area manager of operations resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Bachelor of Arts (BA): Psychology, Criminal Justice Studies/IO, Expected in 05/2022 to Elon University - Elon, NC ,
  • Graduated Cum Laude
  • 3.66 GPA
Professional Summary

Well-qualified Manager with proven success in improving operations and solving problems. A highly adaptable and collaborative aspiring HR Partner. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Passionate about creating a best-in-class employee experience. Prioritize creating an inclusive work environment where all employees feel valued and supported. Adept at managing through ambiguity, exercising high judgment, and serving as a point of escalation for all employee concerns. Ready to leverage training and experience to take on new professional challenges such as an HR Partner.

  • Documentation
  • Team Collaboration & Leadership
  • Strategic Planning & Tactical Execution
  • Problem Analysis & Conflict Resolution
  • Critical Thinking & Decision-Making
  • Performance Monitoring and Evaluation
  • Business Operations
  • Administrative Management
  • Employee Engagement
  • Organizational Effectiveness
  • Onboarding
Work History
Area Manager of Operations, 05/2022 to Current
Qurate Retail Group Inc.Boise, ID, Baltimore, MD
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Reviewed shift reports to understand current numbers and trends.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Supervised over 400 employees on 12hr shift, overseeing efficiency of productions and customer satisfaction.
  • Promoted positive customer experience through day-to-day supervision and management of Sort Center facility.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
SALES LEAD, 04/2021 to 06/2022
Restoration HardwareSan Rafael, CA,
  • Substantially contribute to continuous growth and success of Aldo Shoes’ day-to-day operations by providing strategic leadership and oversight to developing strategic plans, resolving concerns, identifying new opportunities, and leading efforts to expand business
  • Showcase exceptional talent in ensuring customer satisfaction for over hundred customers daily through quick resolution of their requests and complaints
  • Effectively respond to customers' inquiries and provide information on Aldo’s procedures and policies
  • Serve as subject matter expert and trusted advisory to customers by telephone or in person to provide information about products and services
  • Process merchandise returns and exchanges, operate POS systems, and maintain non-monetary reports and records.
Atlanta CASA, Court Appointed Special AdvocatesCity, STATE,
  • Promoted quality and cost-effective interventions and outcomes for children in Fulton County area
  • Recorded case information, completed accurately all necessary forms and produced statistical reports
  • Helped patients make informed decisions by acting as their advocate regarding their clinical status and treatment options
  • Handled over 15 case assignments, drafted service plans, reviewed case progress and determined case closure
  • In coordination with therapist, developed comprehensive treatment support plans for identified patients.
Assistant Store Manager, 06/2019 to 01/2021
Hope Beauty SupplyCity, STATE,
  • Executed groundbreaking sales efforts and led substantial revenue growth, which resulted in generating over $100,000.00 in revenue
  • Enhanced sales by 50% within assigned department through implementation of contemporary and highly effective sales tactics
  • Trained and developed 6 new sales team associates in products, selling techniques, and company procedures
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs, and maintained daily records.
Financial Secretary – Delta Sigma Theta Sorority Inc. 2020 – Present Member – Psi Chi- Psychology National Honors Society 2019 Present
Additional Information
  • AWARDS & RECOGNITION , Phillips-Perry Black Excellence Awards 2019 – Elon University 2019 President’s List -Elon University 2019 Dean's List Fall 2018, 2019, 2020 –Elon University 20182020 Phillips-Perry Black Excellence Award 2018 –Elon University 2018 McCollough Scholarship Award – UHOP 2018Present

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Resume Overview

School Attended

  • Elon University

Job Titles Held:

  • Area Manager of Operations
  • Assistant Store Manager


  • Bachelor of Arts (BA)

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