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Area Manager Resume Example

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HP
AREA MANAGER
Professional Summary

Seeking an Operations or Management position within a growing company that utilizes competitive spirit and high energy in a diverse team to drive operational and sales goals effectively.

Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, record keeping and team leadership. Energetic individual equipped in fast-paced, constantly changing environments. Dedicated with talents in team development and talent recruiting. Always working to enhance revenue and boost customer satisfaction.

Skills
  • Team leadership and coaching
  • Loss prevention
  • Merchandising expertise
  • Relationship building and management
  • Customer Relations
  • Merchandising plan creation
  • Corporate visual standards
  • Brand alignment
  • Quality Assurance
  • Administrative Support
  • Inventory Management
  • Operations Management
Work History
08/2016 to 11/2020Area ManagerMSI INVENTORY | Jacksonville, FL
  • Provided inspiring leadership with in team of 10-20 associates.
  • Transformed under performing teams into productive, profitable teams.
  • Supported worker communication within management team.
  • Maintained staffing by performing interviews, training and development within team.
  • Identity and address problems or opportunities for company.
  • Built alliances and partnerships within customers management and corporate.
  • Made Important policy, planning, and strategy decisions.
  • Implement and review operational policies and procedures.
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Assessed financial statements and quarterly reports to evaluate area performance, develop targeted improvements and implement changes resulting in increased revenue.
  • Oversaw operations, including budget planning, strategy development, community outreach, forecasting and payroll.
  • Reduced turnover by enhancing training, motivation and engagement strategies with all employees.
  • Reviewed hourly production reports to help senior leadership make accurate operational plans and decisions.
  • Accomplished 97% customer satisfaction ratings via survey daily.
  • Improved process efficiency by implementing daily flow and correcting poor work habits.
  • Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
  • Capitalized on new sales and business opportunities when developing partnerships with other companies, successfully increasing sales volume within each quarter.
  • Oversaw routine maintenance and scheduled service to keep equipment functioning at peak levels.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Directed all business functions for locations in several states, including operational P&L financial duties, workforce planning, customer retention and customer service management.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Drove revenues and team morale by developing and deploying performance contests.
  • Conducted training sessions to educate employees on best practices and procedures to increase productivity.
  • Collaborated with technical and administrative teams to develop and implement successful corrective plans.
02/2017 to 07/2017Store Manager TrainerRENT-A-VISION | Jacksonville, FL
  • Responsible for leading diverse team to increase new accounts and sales while maintain acceptable income to debt ratio.
  • Created marketing and sales approaches to draw in new and existing customer base.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels by 10% monthly.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Rotated merchandise and displays to feature new products and promotions.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
07/2014 to 11/2015Senior Team Lead Assistant ManagerAgaci | Jacksonville, FL
  • Mentored 5 to 10 member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Led and developed management team of three.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Boosted sales rates 20% by checking for and locating requested items in inventory system.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Assisted customers by answering questions and fulfilling requests.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Initiated task schedule to sales associates based upon individual strengths and familiarity with customer service .
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Mentored 100% -member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
11/2001 to 02/2013Retail Assistant ManagerCHARLOTTE RUSSE | Jacksonville, FL
  • Managed small highly motivated team in customer based sales, inventory, and marketing in retail setting.
  • Creating fun and energetic environment for both customers and associates.
  • Planning and developing merchandising strategies.
  • Couched team during floor resets and maintaining company standards daily.
  • Creating and executing daily, weekly, and monthly sales plans.
  • Provided associate feedback and coaching, while mentoring low level supervisors and team leaders.
  • Hiring, training and developing new employees.
  • Resolving customer issues to ensure their overall satisfaction.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • DOR: Loss prevention.
    Monitoring external and internal actions.
    Performing and executing security checks and incident reports.
    Ensuring markdowns where executed in correct time and manner.
    Ensuring banking and cash procedures where followed daily.
    Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses. Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations. Worked closely with SM and RLPM to ensure all policy and procedures where followed daily.
Education
Some College (No Degree) | business managementKeiser University, Fort Lauderdale, FL
Accomplishments
  • 2005.
  • OCALA VOCATIONAL ACADEMYskin, and nail license.
  • EXPERIENCED PROFESSIONAL PHOTOGRAPHER I've owned a part time photography business for over 10 years.
  • Focusing mainly on portrait photography, providing services and art for clients and their homes.
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Resume Overview

Companies Worked For:

  • MSI INVENTORY
  • RENT-A-VISION
  • Agaci
  • CHARLOTTE RUSSE

School Attended

  • Keiser University

Job Titles Held:

  • Area Manager
  • Store Manager Trainer
  • Senior Team Lead Assistant Manager
  • Retail Assistant Manager

Degrees

  • Some College (No Degree) | business management

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