Area Manager/Stretch Ops Manager Resume Example

• Manages the distribution center hourly employee training process, evaluation, and development of trainers.
• Coordinates distribution center orientation process.
• Coordinates new process and new technology training in conjunction with Performance Improvement
• Teach managers to develop leadership skills in supervisors; trains supervisors in employee evaluation and development.
• May teach managers and supervisors performance management skills.
• Assists management team determine individual career development.
• Assists distribution center management with organizational development plans.
• Manages Food Safety Compliance Program and Audits
• Manages the Hazardous Waste Disposal Program & Training
• Implanted rewards program

• Reviews current or future trends that indicate possible gaps in inbound or outbound functions and makes recommendations based on findings.
• Participates on distribution center management team; develops action plans for conducting internal analyses and gap identification.
• Conducts daily status meetings with management team to review prior day's performance and to develop action plan for current day.
• Leads development of and communicates Productivity Improvement Plan for each performance indicator or area identified for improvement.
• Conducts observations to identify areas for change; conducts analyses to develop action plans to address operational and employee gaps.
• Leads inbound or outbound team in goals and measurement development and implementation.
• Reviews the strategic goals of the inbound or outbound area and sets performance goals.
• Monitors department budget on a monthly basis; assists in development of budget for inbound or outbound functions.
• Conducts weekly staffing reviews with Operations Manager and Human Resources to determine appropriate staffing levels for inbound or outbound departments.

• Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly
• Implemented policies and standard operating procedures for continuous improvement
• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans
• Evaluated upcoming program plans to forecast expected resource needs
• Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
• Ensured compliance with best business practices throughout organization
• Conducted performance reviews each quarter, offering praise and recommendations for improvement
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance

Drives sales and profit, manage daily operations, inventory processes each month, food certification, compliance, food safety audits, in stock, specifications, member services, ordering, expense control, safety, leadership, planing, execution of company programs, accountability, scheduling, Human Resources, hiring, training, coaching abs mentoring, terminations. Highest Fresh Sales Comp increase. Profit 25.79% month of February, Sales 12.35% month of February.

• Maintained exceptionally clean, customer-friendly and well-run fresh department
• Maintained high levels of organization in store by directing customers and replenishing merchandise
• Coaching on effective up-selling and cross-selling methods
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
• Performed mandatory audits to ensure compliance in all areas were met
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
• Coached team on effective up-selling and cross-selling methods
• Reviewed sales and gross profit reports to determine options for increasing market growth
• Trained and managed associates in customer service and sales techniques

Sales and inventory management ; Employee staffing, training, and development; Financial management, Customer service leadership, Oversee all day-to-day activities of store location for one of the nation's largest pharmacy chains. Accountable for inventory control, loss prevention, cash reporting and generating orders. Takes initiative to identify report and resolve problems before they escalate. Mentor and promoted three of my employees.

• Hired, trained and managed team of 25 associates, including evaluating performance and enforcing disciplinary actions
• Increased profits 55% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis
• Conducted semi annual performance reviews to organize training and development for staff

Drove store profitability by merchandising to meet needs of my customers. Promoted from Executive Assistant Manager to Store Manager within six months. Implemented hands-on, one-on-one new hire training, ensuring all employees were prepared for each position. Instituted an employee rewards program, which significantly enhanced customer service and heightened overall team morale. Credited with decreasing shrink from 5.4% to 3.1% in just one year as well as reducing inventory by $15,000 per month.Mentored and promoted two of my employees.