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Area Manager Of Logistics Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Links
  • www.linkedin.com/in/shiloh-massiah
Professional Summary

Well-qualified Area Manager proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Skills
  • Carrier negotiations
  • Transportation activity management
  • Route optimization
  • Distribution and warehousing
  • Data Analysis
  • Documentation
  • Logistics Management
  • Policy and procedure adherence
  • Continuous Improvement
  • Operational management
  • Interpersonal Communication
  • Leadership
  • Verbal and written communication
Work History
05/2020 to Current
Area Manager of Logistics Cosentino's Food Stores Raytown, MO,
  • Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
  • Expedited resolutions of shipping errors and packaging mistakes.
  • Coordinated dispatching of 285 drivers to accomplish daily delivery requirements.
  • Provided updates on critical shipments to corporate departments and customers.
  • Prepared updated shipment reports for executives and clients.
08/2019 to 01/2020
Customer Service Representative Sp Plus Corporation Paterson, NJ,
  • Answered constant flow of customer calls with up to 10 calls in queue per minute.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided primary customer support to internal and external customers in fast-paced environment.
08/2017 to 05/2018
Shuttle Driver Education First San Francisco, CA,
  • Maintained clean and neat shuttle for passenger comfort.
  • Operated with safety and skill to avoid accidents and delays.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Provided information about area attractions and facility amenities.
  • Drove 15-passenger shuttle bus between the campuses.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Obeyed federal, MA and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Reported bus malfunctions or needed repairs.
08/2015 to 05/2018
Resident Advisor University Of Massachusetts Lowell City, STATE,
  • Enforced policies and safety standards through building and room rounds.
  • Conducted tours, orientation and educational sessions for residents and families.
  • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
  • Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Supported personal needs of residents dealing with diverse conditions.
  • Conducted daily welfare checks and coordinated with facility staff to meet all resident needs.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
  • Promoted positive relations between residents and staff.
  • Assisted students in handling tough situations to resolve problems.
  • Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
  • Guided students to integrate into both academic and social communities on campus.
  • Fostered productive and supportive environment for academic and social success.
  • Mediated conflict to provide safe and secure environment through policy enforcement.
  • Initiated dormitory programs to foster positive relationships and safe social opportunities.
  • Established consistent relationships with students to maintain professional boundaries.
  • Solved grievances and complaints by collaborating with residents.
Education
Expected in 05/2018
Bachelor of Science: Management And Marketing
University Of Massachusetts - Lowell - Lowell, MA
GPA:
Expected in 06/2013
High School Diploma:
Cristo Rey Boston High School - Boston,
GPA:

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Resume Overview

School Attended
  • University Of Massachusetts - Lowell
  • Cristo Rey Boston High School
Job Titles Held:
  • Area Manager of Logistics
  • Customer Service Representative
  • Shuttle Driver
  • Resident Advisor
Degrees
  • Bachelor of Science
  • High School Diploma

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