Director of Public Safety with five years in the security field, including client relations, public relations and supervisory skills. Extensively trained in employee relations, scheduling, customer service, human resources, employee development and conflict resolution.
Skilled Security Officer with more than 20 years experience. Works well independently and as part of a team.
Developed and implemented a successful new hire training curriculum for new Security Officers including; information security, access control, detecting crimes using the surveillance system, bicycle and vehicle patrol.
Responded quickly to dispatch and took appropriate action at crime and disaster scenes.
Monitored and investigated suspicions persons and situations and unusual activities.
Directed traffic during emergency and congested situations.
Wrote reports on, activities performed and unusual incidents observed.
Patrolled designated zones in patrol cars, on bicycles and on foot.
Responded to and investigated security and burglar alarms.
Wrote detailed incident reports.
Organized and recorded facts to prepare incident reports.
Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
Reported all incidents, accidents and medical emergencies to law enforcement.
Responded quickly to medical emergencies, and fire alarms.
Answered alarms and investigated disturbances.
Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
Issued security badges and visitor passes to all guests.
Checked passes and credentials of persons seeking to enter the property.
Inspected parking lot to verify that vehicles were properly parked and displayed parking permits.
Continuously monitored security cameras and fire, building and alarm systems.
Recommended improvements in security systems and procedures.
Supplied internal and external security within a 1,000,000-square foot mall with 69 retail tenants.
Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.
Monitored the entire facility using CCTV while simultaneously performing dispatch duties.
Hired, trained and managed a staff of 15-25 associates.
Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units.
Developed and implemented training procedures for all newly hired personnel.
Managed staff schedules for all shifts that resulted in zero percent overtime costs.
Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
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