Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile with ability to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential. Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning, and performance management. Highly-organized Regional Operations Manager with an aptitude for driving productivity and performance in [Type] teams developed over [Number] years of experience. Proficient in customer service and channel distribution, effectively generating new business opportunities and partnerships to increase long-term revenue growth. Forward-thinking [Job Title] with extensive knowledge of [Area of expertise]. Known for success in [Type] industries and leading [Type] employees to complete [Type] tasks. Dedicated to efficient conflict resolution and excellent [Type] services. Customer-oriented General Manager with [Number] years of experience focused on increasing [Area of expertise] and [Area of expertise]. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering [Skill] and [Area of expertise]. Enthusiastic leader with [Number] years of experience planning, leading and improving [Area of expertise] functions. Strategic in developing policies, managing [Type] activities and [Action]. Focused on motivating staff and working with diverse personality types by [Action] and [Action] to drive improvements. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

  • Excellent interpersonal skills
  • Budget knowledge
  • Ability to supervise
  • Performance tracking proficiency
  • Business Development
  • Effective leader
  • Conflict resolution
  • Inventory management
  • Human resources management
  • Scheduling
  • Staff training/development
  • Relationship building
  • Employee reviews
  • Delegation
  • Recruitment
Work History
02/2018 to Current
Area Operations Manager Great Expressions Dental Centers Largo, FL,
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%.
  • Developed processes to save on costs and prevent losses.
  • Hired and trained [Number] new employees in [Year].
  • Suggested corrective services to handle customer complaints.
  • Traveled to over [Number] locations per week to manage each store and perform reviews of individual managers and employees.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Developed and rolled out new policies designed to bolster productivity and reduce overall [Type] costs.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class [Type] work.
  • Supervised [Number] employees on [Type] shift, overseeing efficiency of [Task] and [Task].
  • Maintained cleanliness and organization of [Type] workspace, working closely with employees to systemize tasks.
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Coordinated [Timeframe] leadership workshops to educate team members on best practices to optimize productivity.
07/2006 to 02/2018
Restaurant General Manager Sonic Broken Arrow, OK,
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in [Number]% food waste reduction.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Set schedules for [Number] staff by planning and designating shifts and hours.
  • Ensured accurate records and sufficient supplies by conducting [Timeframe] inventories of food, beverages, glassware and other materials.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each [Timeframe].
  • Organized and oversaw food service training to educate employees on [Task], [Task] and [Task].
  • Motivated staff to perform at peak efficiency and quality.
  • Coordinated and organized all restaurant inventory.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
06/1999 to 06/2006
Restaurant Manager Raising Cane's Athens, GA,
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Reduced labor costs by [Number] percent while maintaining excellent service and profit levels.
  • Carefully interviewed, selected, trained and supervised staff.
09/1997 to 06/1999
Crew Member Mod Pizza Houston, TX,
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Collaborated with team members to complete efficient work and bring in top hauls.
  • Performed minor maintenance on [Type] and [Type] equipment to keep tools operational and detailed all repair work in reports for [Job title].
  • Adhered to company safety standards, including [Type] and [Type] procedures.
  • Maintained high levels of productivity by efficiently cleaning and washing [Type] equipment.
Expected in 06/1998
High School Diploma:
James Monroe High School - North Hills, CA
  • Collaborated with team of [Number] in the development of [Project name].
  • Supervised team of [Number] staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • ServSafe

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School Attended

  • James Monroe High School

Job Titles Held:

  • Area Operations Manager
  • Restaurant General Manager
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  • High School Diploma

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