Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary
Intermediate -skilled IT Professional well-versed in setting up hardware components for various users. Special skill in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against computer system and procedural limitations, assessing roadmaps for optimal functions.
Skills
- Report writing
- Safety and security regulations
- CCTV Monitoring
- Training Oversight
- Schedule Management
- Customer Service
- Excellent work ethic
- Responsible
- Organization and Time management
- Computer proficiency
- Linux
- C++
- C
- Visual Basic
- Microsoft Office
- Hardware troubleshooting
Education
Thomas Nelson Community College Hampton, VA Expected in ā ā No Degree : Information Systems Technology - :
Warhill High School Williamsburg, VA Expected in 06/2014 ā ā High School Diploma : - :
Certifications
- VA DCJS Entry Level (01E) 2019
- VA DCJS Security Officer Handgun (75E) 2019
- VA DCJS Security Officer Shotgun (08E) 2019
- Monadnock Expandable Baton 2019
- Oleoresin Capsicum Aerosol Training (OC) 2019
- ECSI CPR- AED/First Aid 2019
- Bloodborne Pathogen Awareness 2019
- 8 Hour OSHA HAZWOPER Drug and Alcohol Awareness and Weapons of Mass
Destruction 2019
Work History
St. Moritz Security Service - Armed Security Officer Supervisor
Arlington, TX, 07/2019 - Current
Arlington, TX, 07/2019 - Current
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responding to Active shooter, workplace violence events
- Checked and verified photo identification prior to granting facility access.
- Authorized entrance papers and granted or denied entrance to building.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Responded quickly to incidents and assessed active situations for security concerns.
Space Exploration Technologies - Security Officer Level 1
Cape Canaveral, FL, 04/2019 - 07/2019
Cape Canaveral, FL, 04/2019 - 07/2019
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
- Responded quickly to medical emergency involving collapsed patron.
- Directed guests around building and answered accessibility questions.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Patrolled commercial property and associated parking garage.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Forward Air - Location Supervisor
Joliet, IL, 06/2018 - 04/2019
Joliet, IL, 06/2018 - 04/2019
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Resolved customer complaints or problems to decrease escalation issues to corporate.
- Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
- Trained service staff on latest policies and procedures.
- Inspected equipment to maintain proper functioning during peak activity.
- Assigned duties or work schedules to employees for adequate shift coverage.
- Ordered materials, supplies or equipment for special projects.
- Evaluated employee performance quarterly and annual reviews.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Walt Disney Co. - Theme Park Cast Member
Houston, TX, 05/2015 - 06/2018
Houston, TX, 05/2015 - 06/2018
- Operated rides and attractions according to written guidelines to reduce injuries.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
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Resume Overview
School Attended
- Thomas Nelson Community College
- Warhill High School
Job Titles Held:
- Armed Security Officer Supervisor
- Security Officer Level 1
- Location Supervisor
- Theme Park Cast Member
Degrees
- No Degree
- High School Diploma
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