Veteran RN, Home Health leader with 15 years experience. Patient and employee centered approach is focus of all aspects of my role.
Strong ability to bring stabilization to an organization, superb leadership skills and proven ability to motivate direct reports to become future leaders. Ability to problem solve during emotionally charged circumstances while remaining objective. Able to lead process change successfully by providing rationale and consistent communications related to the change. Open and excited about learning process change that improves efficiencies. Experienced with HCHB, SHP benchmarking, and all Office applications.
I am looking for employment within an organization that shares the value of quality care and is invested in the employees.
Oversight of daily operations for eight skilled home health branches within the state of Indiana including census growth, staff retention, quality outcome measures, financials, and over all branch efficiencies.
Led Branch and Regional Directors during merger process between three large providers, implemented updated processes in branch locations for decentralized operations.
Managed five Branch and Regional Director reports.
Managed two conversion coordinator direct report staff with improvement in episodic conversion from an average of 66% to 80% over all for the state after implementation.
Successful implementation of pay model change from salary to salary plus productivity with minimal turnover in all branch locations.
Led Clinical Operations of Skilled Home Health in Indiana. Duties included training and growth of Branch and Regional Directors in state,, improvement of branch efficiencies, increase growth through various referral partnerships throughout service areas, financial oversight and education to direct reports.
High level of direct accountability to executive team, successful collaboration with sales to address any service failures, improvement of referral partner relationships through consistent communication.
Successful accreditation process through ACHC achieved in 2014.
Contributed to two successful integrations of acquisitions within the state in 2014 and 2018. Participated in due diligence prior to acquisitions.
Oversight of provider increase from one to three with increase in branch count from five to eight.,
Clinical Operations oversight for 1-2 branch locations in the state of Michigan. Initial oversight included both Skilled Home Health and Hospice with transition to focus on Home Health in 2007.
Responsible for management of branch Clinical Supervisors, Branch Schedulers and Branch Receptionist positions.
Accomplishments in this role included creating collaborative relationships with two major hospital systems in the area, successful collaboration with sales for increased referral source communication and satisfaction specifically within the hospital systems, coordinated with large SNF/ALF community to create the first therapy contract arrangement in the service area. Received Great Lakes Caring Thrive award in 2007. Was able to stabilize a large problem prone branch with sustainable results by focusing on staff growth and development. Assisted with ACHC accreditation.
Daily management and oversight of a combined Home Health and Hospice branch. Duties included interviewing and hiring, performance improvement initiatives for both Home Health and Hospice. Managed all field staff, implemented performance improvement plans as indicated.
Mentored field nurses on clinical skills during co-visits, led weekly team conference, managed patient complaint and service issues.
Coordination of care/DC planning directly with DC planners of referral sources.
Completed Quality Assurance duties for the branch.
Ensured timely admissions, monitored daily schedules for branch, monitored census, admit goals, recertification goals, and completed DC reviews.
Management and documentation of patient complaints.
Experienced 50% census increase during first six months in role.
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