area manager level 5 resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 2 years of management performance. Partnered with the Operation manager, I provide vision and leadership that result in exceptional performance of the task at hand. Accomplished Area Manager well-versed in driving key performance indicators and metrics to achieve budgeted goals. Adaptable area manager adjusting to changing specifications by evaluating orders and updating procedures to meet new targets. Results-driven and forward-thinking in checking forecasts and orders for new directives. Excellent administrative, supply management and resource utilization abilities.

  • Microsoft Office Suite Word, Excel, Power Point,
  • Problem Solving
  • Team Building
  • Safety
  • Data driven
  • Area management
  • Relationship building and management
  • Business Development and Planning
  • Scheduling
  • Staff Management
  • Employee Training
  • Quality Management
  • Resource Allocation
  • Staff Development
Work History
03/2020 to Current
Area Manager Level 5 Fulfillment Center City, STATE,
  • Mastered the intricacies of the process flow within the department.
  • Developed and implemented data-based solutions to problems in a timely manner.
  • Led regular stand-up meetings, events and continuous improvement projects with measurable goals.
  • Always maintained and enforced a safe and clean working environment.
  • Coordinated and developed new production equipment design in collaboration with facilities staff.
  • Implemented root cause and corrective actions to remove production and safety constraints, as well as improve product quality.
  • Improved efficiency and productivity by eliminating waste.
  • Trained, developed and counseled employees to develop a high performing team.
  • Completed key projects on time and with a high level of accuracy.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
  • Assessed financial statements and quality reports to evaluate post DEA performance, develop targeted improvements and implement changes resulting in 23% improvement.
  • Transformed underperforming teams into productive, profitable teams.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Wrote weekly production reports to help senior leadership make accurate operational plans and decisions.
  • Resolved conflicts promptly to promote positive environment for customers.
09/2019 to 03/2020
Area Manager Level 4 Fulfillment Center City, STATE,
  • Managed team of 65 to facilitate domestic and international shipments.
  • Utilized forklifts and pallet jacks to safely move merchandise and minimize loss.
  • Handled day-to-day shipping overseeing more than 150,000+ packages per shift.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Diminished accidents 8% for $20,000 yearly costs savings by identifying root causes for corrective action.
  • Recorded number of units moved or handled, using work tickets and daily production sheets.
  • Improved employee performance 40% through coaching and feedback.
  • Implemented loading dock process and productivity improvements.
  • Communicated and coordinated with 7 departments to verify operational peak performance.
  • Reported and established key performance metrics to monitor and meet company goals.
  • Hired and trained 50 new personnel in safety practices, employer policies, performance requirements and job duties.
  • Loaded trucks and used straps and load bars to properly secure items to prevent damage during transportation.
  • Performed pre-shift and post-shift inspections of dock equipment.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Operated SSP, YMS, FMC, PPR, TOT, ADAPT, Engage, computer system, and hand help scanners to perform daily and hourly audits and reports.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Created and enforced detailed organization processes to increase quality service standards.
11/2016 to 08/2019
Process Assistant Lvel 3 Fullfilment City, STATE,
  • Engagement and development of associates.
  • Trained and implemented a team of problem solvers.
  • Process improvements.
  • Responsible for meeting several critical pull times with a 95% on time departure rate.
  • Drove metrics to run an efficient and profitable shift.
  • Fulfilling and expediting trailer critical pull times (CPT) departures.
  • Maintained working knowledge of latest industry techniques, methods and equipment.
  • Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
  • Compiled and maintained important records such as BOL's, trailer codes and customer data using SSP.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Worked with vendors to schedule more than 35 daily pickups and 640+ weekly deliveries.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Maintained accurate records in SSP, including materials weights, bill amounts and identified variances.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
  • Operated EPJ and PIT equipment to manage incoming orders, organize deliveries and transfer packages to other departments.
  • Orchestrated efficient routing by producing accurate shipping documentation and package labels.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
06/2009 to Current
PC Consultant E-Z PC City, STATE,
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Retained existing clients and developed 20 new accounts by extending high quality and efficient support service.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Configured hardware, devices and software to set up work stations for employees.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
Expected in
A.S. Degree: Business Information Systems
Expected in
High school diploma:

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Resume Overview

School Attended


Job Titles Held:

  • Area Manager Level 5
  • Area Manager Level 4
  • Process Assistant Lvel 3
  • PC Consultant


  • A.S. Degree
  • High school diploma

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