Consistently trained associates in skilled sales techniques, cash management and store policies.
Human Resource Management
Assisted in the managing of the company database and verified, edited and modified members' information.
Scheduling on the floor work flow and completion of plan-o-grams and special Holiday event sales.
Through hard work and consistence attention to detail grew from a hourly employee to a management level career associate.
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Career Overview
10 years of customer service/sales representative with in-depth knowledge of human resource management and training.
Work Experience
Ross Dress for LessApril 2014 to June 2016Area Supervisor Memphis, TN
Implements and coordinates merchandise presentation plans.
Achieved and maintained passing apparel sizing score 2 consecutive years.
Conducts interviews with potential new hires.
Prepares daily memos and email correspondence.
Develops productive teams that exceed daily goals by measuring associate performance and providing constructive feedback.
Verifies payroll records are maintained efficiently and within compliancy.
Ross Dress for LessJanuary 2011 to April 2014Front End Supervisor Nashville, TN
Took ownership of customer disputes and implemented practical solutions.
Responsible for introducing new cashiers to workstation duties and promoting transaction efficiency.
Succeeded in rallying associates around commitment to becoming recognized as number one store in the district for customer service performance.
Administered associates' daily work assignments.
Ross Dress for LessMay 2006 to January 2011Sales Associate Nashville, TN
Greeted and assisted customers with a friendly and courteous disposition.
Operated cash register.
Recognized for displaying fastest cashier performance.
Maintained fitting rooms.
Stocked merchandise.
Educational Background
University of Memphis2015Bachelor of Arts: Political ScienceMemphis, TN
Skills
Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Time Management, Customer Service, Payroll, Telephone Skills, Payroll, Cashier, Multi-Task Management
