LiveCareer-Resume

area operations manager resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Bachelor's degree in Exercise Science with a minor in Strength and Conditioning. Highly experienced in the art of functional movement and sustainable wellness programming. With over 7 years of operational management experience, there was a focus on growth strategies and have a proven record for increasing retention. Highly motivated and capable of leading a team with a goal of impacting clients to reach their overall health goals. Multi-faceted fitness industry experience that includes managerial, organizational, and communication skills. Eager to take on new challenges and build success with an exciting organization.

Skills
  • Problem Anticipation and Resolution
  • Financial Statement Review
  • Quality Assurance
  • Training Management
  • Health & Wellness
  • Knowledge of Human Anatomy
  • Retention Strategist
  • Healthy Role Model
  • Exercise Program Design
  • Nutrition Supplement Knowledge
  • Certified Nutrition Coach
  • Project Management
Education
Bachelor of Science: Exercise Science, Expected in 05/2016 to Indiana State University - Terre Haute, IN
GPA:
  • Kappa Alpha Psi Fraternity, Inc
  • Extracurricular Activities: Indiana State University Football circa 13'
Certifications

NASM Certified Nutrition Coach

,
Accomplishments

Roswell top 10 under 40 recipient 2018

2017 Head Trainer at Franchise Location of the year

2016-2018 Month Over Month Growth Award

Work History
Area Operations Manager, 01/2019 to 02/2022
Great Expressions Dental CentersOrange, CT,
  • Improved multiple location performance by implementing proven management processes to increase revenue
  • Developed processes to save on costs and prevent losses
  • Helped strategize marketing ads via Facebook and Instagram
  • Managed 10 direct reports between multiple gym locations
  • Implemented an effective change management communication plan to address new covid protocols for members
  • Handled customer resolution to quickly address issues and triage to proper resource areas
  • Planned regular events to encourage community engagement
  • Strategized daily social media post across various channels to reach our target audience
  • Operationalized work systems to increase the overall client experience.
  • Increased community retention from 167 Members to over 360+ over a one year period
  • Supported top level decision making and strategy planning
  • Maintained schedules for trainers, administrators, and child care workers
  • Hired, trained and promoted 4 new employees in the 2021-2022 Years
  • Reported issues to higher management with great detail
  • Set, enforced and optimized internal policies to maintain responsiveness to business expectations
  • Devised processes to boost long-term business success and increase profit levels
Head Trainer, 11/2015 to 05/2018
Ymca Of Cass And Clay CountiesWest Fargo, ND,
  • Analyzed exercise programming, client success, and delivery metrics to produce reports for franchise owners
  • Provided training for new employees in order to maintain standardized techniques of coaching
  • Coordinated onboarding processes for new staff to impart information about company policies, requirements and performance strategies
  • Delivered custom and pre designed fitness programming
  • Led a team of 4 direct reports and coached them to create a cohesive and effective culture for the community
  • Hosted nutrition and functional movement clinics
  • Trained 30 plus classes a week with emphasis on functional movement and metabolic conditioning
  • Educated and sold nutritional supplements to match the customized goals of individual clients
  • Managed all client experience operations
  • Maintained and reported the upkeep of equipment and gym inventory
  • Conducted personalized nutrition consulting to emphasize sustainable eating habits and positive food relationships
Franchise Opening Specialist, 02/2016 to 02/2018
Burn Boot CampCity, STATE,
  • Represented Burn Boot Camp headquarters at grand openings of new franchises
  • Traveled around the nation to represent the mission and culture of the business with the goal of using my experience to influence the productivity and success of new staff and franchise partners
  • Managed the itinerary of the open house to ensure the overall client experience
  • Increased opening sales rates by providing engaging sales tactics to head trainers and location staff
  • Performed 110% closing average during orientation by locking clients into founders rates
  • Coached location staff through areas of opportunity to improve the likelihood of success after the opening of the business
Personal Trainer, 01/2015 to 01/2016
Alloy Personal Training Center, North Point FitnessCity, STATE,
  • Trained clients during strength training, cardio vascular exercise and stretching
  • Developed, planned and led personal and group fitness sessions as specialty fitness programs
  • Designed specific programming for individual clients based on performance ability
  • Met health education and wellness objectives with implementation of new training programs
  • Enhanced improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency in both nutrition and exercise
  • Managed schedule daily small group training classes and individual personal training sessions
  • Offered friendly and efficient service to customers to drive retention and improve the custom experience
  • Exceeded intern program expectations which resulted in permanent full time role
  • Explained exercise modifications and contraindicated movements to participants with history of injury

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Resume Overview

School Attended

  • Indiana State University

Job Titles Held:

  • Area Operations Manager
  • Head Trainer
  • Franchise Opening Specialist
  • Personal Trainer

Degrees

  • Bachelor of Science

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