Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Smoothly direct employees carrying out best in class operations to achieve demanding production goals, schedules and budget targets. Driven leader with excellent analytical, decision-making and project management abilities. Maintain employee focus and achieve quality targets with hands-on supervision.

Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth.

  • Business development and planning
  • Relationship building and management
  • Controlling costs
  • Operations
  • Staff development
  • Goals and performance
  • Database management
  • Brainstorming ideas
  • Systems and software programs
  • Timeline management
  • Multi-site operations
  • Lean manufacturing and design
  • Advanced problem solving
  • Contract review and recommendations
  • Project planning and development
  • Six Sigma Certification
  • Project development
  • Project estimation and bidding
  • Human resources management
  • Strategic planning
  • Software Development Lifecycle
  • Stakeholder relations
  • Flexible
  • Microsoft Active Directory
  • Functional & Business Requirements
  • Systems Design Documentation
  • Dedicated team player
  • Software testing
  • Strong communication skills
  • Project management
  • Waterfall methodology
  • Risk mitigation planning
  • Quality assurance
  • Resource scheduling
  • Team oversight
  • Team leadership
  • Microsoft office
  • Agile methodology
  • Excellent problem-solving abilities
  • Excellent diagnostic skills
  • Oral and written communication
  • Remote access technology
  • Reporting template development
  • Organized
  • Documentation management
  • Staff scheduling
  • Inventory management
  • Regulatory compliance
  • Safe food handling
  • POS inventory system operation
  • Forecasting and planning
Work History
02/2019 to Current
Area Ops Manager Deliveroo Lyon, MS,
  • Oversaw operations of multi-unit organizations, including budget planning, strategy development, community outreach, forecasting and payroll
  • Assessed financial statements and trend reports to evaluate business performance, develop targeted improvements and implement changes resulting in increasing sales and maximizing profits
  • Directed all business functions for locations in several states, including operational P&L financial duties, workforce planning, customer retention and customer service management
  • Drove revenues and team morale by developing and deploying sales contests
  • Supervised location managers and managed business assets, maintaining contractual, compliance and reporting requirements for all areas and assets
  • Brought in exceptional candidates to boost team productivity and operational efficiency
  • Wrote quarterly production reports to help senior leadership make accurate operational plans and decisions
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
  • Reduced turnover by enhancing training, motivation and engagement strategies with all employees
  • Analyzed and assessed market shifts to maximize opportunities and establish possible leads into new markets
  • Realigned procedures and daily protocols with changing business demands
  • Audited 50 sales performance and data trends to improve under performing areas
  • Supervised 50 employees to ensure optimal productivity
  • Supervised business functions, employee staffing, customer retention and financial accountability for all stores
11/2017 to 01/2019
Asst. Area Supervisor/ GM Long John Silver's City, STATE,
  • Established and administered annual budget with effective controls
  • Produced regular plans and trend reports to evaluate performance, adjust strategies and maintain agile, sustainable operations
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
  • Boosted team productivity and efficiency by leveraging top-notch empowerment and people development abilities which led to over 50% retention
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning
  • Planned marketing initiatives and leveraged referral network to promote business development
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
03/2013 to 09/2017
General Manager-Restaurateur Chipotle City, STATE,
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Developed effective business plans to align strategic decisions with long-term objectives
  • Trained, coached and mentors staff to ensure smooth adoption of new programs
  • Led company to successful product launch and growth by developing initial product road-map and go-to-market strategy
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments
  • Built positive and productive relationships with store and field leadership
  • Recruited, hired and trained talented staff to fill vacancies
  • Maintained updated knowledge of local competition and restaurant industry trends to stay on top of Cincinnati-area changes
  • Created full-scope cost estimates for bid builds and designed build projects
  • Directed 6 managers with over 150 associates across 6 departments that generated over $17 Million in revenue
Expected in 12/2020
MBA: Business Strategy And Leadership
International MBA Institute - Switzerland,
  • Coursework in Marketing, Sale, Management, Recruitment and Human Resources
Expected in 01/2020
Professional Certificate: Agile Project Management-Scrum Framework
Villanova University - Villanova, PA
  • Professional development completed in Servant Leadership and Emotional Intelligence
Expected in 01/2020
Specialization: Organizational Leadership
Northwestern University - Evanston, IL
  • Professional development completed in The Power of Influence
Expected in 2019
Professional Certificate: Business Analytics
University of Pennsylvania - Philadelphia, PA
  • Professional development completed in Customer Analytics, Operations Analytics, People Analytics and Accounting Analytics
Expected in 12/2012
Bachelor of Science: Biomedical Humanities
Hiram College - Hiram, OH
  • Minored in Psychology
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 9 chef in the development of mindful prep.
  • Increased sales 15% over quarters in a row.
  • Consistently held the position of best performing store in the region.
  • Won "founders club" Award for attaining Restaurateur status.
  • Recognized for developing 4 General Managers from team member position all in One year
  • Certified Six Sigma Black Belt
  • Project Management Professional certification
  • Certified ScrumMaster

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Resume Overview

School Attended

  • International MBA Institute
  • Villanova University
  • Northwestern University
  • University of Pennsylvania
  • Hiram College

Job Titles Held:

  • Area Ops Manager
  • Asst. Area Supervisor/ GM
  • General Manager-Restaurateur


  • MBA
  • Professional Certificate
  • Specialization
  • Professional Certificate
  • Bachelor of Science

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