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Area Manager-Logistics Resume Example

Resume Score: 80%

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AREA MANAGER-LOGISTICS
Professional Summary

Resourceful professional with excellent experience in Logistics & Operations, Leadership, team Management, Recruitments, Administration and Client Servicing. Looking forward to strengthen and grow in my career.

Skills
  • Team handling
  • Route optimization
  • Distribution and warehousing
  • Logistics management
  • Carrier negotiations
  • Strategic Planning
Work History
Oct 2019 - CurrentArea Manager-Logistics Company Name - City, State
  • Hired, trained and developed a team of 4 shift assistants, 2 Driver Trainers & 10 associates, Assisting new team members ORAMs, Ops managers to understand overall AMZL operations, developing quality employees within AMZL to take over leadership positions
  • Managed to successfully launch blue badge drivers during prime week, responsibilities included classroom training of 150 drivers, dispatching 80 routes/ day without losing a focus on safety, quality and customer experience
  • Fully responsible for handling station capacity on basis of volume forecast by conducting hiring events, helping DSP transitioning, ram up plans by analyzing safety measurements, fleet management & DSP route route commitments
  • Supported 5 DSP 2.0 owners to fully establishing their businesses by assisting them in hiring events, business planning, clearing invoice disputes & providing sustainable long term ideas to improve their performance through daily/weekly performance review meetings
  • Responsible for engaging a team during shift to maintain the highest level of safety and quality, developing performance goals and objectives to achieve customer promise expectations
  • Coaching team members in customer service techniques, providing feedback and encouragement towards reaching high standards. monthly follow ups and performance evaluation
  • Independently launched various mobile programs like: mobile maintenance, mobile washing, mobile fueling to increase the speed, quality & cost
Sep 2017 - Oct 2020Dispatch ManagerCompany Name - City, State

• Managing a team of 150 Drivers with consistently running 60 routes on weekdays & 40 on weekends, ensuring 2 DAs/Route ratio is maintained on the roster
• Hiring and developing New drivers, training new dispatchers
• Partnering with AMZL leadership in regards to weekly, monthly performance, route targets and ramp up plans
• Tracking the DAs driving behavior via fleet safety tool
• Training new drivers briefly about on road safety, delivering packages at different areas of the city(commercial , residential, apt complexes, lockers, leasing offices, prioritizing delivery for same day/ commercial packages, reaching out to ‘SDS' team and customers regarding issues in finding right address or business closed situations.
• Dispatch Management (open & close),route assignments, load out, Monitoring on road performance via Cortex, Sending rescues and tracking returns, set up weekly on road coaching to train low performing DAs
• HR Operations (Payroll, Overtime reports)

Jun 2011 - Jun 2016Management ConsultantCompany Name - City, State

Recruitment Process Management
1. Helping the client to hire the Right talent by asking right questions to the candidates about their values, purpose, suitability, area of growth, strengths & reliability
2. Making a decision on the basis of Pre-Requisites for the role, developing assignment Brief, and adding specifications and scheduling the right candidate for further interviews.
3. Managing the entire Research from various job portals e.g. TimesJobs.com, Naukari.com, Monster.com, Linked IN, Facebook etc.
4. Shortlist the Relevant Profiles, Screening profiles, interviewing and assessing of candidates.
5. Posting jobs on the sites
6. Generating leads, References from cold calling.
Selection Process:
1. Salary negotiation with the candidates.
2. Follow up the candidates regarding any concerns related to joining formalities.

Administration:
• Handling Front Office, call, customer handling, Security, CCTV, Access Control.
• Monitored and controlled the utilization of electricity, water, other utilities, consumables etc. In the camp and to ensure that the resources provided for cooking, sports, dining are adequate & properly utilized.

Education
Apr 2011Bachelor of Science: Computer ApplicationsGuru Nanak Dev University | City
Accomplishments

Took the full ownership to launch Mobile washing by partnering with mobile washing team DAU1 was considered to be 1st station in entire network for launch, I developed a team of yard marshalls to guide the traffic and smooth communication b/w Mobile washing team and AMZL leadership on the 1st day of launch i was managed to get 95% of vans washed with achieving over 95% of OTD which resulted in improvement of amazon branding on road. I was appreciated by program manager (ganmicha)to be the best station in the network to achieve success.

I was assigned full ownership of establishing by (login:ariukani), and improving RTS process I managed to develop a new RTS team from scratch (1 Shift assistant, 2 associates)which resulted to bring down RTS DPMO from 11,000 /week (63% higher vs goal of 7000) to 2500 in week 9 and 4000/week consistently (17% higher till date)

Took the full ownership to launch Mobile maintenance by partnering with mobile maintenance PM (eridadey) I managed to launch and introduce Amerit & Dickinson(Vendors) at DAU1, setting up a maintenance area offsite, taking approval from LL and ensuring success since day 1, DAU1 achieved #1 position in the network due to 0 overdue maintenance and saving tons of hours to prevent DSPs to take vans to the shop

Technical skills

Ms Word, Excel, Outlook, PPT, Adobe suite

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Resume Overview

School Attended

  • Guru Nanak Dev University

Job Titles Held:

  • Area Manager-Logistics
  • Dispatch Manager
  • Management Consultant

Degrees

  • Bachelor of Science : Computer Applications

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