Area Manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Adept at being a calm force for callers while gathering details police and other first responders need to help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field.
Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.
Skills
Basic life support knowledge
Police department procedures
Map reading abilities
Information documentation
Organized
Flexible schedule
Detail-oriented
Cash handling accuracy
Attentive listener
Community outreach expert
Patient-centered care
Client communication
Surgical assistance
Patient chart documentation
Quality assurance requirements
Experience
Area Manager, 06/1993 - Current Life Storage – Hixson, TN,
Analyzed Case Notes for production, quality and maintenance to detect errors and address the case service process.
Realigned procedures and daily protocols with changing business demands, as needed.
Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
Evaluated schedules, orders and needed funding for clients to meet timetables.
Audited locations statewide for QA in case service recording per RSA regulations.
Maintained comprehensive clinical records and documentation of activities performed.
Pursued best practice outcomes for persons with mental illness including continuing education, employment, independent housing and money management.
Assessed the effectiveness of treatment plans and made adjustments to achieve service plan goals.
Collaborated with clients and families to implement service plans while delivering detailed explanations of clinical options.
Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
Maintained strong knowledge of medications and medical terminology through continued education and seminars.
Managed various daily job tasks, including patient transportation and appointment scheduling.
Provided mental and emotional support to keep clients happy and healthy.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
911 Dispatcher, 08/1982 - 05/1993 City Of El Dorado – City, STATE,
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Assisted departments with special requests such as BOLOs.
Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Responded to emergency calls routed by the automatic distribution system.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Managed accurate and adequate cash stock and inventory balances.
Compiled daily and weekly monetary reports and records for Shift Manager.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Education and Training
Master of Science: Vocational Rehabilitation Counseling, Expected in 12/1993 - University of North Texas - Denton, TX GPA:
Bachelor of Arts: Psychology, Expected in 05/1979 - Hendrix College - Conway, AR GPA:
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