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Area Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Versatile and Collaborative Insurance/Financial Service Professional with 9+ years of experience in office management, team leadership and development. Recognized consistently for performance excellence, building strong customer rapport, owning accountability, establishing cross functional partnerships, and possessing strong communication skills during challenges that require critical decision-making.

Skills
  • Results Driven
  • Self Starter
  • Attentive Listener
  • Time Management
  • Multitasker
  • Controlling Costs
  • Quickbooks
  • Microsoft Office, Webex, and Zoom Proficient
Education
Stratford Career Institute , Expected in Distant Learning in Accounting : - GPA :
Mississippi Valley State University IttaBena, MS , Expected in Bachelor of Science : Biology - GPA :
Work History
DJS Enterprises LLC Dba Money Zone U.S.A. - Area Manager,
City, STATE, 08/2012 - Current
  • Accountable for area teams' operation, leadership, and growth of 6 branch locations with direct daily supervision of main branch.
  • Educate, expand, and mentor 5 office managers and two area floaters.
  • Ensure company policy and procedures, as well as, state and federal laws are being followed.
  • Display consistent operational excellence to always maintain stellar business prestige.
  • Partner with team to strengthen customer satisfaction, streamline procedures, and boost profitability.
  • Established creative sales and marketing strategies to assist team with achieving and exceeding sales goal.
  • Conduct biweekly meetings to review progress on sales goals and recognize individual achievements.
  • Manage portfolio of products: Pay Day, Unsecured, and Secured Title Loans; Property and Casualty Insurance; State and Federal Tax Preparations; Check Cashing, and Money Transfer Services.
  • Collect and examine customer information to establish lending worthiness.
  • Process loan applications, perform credit checks, and approve underwriting.
  • Prepare and amend state and federal tax returns.
  • Write and endorse insurance policies.
  • Process account payments via cash, debit/credit card, money order, cashier's check, or ACH.
  • Direct collection activities through various communications (i.e., phone, text, email, letters, and legal filing).
  • Perform comprehensive business review audits to ensure operational coherence.
  • Increased main branch lending revenue of $4233 by 271% within first three months of hire.
AAFA Of Mississippi Dba Check Advance - Office Manager,
City, STATE, 12/2009 - 08/2012
  • Analyzed daily operations and continued growth of business via P & L management and individual center goals.
  • Trained and coached team members on successful sales techniques, lending, and collection process.
  • Ensured all team members adhered to company's policy guidelines.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Processed loan applications, payments, and monitored collection activities.
  • Created marketing plans and developed effective business partner relationships to expand new customer growth.
  • Completed weekly audits to ensure operational consistency.
  • Attained approximately 15% reduction of bad debt within year one hired.
  • Remained in top 5% in revenue and growth, within district.
Independent Contractor - Licensed Massage Therapist,
City, STATE, 09/2005 - 12/2011
    • Worked independently and partnered with other skilled professionals to provide high quality, therapeutic massages to clients.
    • Developed treatment plans based on clients' medical history, needs, and rehabilitation goals.
    • Safeguarded treatment records, business finances, and inventory control via bookkeeping and accounting methods.
    • Delivered quality service while cultivating clients' satisfaction and loyalty.
    • Increased retention through referrals, promotional marketing, and massage membership leads.
RadioShack Corporation - Lead Sales Associate,
City, STATE, 10/2004 - 04/2008
    • Worked together in team of 7 on effective sales, service, and operational strategies to maximize team performance.
    • Provided exceptional customer service and support to all patrons while meeting daily sales goals.
    • Performed daily operational duties such as opening, closing, and shift change functions.
    • Completed financial transactions via Micros POS System.
    • Performed credit checks for customers requesting RadioShack credit accounts, wireless and/or dish network service.
    • Assisted teammates with internal audits, product demonstrations and display, merchandise ordering and transfers.
    • Assisted management with new employee training, overall team supervision, employee scheduling, timecard management, and payroll processing via Oracle Payroll System.
Affiliations
  • Mississippi Licensed Property and Casualty Insurance Producer
  • Mississippi Notary Public
  • IRS-Preparers Tax Identification Number (PTIN)
  • Tennessee Licensed Massage Therapist (Retired)
  • Gamma Sigma Sigma National Service Sorority Incorporated, Member

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Resume Overview

School Attended
  • Stratford Career Institute
  • Mississippi Valley State University
Job Titles Held:
  • Area Manager,
  • Office Manager,
  • Licensed Massage Therapist,
  • Lead Sales Associate,
Degrees
  • Distant Learning in Accounting
  • Bachelor of Science