LiveCareer-Resume

area market manager resume example with 18+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Exceptional leader experienced in creating and integrating business plans, strategies and procedures. Dedicated to setting goals focused on performance and growth. Proficient operations professional with extensive experience overseeing business operations. Highly skilled at leading employees while promoting and encouraging growth. Business-conscious individual offering over 15 years working as a leader in the Healthcare sector. Focused, enthusiastic and offering highly effective skills in client rapport. Demonstrating sound judgement and extensive knowledge of employee coaching and mentoring.

Skills
  • Detail-Oriented
  • Goal Setting
  • Team Leadership
  • Administrative Management
  • Multi-Site Operations
  • Problem Solving
  • Operating Procedures and Policies
  • Customer Service
  • Performance Evaluations
  • Problem-Solving
  • Time Management
  • Team Recruiting and Onboarding
  • Relationship Building
  • Decision Making
  • Budgeting and Expenditures
  • Marketing Strategy Development
  • Process Improvements
  • Department Oversight
  • Management Team Building
Education and Training
Montana State University - Billings Billings, MT Expected in 05/2018 Bachelor of Science : Healthcare Administration - GPA :
Experience
Marsden Services - Area Market Manager
Saint Paul, MN, 04/2022 - Current
  • Represented company professionally when engaging with public and government agencies.
  • Assisted with budgetary development by providing in-depth analysis of current and potential future expenses.
  • Created business plans to optimize staffing efficiencies and reporting structures.
  • Distributed patient satisfaction surveys to address patient concerns, issues and grievances.
  • Facilitated consistency in delivery and quality of services by hiring and supervising top-notch employees.
  • Implemented cost control policies to limit excessive or unmanaged spending by various teams.
  • Conducted public relations activities on behalf of facility to promote medical services.
  • Chaired staff meetings, providing status updates on key activities to clinical management.
  • Facilitated necessary changes to policies or procedures to improve operations.
  • Monitored and maintained supply of medical equipment, tools and accessories.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Developed relationships to generate leads and position company as trusted partner.
  • Developed short-term and long-term vision and strategy to achieve targeted objectives.
Benchmark Senior Living - Executive Director of Operations
Lincoln, MA, 02/2015 - 02/2022
  • Responsible for the overall operations for 15 specialty clinics of a large healthcare organization.
  • Manage and collaborate with operators, physicians and Senior level administrators to provide high quality care to patients in the region.
  • Performed process improvement strategies to gain efficiencies in the work place.
  • Created and was responsible for a multi million dollar budget that was met or exceeded year over year.
  • Developed programs that brought in millions of dollars to the organization.
  • Year over year, continued to improve patient satisfaction scores through key tactics developed by a team approach
  • Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
  • Monitored outcome measures, program outcomes and performance improvement.
  • Reviewed, analyzed and interpreted financial statements.
  • Expanded business operations through new process development and strategic planning.
  • Developed analytical assessments to make crucial decisions on pending projects.
  • Hired, trained, evaluated and retained high-performing, effective and diverse team embodying organizational culture.
Anchorage Community Mental Health Services - Clinic Manager
Anchorage, AK, 02/2013 - 02/2015
  • Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
  • Oversaw ordering, purchasing and maintenance of clinical equipment.
  • Supervised internal and external communications by answering queries and complaints.
  • Managed routine operations and clinical projects, including setting targets and performance standards in accordance with $5 Million dollar budget and with expert leadership of 20-person team.
  • Implemented methods to reduce overhead and increase productivity, cutting monthly costs.
  • Consulted with clinicians to develop business strategy.
  • Supervised daily operations of 11 physician practice, overseeing 20 staff members across all departments.
  • Sourced qualified employees to provide skilled and adequate coverage for shifts.
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
Ap - Account Manager
Cranbury, NJ, 01/2004 - 08/2012
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Pitched to new clients by leveraging client base and targeting strategic partnerships.
  • Researched competitors and customer business models for sales strategy development.
  • Built and maintained productive relationships with customers and internal partners.
