Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Smoothly direct employees carrying out best in class operations to achieve demanding production goals, schedules and budget targets. Driven leader with excellent analytical, decision-making and project management abilities. Maintain employee focus and achieve quality targets with hands-on supervision.
Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth.
Skills
Business development and planning
Relationship building and management
Controlling costs
Operations
Staff development
Goals and performance
Database management
Brainstorming ideas
Systems and software programs
Timeline management
Multi-site operations
Lean manufacturing and design
Advanced problem solving
Contract review and recommendations
Project planning and development
Six Sigma Certification
Project development
Project estimation and bidding
Human resources management
Strategic planning
Software Development Lifecycle
Stakeholder relations
Flexible
Microsoft Active Directory
Functional & Business Requirements
Systems Design Documentation
Dedicated team player
Software testing
Strong communication skills
Project management
Waterfall methodology
Risk mitigation planning
Quality assurance
Resource scheduling
Team oversight
Team leadership
Microsoft office
Agile methodology
Excellent problem-solving abilities
Excellent diagnostic skills
Oral and written communication
Remote access technology
Reporting template development
Organized
Documentation management
Staff scheduling
Inventory management
Regulatory compliance
Safe food handling
POS inventory system operation
Forecasting and planning
Work History
02/2019 to Current
Area Ops ManagerDeliveroo – Lyon, MS,
Oversaw operations of multi-unit organizations, including budget planning, strategy development, community outreach, forecasting and payroll
Assessed financial statements and trend reports to evaluate business performance, develop targeted improvements and implement changes resulting in increasing sales and maximizing profits
Directed all business functions for locations in several states, including operational P&L financial duties, workforce planning, customer retention and customer service management
Drove revenues and team morale by developing and deploying sales contests
Supervised location managers and managed business assets, maintaining contractual, compliance and reporting requirements for all areas and assets
Brought in exceptional candidates to boost team productivity and operational efficiency
Wrote quarterly production reports to help senior leadership make accurate operational plans and decisions
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
Reduced turnover by enhancing training, motivation and engagement strategies with all employees
Analyzed and assessed market shifts to maximize opportunities and establish possible leads into new markets
Realigned procedures and daily protocols with changing business demands
Audited 50 sales performance and data trends to improve under performing areas
Supervised 50 employees to ensure optimal productivity
Supervised business functions, employee staffing, customer retention and financial accountability for all stores
11/2017 to 01/2019
Asst. Area Supervisor/ GMLong John Silver's – City, STATE,
Established and administered annual budget with effective controls
Produced regular plans and trend reports to evaluate performance, adjust strategies and maintain agile, sustainable operations
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
Boosted team productivity and efficiency by leveraging top-notch empowerment and people development abilities which led to over 50% retention
Drove year-over-year business growth while leading operations, strategic vision and long-range planning
Planned marketing initiatives and leveraged referral network to promote business development
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
Created, managed and executed business plan and communicated company vision and objectives to motivate teams
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
03/2013 to 09/2017
General Manager-RestaurateurChipotle – City, STATE,
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Developed effective business plans to align strategic decisions with long-term objectives
Trained, coached and mentors staff to ensure smooth adoption of new programs
Led company to successful product launch and growth by developing initial product road-map and go-to-market strategy
Developed annual operating budgets and forecasts, as well as sales and marketing plans
Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments
Built positive and productive relationships with store and field leadership
Recruited, hired and trained talented staff to fill vacancies
Maintained updated knowledge of local competition and restaurant industry trends to stay on top of Cincinnati-area changes
Created full-scope cost estimates for bid builds and designed build projects
Directed 6 managers with over 150 associates across 6 departments that generated over $17 Million in revenue
Education
Expected in 12/2020
MBA: Business Strategy And Leadership International MBA Institute - Switzerland, GPA:
Coursework in Marketing, Sale, Management, Recruitment and Human Resources
Expected in 01/2020
Professional Certificate: Agile Project Management-Scrum Framework Villanova University - Villanova, PA GPA:
Professional development completed in Servant Leadership and Emotional Intelligence
Expected in 01/2020
Specialization: Organizational Leadership Northwestern University - Evanston, IL GPA:
Professional development completed in The Power of Influence
Expected in 2019
Professional Certificate: Business Analytics University of Pennsylvania - Philadelphia, PA GPA:
Professional development completed in Customer Analytics, Operations Analytics, People Analytics and Accounting Analytics
Expected in 12/2012
Bachelor of Science: Biomedical Humanities Hiram College - Hiram, OH GPA:
Minored in Psychology
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Collaborated with team of 9 chef in the development of mindful prep.
Increased sales 15% over quarters in a row.
Consistently held the position of best performing store in the region.
Won "founders club" Award for attaining Restaurateur status.
Recognized for developing 4 General Managers from team member position all in One year
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