone, Time management, verbal communication, workshops, written, written communication skills
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Job Titles Held:
- Asset Management Analyst
- Consultant
- Home preservation Specialist 2
- Foreclosure Specialist
- Loan servicing Specialist
- Collections Representative
Degrees
- GED
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