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Professional Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 2 years of management performance.
Accomplishments
Collaborated with team in the development of installation of safety cones and sign boards to ensure safety in the launchpad.
Semester End Examination Topper – Semester 1 (NOV 2018)
Semester End Examination Topper – Semester 2 (Mar 2019)
Farook College 2018-19 Topper
Certificate of Participation in Kerala Library Congress (12/2019)
Skills
Relationship building and management
Problem Solver
Teamwork
Excellent Oral as well as written Communication
Excellent staff supervision
Goals and Performance
Employee Training
Quality Management
Database Management
Resource Allocation
Operations
Vendor management
Installation and operation of KOHA,Greenstone,Dspace and Vtiger Softare
· Expert in Blog Creation
· Excellent computer knowledge
· Bibliographic Data System
· Strong Organizational & Interpersonal skill
· Expert in Data Analysis tools (Excel, Google Sheet)
· Microsoft Office (Word, PowerPoint, Excel)
· Leadership Quality, Social Science
· Typewriting English (lower & Higher)
Work History
01/2021 to CurrentArea Manager, Delivery OperationsAmazon.Com, Inc. | El Paso, TX,
Managing and performing both Loadout and Prime Free Same Day shipments.
. Manage Performance metrics and process improvement
. Coach, manage, and develop a team of associates and delivery associates.
Communicate policies and maintaining compliance, consistency, and taking corrective action when needed
Performing procedures that are followed for building security and product loss prevention
Develop performance goals and objectives to achieve customer demand and ensure accuracy and quality
Managing on road audit mechanisms for Delivery Associates
. Oversee area and package readiness, position and manage Yard Marshalls to coordinate flow of up to 200 delivery vehicles to ensure packages are loaded and dispatched on time.
. Managing DSP invoices
. Overseeing customer escalations
. Monitor Driver staffing and fleet pipeline to ensure sufficient capacity.
. Champion excellent driver and customer experience while continuously improving Amazon’s last mile on road performance.
. Manage Driver and DSP relationships and measure and evaluate those partnerships on a regular basis
. Conducting GEMBA's
. Conducting Trailer Dock Management process
02/2020 to 07/2020Library ManagerUniversity Of Houston | Houston, TX,
Responded to numerous reference calls daily, helping patrons with specific information needs.
Received and processed new acquisitions for library each month.
Collected and analyzed statistics on program data and usage using Excel.
Sorted and shelved average of donated collections per required time frame.
Taught children about library practices via individual and group instruction.
Tracked loans of media equipment and materials.
Incorporated library services into lessons while also driving curiosity, engaging students and supporting lifelong learning.
Worked with teachers to provide students with lifelong learning and research skills.
Completed electronic research using databases such as Westlaw, LexisNexis and Bloomberg.
Organized library catalog, supplies, equipment and records.
Oversaw total library program, including media, catalog and instructional areas.
Delivered resources to customer locations within specific timeframes.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
01/2019 to 02/2020Library and Information AssistantPopular Inc | Guaynabo, PR,
Marketed library's many services to visitors and patrons through active communication.
Handled check-in and check-out process of library books and materials at circulation desk.
Stayed up-to-date on university and housing policies and procedures to achieve effective enforcement.
Collected and processed fines on overdue library materials.
Handled receipt processing for book, audio-visual and computer software inventories.
Kept detailed records of lending transactions and library users.
Educated patrons on use of reference sources, card catalogs and automated information systems.
Enforced all university and housing policies and procedures.
Supported staff with facility maintenance, security, services and daily staff tasks.
Gained strong understanding of various methods for cataloging books and other materials.
Provided assistance and support to staff in regard to facility maintenance, security and services.
06/2017 to 06/2018Marketing OfficerPeevees Public School | City, STATE,
Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
Helped incorporate product changes into marketing message to drive customer engagement and firm profits.
Managed branding campaigns and event marketing initiatives in print, video, web and social media.
Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
Provided feedback to all departments on brand consistency in outbound communications.
Defined and tracked campaign effectiveness and adjusted strategies accordingly.
Coached management team on effective communication tactics with staff and customers regarding organization changes.
Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Education
Expected in 07/2021Master of Science | Library And Information ScienceFarook College (Autonomous), India, GPA:
It is a two-year master’s program, the first year successfully completed by being the College topper by bagging 92% marks in the 1st semester, 94% marks in the 2nd and 3rd semester respectively
Expected in 03/2018Bachelor of Arts | English Language And LiteratureUniversity of Calicut, India, GPA:
The three-year degree program completed successfully with an A Grade with 94% marks.
Certifications
1.Diploma in Bibliotherapy and Hypnosis-Successfully completed the course, which included therapeutic value of stories, Biblio-counselling, expressive writing, and ego strengthening through stories, application of therapeutic metaphors, basic relaxation & self-hypnosis with an Out Standing grade.
Kerala Government Technical Examination - Typewriting English (Higher) (06/2017)
Kerala Government Technical Examination – Typewriting English (Lower) (10/2018)
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