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Area Manager Resume Example

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AREA MANAGER
Summary

Adept at being a calm force for callers while gathering details police and other first responders need to help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field.

Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.

Skills
  • Basic life support knowledge
  • Police department procedures
  • Map reading abilities
  • Information documentation
  • Organized
  • Flexible schedule
  • Detail-oriented
  • Cash handling accuracy
  • Attentive listener
  • Community outreach expert
  • Patient-centered care
  • Client communication
  • Surgical assistance
  • Patient chart documentation
  • Quality assurance requirements
Experience
Area Manager06/1993 to CurrentCompany NameCity, State
  • Analyzed Case Notes for production, quality and maintenance to detect errors and address the case service process.
  • Realigned procedures and daily protocols with changing business demands, as needed.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Evaluated schedules, orders and needed funding for clients to meet timetables.
  • Audited locations statewide for QA in case service recording per RSA regulations.
  • Report trends (decifits)to improve underperforming areas.
  • Implemented training initiatives to coach staff on best practices and protocol for enhanced productivity.
  • Supervised 7 employees to ensure optimal productivity for south and southwest region of the state.
  • Promoted positive customer service experiences by promptly resolving conflicts.
  • Conferred with technical and administrative staff to devise and implement corrective actions.
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced productivity.
  • Built lasting relationships with customers to expand client base. This had been developed over the years.
  • Implemented new processes and procedures tactfully and passionately.
  • Bolstered efficacy of processes through installation of new system and identification and remediation of redundant work practices.
  • Part of QA Team.
  • Case Review Tool has been purchsed for the purpose of Case Review.
  • Rehab Teacher for Older Blind Program, worked 10 counties.
  • Attended Helen Keller School at Sands Point, NY.
  • Consulted with out source for this program OIB.
  • Completed Annual Report for the OIB Program.
Habilitation Training Specialist05/1983 to 05/1993Company NameCity, State
  • Maintained comprehensive clinical records and documentation of activities performed.
  • Pursued best practice outcomes for persons with mental illness including continuing education, employment, independent housing and money management.
  • Assessed the effectiveness of treatment plans and made adjustments to achieve service plan goals.
  • Collaborated with clients and families to implement service plans while delivering detailed explanations of clinical options.
  • Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
  • Maintained strong knowledge of medications and medical terminology through continued education and seminars.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
  • Provided mental and emotional support to keep clients happy and healthy.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
911 Dispatcher08/1982 to 05/1993Company NameCity, State
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests such as BOLOs.
  • Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Responded to emergency calls routed by the automatic distribution system.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Managed accurate and adequate cash stock and inventory balances.
  • Compiled daily and weekly monetary reports and records for Shift Manager.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
Education and Training
Master of Science: Vocational Rehabilitation Counseling12/1993University of North TexasCity, State
Bachelor of Arts: Psychology05/1979Hendrix CollegeCity, State
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Resume Overview

School Attended

  • University of North Texas
  • Hendrix College

Job Titles Held:

  • Area Manager
  • Habilitation Training Specialist
  • 911 Dispatcher

Degrees

  • Master of Science : Vocational Rehabilitation Counseling 12/1993
    Bachelor of Arts : Psychology 05/1979

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