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area manager resume example with 13 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Customer Service Management
  • Verbal and Written Communication
  • Policy Development and Enforcement
  • Focus and Follow-Through
  • Sales Tracking
  • Budget Control
  • Department Oversight
  • Employee Motivation
  • Performance Assessment
  • Team Leadership
  • Quality Assurance
  • Staff Scheduling
  • Goal Setting
Work History
12/2018 to Current
Area Manager Marketsource Tigard, OR,
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Oversaw budget planning, strategy development, community outreach for area.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Drove revenues and team morale by developing and deploying sales contests.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Transformed underperforming teams into productive, profitable teams.
  • Supervised 9 location managers and managed assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
06/2016 to 12/2018
Assistant Store Manager 7-Eleven, Inc. Pasadena, TX,

 Successfully spearheads comprehensive management responsibilities of the $2.5Million retail store in collaboration with the store manager.
 Directs all aspects for all employee shifts (24/7) and cross-functional teams consisting of cashiers, stockers, support managers and lead sales associates.
 Managed conflict resolution by making informed decisions using outlined guiding principles.
 Recruit, interview, onboard new staff and assist in training of employees and department managers.
 Execution of employee recognition program.
Strict compliance to management routine as defined by internal leadership

08/2014 to 07/2016
Assistant Store Manager of Operations 7-Eleven, Inc. Richmond, VA,

• Successfully spearheads comprehensive management responsibilities for $10M annual sales in collaboration with the direct manager, while personally managing all aspects of operations, sales and service, merchandising, and more than 40 team members.
• Directs all aspects of the back office and cross-functional departments consisting of cashiers, stockers, support managers, inventory associates, and maintenance team members, as well as all financial procedures and audits for financial accountability.
• Assist employees and managers to resolve complex situations and/or out of policy operation problems by making informed decisions using outline core competencies and best practices.
• Motivate Client Service Representatives, department managers and general team members using coaching, positive reinforcement and principles of adult learning; hold regularly scheduled meetings with the respective groups as appropriate.
• Recruit, interview, onboard new staff and assist in training of employees and department managers.
• Manage the operational and fiscal activities of all departments to include: staffing levels, budgets, forecasting, P&L, flash reports and financial goals.
• Daily implementation of employee recognition program.
• Complete and assist with employee human resource paperwork.

Key Accomplishments
• Mentored, developed and promoted 3 Hourly Team Members to the Department Manager position.
• Mentored and developed 2 Department Managers who have achieved the Assistant Manager positions.
• Successfully managed and fully responsible for off-site pop-up store (Mall Location) in addition to home store location.
• Held Square Trade and Back of House District Captainships.

11/2008 to 05/2014
Assistant Store Manager Walmart City, STATE,

• Successfully spearheads comprehensive management responsibilities of the $100M retail store in collaboration with the store manager, while personally managing overnight operations, merchandising, and more than 100 team members.
• Directs all aspects for all employee shifts (24/7) and cross-functional teams consisting of cashiers, stockers, support managers, inventory associates, and maintenance team members.
• Managed conflict resolution by making informed decisions using outlined guiding principles.
• Recruit, interview, onboard new staff and assist in training of employees and department managers.
• Execution of employee recognition program.
• Strict compliance to management routine as defined by internal leadership.

Key Accomplishments
• Developed and promoted two Hourly Associates to the Support Manager position. Promoted an overnight cashier to the Dairy Department Manager role.
• Mentored associates who have achieved the Assistant Manager and Support positions.
• Recognized for excellence in customer service and associate relations.
• Played an integral role in improving store customer experience scores to the number one position in the market.

Education
Expected in 05/1993 to to
High School Diploma:
Smoky Hill High School - Aurora, CO
GPA:

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Resume Overview

School Attended

  • Smoky Hill High School

Job Titles Held:

  • Area Manager
  • Assistant Store Manager
  • Assistant Store Manager of Operations
  • Assistant Store Manager

Degrees

  • High School Diploma

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