Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Customer Service Representative with huge background in working in a fast-paced office environment and dedication to employee development. Over 5 years of customer service experience. Diverse background in customer service and management.
Immensely detail oriented.
Exceptional ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Excellent people skills and a positive working attitude and a track record of managing variety of customer service issues quickly and efficiently.
Deep understanding of computers, and data entry skills.
Great at multi tasking
Training and development
Conflict resolution Techniques
Area SupervisorFeb 2013 to Current Ross Dress for Less － Lithonia, GA
Delivered excellent customer service by greeting and assisting each customer.
Help customers with daily purchases
Maintained daily record of all transactions.
Provided on the job training for new employees
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Answered customer questions and inquiries
Completed incident reports
Stocked and restocked inventory when shipments were received.
kept stock room neat
General Maintenance of the store.
Determined staff promotions and demotions, and terminated employees when necessary.
Customer Service RepresentativeFeb 2011 to Feb 2013 Jewel Financial Services － Lawrenceville, GA
Answered phones and respond to customer requests.
Helped customers select products that best fit their personal needs.
Sold product and educated customers on product and service offerings.
Provided customers with product and service information.
Oversaw all daily operations
Transferred customer calls to appropriate staff.
Identified, researched, and resolved customer issues
Followed-up on customer inquires not immediately resolved.
Completed call logs and reports.
Researched billing issues.
Researched misapplied payments.
Recognized, documented and alerted the supervisor of trends in customer calls.
Recommended process improvements.
Provided on-the-job training for new employees.
Generated customer thank you letters.
Performed other duties as assigned.
ReceptionistFeb 2009 to Feb 2010 Parkview Manor Health and Rehabilitation Center － Atlanta, GA
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
Planned travel arrangements and doctors appointments for over 30 residents
Organized files, developed spreadsheets, faxed reports and scanned documents
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues
Attended 2 team meetings each month to voice concerns and offer constructive feedback to others
Transferred customer calls to appropriate staff
Followed-up on customer inquires not immediately resolved
Completed call logs and reports
Planned meetings and prepared conference rooms
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Recognized, documented and alerted the supervisor of trends in customer calls and in person concerns
Dispersed incoming mail to correct recipients throughout the office
Managed the day-to-day calendar for the company's senior director
Supplied key cards and building access to employees and visitors
Performed other duties as assigned.
Education and Training
Bachelor of Arts, Psychology2012Talladega College
Desktop Publishing Software: Photoshop, Illustrator, HTML