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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dedicated Manager with 15 years in Commercial Real Estate management overseeing a diversified portfolio of commercial properties in excess of 9 million square feet; versed in all aspects of financial reviews, budget allocations, staffing, maintenance, leasing, capital projects, and customer service.

Highlights
  • Critical thinking skills
  • Strategic planning
  • Team leadership
  • MS Office proficient
  • EPA 608 Universal Certified


  • Cost Benefit Analysis (CBAs)
  • Budget analysis
  • Account reconciliations
  • Cost control
  • Six SIGMA Yellow Belt
Accomplishments

Leadership

  • Served as key contributing member to the regional leadership team in order to develop innovative management ideas that infused cost effective procedures that where implemented nation wide, resulting in a 10% increase in cost savings. .

Leadership

  • Collaborated with 5 Area Managers to restructure the demarcation lines within the state of Texas in order to streamline 45 million sq. ft. of portfolios for the property management team resulting in a more pragmatic way of prioritizing the recovery and servicing of key facilities and equipment at the local level.

People Management:

  • Trained and mentored over 25 HVAC technicians, resulting in increased moral and increased productivity by 25%.
  • Directed and empowered 9 managers during a major portfolio restructure resulting in a 10% increase of completed projects for the year 2013 within the state of Texas.

Financial Management:

  • Developed annual budgets, including long-term and short-term goals to support the Best View cost savings objectives resulting in a 32% cost saving for the year 2012.
  • Decreased operating cost by 18% by implementing new cost control procedures established as break fix initiative.

Business Development:

  • Successfully completed the renovation of 3 large facilities encompassing over 2,000 employees in order to create a workspace 2020 environment within an 8 million sq. ft. portfolio.

Project Management:

  • Conducted research in collaboration with my peers which led to the development of a smart device APP which allowed to expedite service order tickets for customer based request, decreasing the wait time by 30%.
  • Managed a portfolio consisting of approximately 500 sites (Administrative Facilities, Central Offices, Call Centers, Work Centers, Regional HUT's) comprising approximately 8 million square feet.
Experience
2007 to 2015
Area Manager Southern Glazer's Wine And Spirits, Llc Ithaca, NY,
  • Facilitated work-flow by scheduling and coordinating a staff of 9 managers; communicate essential information; initiate special projects.
  • Monitored scheduled capital equipment replacement events; adjust assignments; coordinate actions; review client issues and action items; conduct team meetings.
  • Prepared operations performance reports by collecting, analyzing, and summarizing data and trends; issue status reports.
  • Successfully directed a team of 9 managers in Real Estate matters covering 9 million sq. ft.
  • Responsible for the capital and/or expense budget associated with Real Estate functions and projects including: building design and construction, employee moves, energy optimization, remodel, disposition and utilization to optimize employee work productivity, infrastructure reliability and cost control.
  • Administered multiple projects and direct 9 managers for the development of new facilities, building additions, system replacement and engineering, alterations, facility operations, and management of consultants, FTEs and contractor activities.
  • Directed electrical, mechanical and HVAC design, installation, maintenance, and repairs to company facilities to ensure safe, reliable, building systems for employees and the network.
  • Managed a 9 million dollar budget allocated to maintain portfolio through a team of subordinates supervisors and field technicians to achieve goals in accordance to established policies.
  • Interacted daily with Senior Management, subordinate supervisors, customers, peer groups, general contractors/vendors, and finance team.
  • Ensured corporate and regulatory building, and EH&S policies are followed.
  • Ensured all projects are in compliance with company standards, and federal, state and local codes including the ADA and environmental regulations.
  • Responsible for successfully coaching and developing, performance evaluations, required training and compliance with company policies for 30 subordinates.
  • Influenced decisions regarding the hiring, firing, disciplinary action, promotion activity, and salary for subordinates concerning a team of 9 managers and 21 technicians.
  • Analyzed economics of repair vs. capital replacement, manage multiple projects simultaneously, manage consistency of service and labor relation issues and ensures amicable tenant relations throughout the designated territory.
2004 to 2006
Property Manager The Integral Group Llc Atlanta, GA,
  • Manage a 1.3 million dollar budget allocation. Maintain daily operations within a 80,000 sq. ft. facility housing over 400 employees.
  • Serve as the primary point of contact responsible for mechanical, electrical, janitorial services, security and access control within the facility.
  • Supervise and schedule daily operations of 14 sub-contracted employees from various vendors.
  • Update Director at senior staff meetings for budget planning and disseminate CRE facility information on a regular basis.
  • Schedule preventive maintenance for 55 HVAC roof top units; maintain readiness of facility UPS and emergency generator.
  • Negotiated vendor contracts for best price resulting in cost savings.
  • Other responsibilities include the daily operations of the mail-room, space planning, storage, emergency evacuation procedures including the training of the emergency response team.
  • Comply with all OSHA standards city codes and state ADA regulations.
  • Act as backup for Property Managers in the Lubbock and Midland Texas Call Center facilities.
2002 to 2003
Facilities Manager Compass Group Usa Inc Saint Louis, MO,
  • Subcontracted by Cingular Wireless Transaction Processing Center (TPC) to manage daily facility operations of an 80,000 sq. ft. facility, housing over 400 internal customers.
  • Responsible for Security, Disaster Preparedness, Safety, Emergency Procedures, Program scheduling of 55 HVAC units and UPS/LIEBERT Back-up Generator, Asset Tracking, Office Supplies, Space Planning, Storage, Mail-room Operations, Vendor Contracts, Construction Projects, Procurement, Cost Control, and CPR/First Aid training.
  • Supervised and scheduled daily operations of 14 sub-contracted employees for increased productivity.
Languages
Spanish (Fluent)
Education
Expected in 5/2002
B.S.: Management
Park University - Parkville, MO
GPA:
Skills

Microsoft Office Professional, EPA 608 Universal certification, Six Sigma Yellow Belt, Interpersonal skills, Inventory Control, Labor Cost Controls, Leadership, Matrix Management, Multi million-dollar budget allocation, Multi-Unit Operations Management, Negotiation Skills, Organizational Skills, Outsourcing, Performance evaluation, Problem Resolution, Project Management, Risk Management, Customer Relations, Cost Reduction, Departmental Operations Management, Contract Negotiations, Communication skills, Budget Forecast, Budget Development, Budget Allocation, Vendor Negotiations, Training and Development, Time Management, Resource Optimization, Team Building, Staff Development, Facility Management.

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School Attended

  • Park University

Job Titles Held:

  • Area Manager
  • Property Manager
  • Facilities Manager

Degrees

  • B.S.

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