Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette, who provides exceptional customer service through active listening and problem solving. Excellent communicator with 3 years in a demanding call center environment.Patient and empathetic Customer Service Representative with extensive background in conflict resolution and customer care. Desires a Customer Service Representative role.
Certified Professional House Cleaner
Hazardous chemical training
Takes direction well
Customer interface expertise
Customer service award
Skilled in call center operations
Multi-line phone operation proficiency
Strong problem solving aptitude
Completed telephone training seminar
Art Gallery Manager, 09/2011 to 07/2015 @twelve21 Art Gallery – Las Vegas, Nv
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientèle.
Created new revenue streams through Art Shows.
Admin Assistant , 01/2009 to 08/2011 Allied Bill Collection Agency – Las Vegas, Nv
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Answered and managed incoming and outgoing calls while recording accurate messages.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Managed high call volume with tact and professionalism.
Housekeeper , 10/2006 to 12/2008 Sea-castle Resort – Ogunquit, Maine
Changed bed linens and collected soiled linens for cleaning.
Disinfected and mopped bathrooms to keep them sanitary and clean.
Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
Operated power equipment tools such as backpack vacuums for up to eight hours per shift.
High School Diploma: 2006 Eldorado Highschool - Las Vegas, Nv
Member of Deca Club
Member of Key Club Club
Medical Assistant Certification : Medical Assistant , 2012 Northwest Career College - Las Vegas, Nv
Earned highest marks for customer satisfaction, company-wide.
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive dining experience for all rest.