  • Negotiated agreements with clients for pricing and logistics.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Followed up with key account business partners to maximize account potential and generate project leads.
Activities and Honors
  • Leadership Montana, Class of 2022 Alumi
  • 40 under 40
  • Active in leadership with Little League
Skills
  • Detail-Oriented
  • Goal Setting
  • Team Leadership
  • Administrative Management
  • Multi-Site Operations
  • Problem Solving
  • Operating Procedures and Policies
  • Customer Service
  • Performance Evaluations
  • Problem-Solving
  • Time Management
  • Team Recruiting and Onboarding
  • Relationship Building
  • Decision Making
  • Budgeting and Expenditures
  • Marketing Strategy Development
  • Process Improvements
  • Department Oversight
  • Management Team Building
Work History
Dispatch Health - Area Market Manager
Billings, MT 04/2022 - Current
  • Represented company professionally when engaging with public and government agencies.
  • Assisted with budgetary development by providing in-depth analysis of current and potential future expenses.
  • Created business plans to optimize staffing efficiencies and reporting structures.
  • Distributed patient satisfaction surveys to address patient concerns, issues and grievances.
  • Facilitated consistency in delivery and quality of services by hiring and supervising top-notch employees.
  • Implemented cost control policies to limit excessive or unmanaged spending by various teams.
  • Conducted public relations activities on behalf of facility to promote medical services.
  • Chaired staff meetings, providing status updates on key activities to clinical management.
  • Facilitated necessary changes to policies or procedures to improve operations.
  • Monitored and maintained supply of medical equipment, tools and accessories.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Developed relationships to generate leads and position company as trusted partner.
  • Developed short-term and long-term vision and strategy to achieve targeted objectives.
SCL Healthcare - Executive Director of Operations
Billings, MT 02/2015 - 02/2022
  • Responsible for the overall operations for 15 specialty clinics of a large healthcare organization.
  • Manage and collaborate with operators, physicians and Senior level administrators to provide high quality care to patients in the region.
  • Performed process improvement strategies to gain efficiencies in the work place.
  • Created and was responsible for a multi million dollar budget that was met or exceeded year over year.
  • Developed programs that brought in millions of dollars to the organization.
  • Year over year, continued to improve patient satisfaction scores through key tactics developed by a team approach
  • Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
  • Monitored outcome measures, program outcomes and performance improvement.
  • Reviewed, analyzed and interpreted financial statements.
  • Expanded business operations through new process development and strategic planning.
  • Developed analytical assessments to make crucial decisions on pending projects.
  • Hired, trained, evaluated and retained high-performing, effective and diverse team embodying organizational culture.
SCL Health System - Clinic Manager
Billings, MT 02/2013 - 02/2015
  • Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
  • Oversaw ordering, purchasing and maintenance of clinical equipment.
  • Supervised internal and external communications by answering queries and complaints.
  • Managed routine operations and clinical projects, including setting targets and performance standards in accordance with $5 Million dollar budget and with expert leadership of 20-person team.
  • Implemented methods to reduce overhead and increase productivity, cutting monthly costs.
  • Consulted with clinicians to develop business strategy.
  • Supervised daily operations of 11 physician practice, overseeing 20 staff members across all departments.
  • Sourced qualified employees to provide skilled and adequate coverage for shifts.
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
SRI Surgical - Account Manager
Baltimore, MD 01/2004 - 08/2012
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Pitched to new clients by leveraging client base and targeting strategic partnerships.
  • Researched competitors and customer business models for sales strategy development.
  • Built and maintained productive relationships with customers and internal partners.
  • Negotiated agreements with clients for pricing and logistics.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Followed up with key account business partners to maximize account potential and generate project leads.

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Resume Overview

School Attended

  • Montana State University - Billings

Job Titles Held:

  • Area Market Manager
  • Executive Director of Operations
  • Clinic Manager
  • Account Manager

Degrees

  • Bachelor of Science

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