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area manager resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Dynamic Area Manager with 20+ years of experience cultivating business operations to reach peak performance.

Skills
  • Area management
  • Staff training
  • Schedule management
  • Employee scheduling
  • Budgeting skills
  • Team building and motivation
  • Employee development
  • Cross-functional team management
  • Customer retention
  • Recruiting and hiring
Experience
12/2018 to Current
Area Manager Marketsource Syracuse, NY,
  • Boosted revenues by delivering effective sales training, issue resolution techniques and staff mentoring on company's web-based collections system.
  • Managed $3M operation by coordinating all supervisory responsibilities, including forecasting, inventory control, community support, performance evaluations, payroll, budgeting, promotion planning and maintenance.
  • Conferred with HR staff to devise and implement corrective actions.
  • Aligned procedures and protocols with changing business demands.
  • Managed department resources to maximize efficiency and achieve production targets.
  • Boosted team morale and overall revenues by creating and implementing sales contests.
  • Streamlined operational efficiencies by successfully hiring top talent driving productivity.
  • Evaluated schedules, orders and forecasts to plan processes and meet timetables.
  • Revitalized underperforming teams and transformed profitability and productivity through targeted training.
  • Supervised business functions, employee staffing, customer retention and financial accountability for stores.
  • Implemented new processes and procedures tactfully and passionately.
07/2016 to 12/2018
Assistant Store Manager Lands' End Cherry Hill, NJ,

 Successfully spearheads comprehensive management responsibilities of the $2.5Million retail store in collaboration with the store manager.
 Directs all aspects for all employee shifts (24/7) and cross-functional teams consisting of cashiers, stockers, support managers and lead sales associates.
 Managed conflict resolution by making informed decisions using outlined guiding principles.
 Recruit, interview, onboard new staff and assist in training of employees and department managers.
 Execution of employee recognition program.
Strict compliance to management routine as defined by internal leadership

07/2014 to 08/2016
Assistant Store Manager Lands' End Cincinnati, OH,

• Successfully spearheads comprehensive management responsibilities for $10M annual sales in collaboration with the direct manager, while personally managing all aspects of operations, sales and service, merchandising, and more than 40 team members.
• Directs all aspects of the back office and cross-functional departments consisting of cashiers, stockers, support managers, inventory associates, and maintenance team members, as well as all financial procedures and audits for financial accountability.
• Assist employees and managers to resolve complex situations and/or out of policy operation problems by making informed decisions using outline core competencies and best practices.
• Motivate Client Service Representatives, department managers and general team members using coaching, positive reinforcement and principles of adult learning; hold regularly scheduled meetings with the respective groups as appropriate.
• Recruit, interview, onboard new staff and assist in training of employees and department managers.
• Manage the operational and fiscal activities of all departments to include: staffing levels, budgets, forecasting, P&L, flash reports and financial goals.
• Daily implementation of employee recognition program.
• Complete and assist with employee human resource paperwork.

Key Accomplishments
• Mentored, developed and promoted 3 Hourly Team Members to the Department Manager position.
• Mentored and developed 2 Department Managers who have achieved the Assistant Manager positions.
• Successfully managed and fully responsible for off-site pop-up store (Mall Location) in addition to home store location.
• Held Square Trade and Back of House District Captainships.

11/2008 to 05/2014
Operations Manager Live Nation Entertainment Inc Alpharetta, GA,

• Successfully spearheads comprehensive management responsibilities of the $100M retail store in collaboration with the store manager, while personally managing overnight operations, merchandising, and more than 100 team members.
• Directs all aspects for all employee shifts (24/7) and cross-functional teams consisting of cashiers, stockers, support managers, inventory associates, and maintenance team members.
• Managed conflict resolution by making informed decisions using outlined guiding principles.
• Recruit, interview, onboard new staff and assist in training of employees and department managers.
• Execution of employee recognition program.
• Strict compliance to management routine as defined by internal leadership.

Key Accomplishments
• Developed and promoted two Hourly Associates to the Support Manager position. Promoted an overnight cashier to the Dairy Department Manager role.
• Mentored associates who have achieved the Assistant Manager and Support positions.
• Recognized for excellence in customer service and associate relations.
• Played an integral role in improving store customer experience scores to the number one position in the market.

Education and Training
Expected in 05/1993 to to
High School Diploma:
Smoky Hill High School - Aurora, CO
GPA:

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Resume Overview

School Attended

  • Smoky Hill High School

Job Titles Held:

  • Area Manager
  • Assistant Store Manager
  • Assistant Store Manager
  • Operations Manager

Degrees

  • High School Diploma

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