area operations manager resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Enthusiastic and ambitious Operations specialist with wide-spread transferable skills in customer service, management and sales. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. 8+ years of experience.

  • Staff management
  • Recruiting and interviewing
  • Employee scheduling
  • Financial management
  • Data collection and analysis
  • Contract Management
  • Cost control
  • Inventory management
  • Conflict Resolution
  • Human Resources Management Systems
  • Policy and Procedure Writing
  • Networking and Partnership Development
  • Workforce Improvements
  • Eligibility Determinations
  • Behavior Identification
  • Time Tracking and Payroll Administration
  • Google Spreadsheets
  • Cleanliness
  • Safe food handling
  • Equipment maintenance
  • Written communication
  • Integrity
  • Time management
  • Ordering and invoicing
  • Store management
  • Microsoft Office
  • Critical Thinking
  • Multitasking
  • Team leadership
Work History
Area Operations Manager, 04/2020 to Current
Nextcare, Inc.Round Rock, TX,
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
  • Completed projects on time and under budget while resolving complex issues for senior leaders.
  • Trained, coached and mentored staff to support smooth adoption of new Direct Hire program.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Reviewed shift reports to understand current numbers and trends.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Supervised 4 locations to enforce high-quality standards of operation.
General Manager of Operations, 06/2017 to 03/2020
Persevus Veteran CareersTraverse City, MI,
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Set clear expectations and created positive working environment for employees.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Verified accurate records and sufficient supplies by conducting weekly inventories of food, beverages, glassware and other materials.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Carefully interviewed, selected, trained and supervised staff.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
Restaurant Manager, 01/2015 to 06/2017
State Of ArkansasFort Smith, AR,
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Monitor employee and patron activities to ensure liquor regulations are obeyed.
  • Greet guests, escort them to their seats, and present them with menus and wine lists.
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Count money and make bank deposits.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Maintain food and equipment inventories, and keep inventory records.
  • Schedule sta hours and assign duties.
  • Establish standards for personnel performance and customer service.
Assistant Manager, 06/2007 to 01/2015
Kwik Trip, Inc.Plainview, MN,
  • Maintain sanitation, health, and safety standards in work areas
  • Verify that prepared food meets requirements for quality and quantity.
  • Establish and enforce nutritional standards for dining establishments based on accepted industry standards.
  • Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • ATF compliance and training
  • Kept accurate records of required licensing and certification of staff
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Supervised supplies in inventory and submitted reorder requests.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Associate of Applied Science: Business Admin/Technology, Present, Expected in 05/2014
Southern Crescent Technical College - , Georgia
High School Diploma: General, Expected in
Mundy's Mill High - Fayetteville, Georgia

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Resume Overview

School Attended

  • Southern Crescent Technical College
  • Mundy's Mill High

Job Titles Held:

  • Area Operations Manager
  • General Manager of Operations
  • Restaurant Manager
  • Assistant Manager


  • Associate of Applied Science
  • High School Diploma

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