Area Manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Flexible Area Manager seeking a position with a top-tier boutique hotel. Fast learning, enthusiastic and eager to be part of a customer service-oriented team.
Skills
Payroll management
Event planning and coordination
Service-oriented
Front desk experience
Courteous
Exel and Powerpoint knowledge
Guest satisfaction specialist
Natural leader
Hospitality background
Hotel operations and management
Efficient
Quality assurance
Skilled negotiator
Work History
Area Manager , 10/2010 - Current Marketsource – Rockwall, TX,
Responsible for assignment/termination, accountability of permanent/transit occupants and collection and deposits of service charges.
Determines status and eligibility, availability of quarters, assignment, type of cleaning, and appropriate service changes.
Endorses orders and advises personnel on the proper procedures to follow in order to live off Base and receive Basic Allowance for Housing (BAH) without dependents.
Coordinates Temporary Active Duty (TAD) reservations, maintains waiting lists, occupancy records, charge cards and room cleaning records.
Keeps supervisors informed on special billeting requirements, problems and trends.
Responsible for operating a sophisticated windows base computer with an EPITOME Hotel/Motel property management system.
Responsible for accurate time-keeping and input of 14 personnel utilizing the SLDCADA (Standard Labor Data Collection and Distribution Application) program.
Responsible for conducting and documenting inspections of public areas, grounds and occupied and vacant quarters to evaluate cleanliness, maintenance, furnishings and conservation of utilities Provide data for use in preparation of budgets, planning and operations, i.e.
Supplies, furnishing, linen and custodial services.
Schedule Fire and safety Inspections in occupant and vacant transient/permanent rooms.
Acts as a guest liaison to resolve conflicts that arise ensuring customer satisfaction as a top priority.
Responsible for accurate time keeping and input of 65 personnel using the People Soft payroll application.
Laundry Facilities Assistant , 09/2005 - 08/2009 Federal Civil Service – City, STATE,
Scheduled appointments, determine date, location and amount of time to perform the service with an average cost savings of 10%.
Increased efficiency with fast, accurate production, and maintainace of accurate logs for an inspection rating of 97%.
Answered and directed phone calls and visitors to appropriate staff.
Responsible for ordering and distribution and accountability of all products and supplies.
Scheduled and facilitated the DRMO of hazardous materials through the ETIDS system.
Sorted, delivered and maintained logs for all incoming and outgoing mail and correspondence.
Logistics/Embarkation, 06/1982 - 06/2002 United States Marine Corps – City, STATE,
Logistics/Combat Service Support Chief (This is a federal job Managed and accounted for a $4.16 million budget with an average cost savings of 18% yearly.
Prepared, screened and corrected written correspondence, technical reports, organization proposals and justifications that were received by various outside organizations and commanders.
Trained and supervised in the various computer operations in support of office operations, such as producing reports, maintaining databases, spreadsheets, office/projects calendars, courier/mail correspondence.
Set goals, polices and deadlines, resolved, problems, handled personnel issues and training requirements of all workers.
Established and maintained liaison between supporting agencies and subordinate commands.
Scheduled and facilitated the DRMO of furniture, tactical equipment, office equipment and supplies, electronic equipment and hazardous materials through the ETIDS system.
Use MCPIDS to order pubs to ensure they are current and correctly posted and obsolete pubs are rescinded in a timely manner.
Track, maintain and order offices supplies as requested.
Receive routine calls and and visitors and forward to appropriate staff members.
Control, process and deliver mail by organization, unit or individual.
Process and screened and maintained records for a variety of types of mail for outgoing or further routing.
Transmitted, received and acknowledged electronic mail.
Able to plan and carry out the daily routine independently with very minimal reference to supervisor.
Facilitates all outside and Public Affairs matters for the command and ensured appropriate notice was submitted electronically to commander on a daily basis.
Planned, organized and prioritized work to meet deadlines.
Effective in written and oral communication.
Education
High School Diploma: , Expected in did not - Coastal Carolina Community College - Jacksonville, NC GPA:
Fundamentals of Accounting Certified : Accounting , Expected in 04/2009 - Some College - , GPA:
Technical or Occupational Certificate : , Expected in 05/2006 - Coastal Carolina Community College - Jacksonville , NC GPA:
Microsoft Office Applications : , Expected in - Coastal Carolina Community College - Jacksonville, NC GPA:
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