Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 2 years of management performance.

  • Collaborated with team in the development of installation of safety cones and sign boards to ensure safety in the launchpad.
  • Semester End Examination Topper – Semester 1 (NOV 2018)
  • Semester End Examination Topper – Semester 2 (Mar 2019)
  • Farook College 2018-19 Topper
  • Certificate of Participation in Kerala Library Congress (12/2019)
  • Relationship building and management
  • Problem Solver
  • Teamwork
  • Excellent Oral as well as written Communication
  • Excellent staff supervision
  • Goals and Performance
  • Employee Training
  • Quality Management
  • Database Management
  • Resource Allocation
  • Operations
  • Vendor management
  • Installation and operation of KOHA,Greenstone,Dspace and Vtiger Softare
  • · Expert in Blog Creation
  • · Excellent computer knowledge
  • · Bibliographic Data System
  • · Strong Organizational & Interpersonal skill
  • · Expert in Data Analysis tools (Excel, Google Sheet)
  • · Microsoft Office (Word, PowerPoint, Excel)
  • · Leadership Quality, Social Science
  • · Typewriting English (lower & Higher)
Work History
01/2021 to Current Area Manager, Delivery Operations Amazon.Com, Inc. | El Paso, TX,
  • Managing and performing both Loadout and Prime Free Same Day shipments.
  • . Manage Performance metrics and process improvement
  • . Coach, manage, and develop a team of associates and delivery associates.
  • Communicate policies and maintaining compliance, consistency, and taking corrective action when needed
  • Performing procedures that are followed for building security and product loss prevention
  • Develop performance goals and objectives to achieve customer demand and ensure accuracy and quality
  • Managing on road audit mechanisms for Delivery Associates
  • . Oversee area and package readiness, position and manage Yard Marshalls to coordinate flow of up to 200 delivery vehicles to ensure packages are loaded and dispatched on time.
  • . Managing DSP invoices
  • . Overseeing customer escalations
  • . Monitor Driver staffing and fleet pipeline to ensure sufficient capacity.
    . Champion excellent driver and customer experience while continuously improving Amazon’s last mile on road performance.
  • . Manage Driver and DSP relationships and measure and evaluate those partnerships on a regular basis
  • . Conducting GEMBA's
  • . Conducting Trailer Dock Management process
02/2020 to 07/2020 Library Manager University Of Houston | Houston, TX,
  • Responded to numerous reference calls daily, helping patrons with specific information needs.
  • Received and processed new acquisitions for library each month.
  • Collected and analyzed statistics on program data and usage using Excel.
  • Sorted and shelved average of donated collections per required time frame.
  • Taught children about library practices via individual and group instruction.
  • Tracked loans of media equipment and materials.
  • Incorporated library services into lessons while also driving curiosity, engaging students and supporting lifelong learning.
  • Worked with teachers to provide students with lifelong learning and research skills.
  • Completed electronic research using databases such as Westlaw, LexisNexis and Bloomberg.
  • Organized library catalog, supplies, equipment and records.
  • Oversaw total library program, including media, catalog and instructional areas.
  • Delivered resources to customer locations within specific timeframes.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
01/2019 to 02/2020 Library and Information Assistant Popular Inc | Guaynabo, PR,
  • Marketed library's many services to visitors and patrons through active communication.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Stayed up-to-date on university and housing policies and procedures to achieve effective enforcement.
  • Collected and processed fines on overdue library materials.
  • Handled receipt processing for book, audio-visual and computer software inventories.
  • Kept detailed records of lending transactions and library users.
  • Educated patrons on use of reference sources, card catalogs and automated information systems.
  • Enforced all university and housing policies and procedures.
  • Supported staff with facility maintenance, security, services and daily staff tasks.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Provided assistance and support to staff in regard to facility maintenance, security and services.
06/2017 to 06/2018 Marketing Officer Peevees Public School | City, STATE,
  • Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
  • Helped incorporate product changes into marketing message to drive customer engagement and firm profits.
  • Managed branding campaigns and event marketing initiatives in print, video, web and social media.
  • Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
  • Provided feedback to all departments on brand consistency in outbound communications.
  • Defined and tracked campaign effectiveness and adjusted strategies accordingly.
  • Coached management team on effective communication tactics with staff and customers regarding organization changes.
  • Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Expected in 07/2021 Master of Science | Library And Information Science Farook College (Autonomous), India, GPA:

It is a two-year master’s program, the first year successfully completed by being the College topper by bagging 92% marks in the 1st semester, 94% marks in the 2nd and 3rd semester respectively

Expected in 03/2018 Bachelor of Arts | English Language And Literature University of Calicut, India, GPA:

The three-year degree program completed successfully with an A Grade with 94% marks.

  • 1. Diploma in Bibliotherapy and Hypnosis-Successfully completed the course, which included therapeutic value of stories, Biblio-counselling, expressive writing, and ego strengthening through stories, application of therapeutic metaphors, basic relaxation & self-hypnosis with an Out Standing grade.
  • Kerala Government Technical Examination - Typewriting English (Higher) (06/2017)
  • Kerala Government Technical Examination – Typewriting English (Lower) (10/2018)
  • IBM DATA SCIENCE – Coursera – April 2020
  • WHO Certification -May 2020

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School Attended

  • Farook College (Autonomous)
  • University of Calicut

Job Titles Held:

  • Area Manager, Delivery Operations
  • Library Manager
  • Library and Information Assistant
  • Marketing Officer


  • Master of Science
  • Bachelor of Arts

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