Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Proficient Shift Manager knowledgeable about scheduling, Logistic Operations and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

  • Administrative support
  • HR
  • Information technology
  • Leadership
  • Logistics
  • Payroll
  • Process improvement
  • Retail
  • Shipping
  • SOP
  • Supply chain
  • Warehousing
  • Strategic Planning
  • Staff Management
  • Customer Service
Work History
04/2018 to 02/2020 Area Shift Manager Milio's Sandwiches | Madison, WI,
  • Ability to lead and drive multiple shifts of 180 associates in production, within a new launch building to operational success.
  • Finding simple, smart and innovative ways to improve my team's success to the customers and on Budget with driving forward the implementation of that vision.
  • Working to KPIs such as Delivery on Time, First Time Delivery Success and Enhancing Customer Service.
  • Successfully managing relationships with third party contractors and inspiring the workforce to Achieve and exceed.
  • Being a calculated risk-taker, making decisions with strong business judgment and good instincts, and focusing on the long-term gains.
  • Correcting payroll, attendance, hiring, onboarding training, workers comp cases, LOA, FMLA.
  • Being resourceful and self-sufficient to deliver cost savings, at no cost to the customer.
  • Thinking analytically about project management with attention to detail, the ability to influence others and exceptional organizational skills.
  • Meeting metrics and diving deep to find root causes quickly, to drive improvements.
  • Leading regional conference calls to create process improvement implementations for production warehousing.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained and mentored new employees to maximize team performance.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Tracked receipts, employee hours and inventory movements.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
07/2017 to 04/2018 Central Operation Dispatch Lead Fedex | Coraopolis, PA,

  • Single POC for intra-day performance of specialized area of ownership and assigned sites.
  • Monitoring 1hr and 2hr deliveries for multiple sites of 150 within the Southeast region.
  • Support and train daily operations for 56 hourly dispatchers.
  • Monitors and reports on intra-day performance to plan.
  • Deep dives major exceptions in execution to prepare action plan.
  • Executes higher-level exception management tasks involving decision making in ambiguous situations.
  • Leader in process change improvements to meet cadences and metric expectations.
  • Effectively deep diving data to lower our cost per deliveries and maintain at 98% Perfect delivery rate.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
  • Documented all changes in computer tracking system.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
05/2013 to 07/2017 Field Transportation Specialist Amazon | City, STATE,
  • ONT5/SNA6-Amazon.
  • Perform leadership functions for the yard team, including regular one on one coaching and development sessions and directing the team as needed during the work day.
  • Provided complete training of new hires for my team of 23.
  • Enforce the duties of the Area Manager or lead when neither is not on site.
  • Correspond with multiple shipping companies and their contacts.
  • Facilitate the relationship between the yard team and the Inbound and Outbound Fulfillment Center teams.
  • Assist in off-site yard operations.
  • Prevent any possible misloads to save company money by $1,300 per load.
  • Correspond with NOC/TOC in case management with trailer and carrier issues.
  • Creating relationships outside of my team, to resolve barriers throughout operations.
  • Assist in coordinating transportation requirements.
  • Develop and monitor trailer pool requirements and coordinate requirements with carriers.
  • Consolidate information from different sources to determine daily load plan requirements for the sort center then adjusting outbound freight requirements accordingly.
  • Develop and execute the daily load plan for both line haul moves and direct delivery operations.
  • Consolidate data from multiple data sources and generate weekly metrics and daily reports to support business needs.
  • Conduct daily coordination with the Sort Center operations department to ensure all trailers depart on time with zero defects.
  • Track DOT hours of service constraints/changes for driver.
  • Identified issues, analyzed information and provided solutions to problems.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Received and processed stock into inventory management system.
  • Resolved problems, improved operations and provided exceptional service.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Conducted research, gathered information from multiple sources and presented results.
05/2012 to 03/2014 911 Emergency Dispatcher San Bernardino County Sheriff's Department | City, STATE,
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
Expected in 05/2022 Bachelor of Science | Exercise Science ISSA College Of Exercise, Carpinteria, CA, GPA:
  • Certified [Leadership Academy], [Amazon] - [2017-2020]
  • Certified [911 Emergency Dispatcher], [San Bernardino County Sheriff] - [2012-2014]
  • Certified [Nutrition Sports Specialist], [ISSA College of Exercise Science] - [2021]

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  • ISSA College Of Exercise

Job Titles Held:

  • Area Shift Manager
  • Central Operation Dispatch Lead
  • Field Transportation Specialist
  • 911 Emergency Dispatcher


  • Bachelor of Science

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