Area Manager Resume Example

• Supervises business functions, employee staffing, and financial accountability for the site
• Facilitates training and mentoring of new employees to maximize team performance and achieve daily performance objectives
• Analyzes and assesses market shifts to maximize opportunities and establish possible leads
• Responsible for hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
• Plans, organizes, staffs, directs and controls the day-to-day operations of the station or hub
• Responsible for managing and assigning employees (primarily Operations Managers) to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers
• Determines the work areas strategic goals and ensures quality, service, cost and productivity goals are achieved
• Plans the work area strategy based on projected volume, head count, and other special circumstances and factors
• Oversees daily visual inspections of loads to ensure proper quality for customers and/or vendors
• Directs and guides Operations Managers to ensure common understanding of operational updates and daily goals for the work area
• Ensures compliance with all FXG policies/procedures and applicable governmental regulations
• Participates in the development of and responsible for administering company safety strategies and programs
• Implementing process changes that improve rehandle percentage of 20% to 8%

• Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives
• Inspected production areas to identify and correct unsafe or unauthorized practices
• Conferred with subordinate managers each day to assess needs and optimize activities
• Responsible for hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
• Oversaw the planning and organization of staffs, directed and controlled specific day-to-day operations within the station or hub
• Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)
• Analyzed operational performance through direct observation, interpretation of reports and collaboration with others
• Determined opportunities for improvement of key metrics and executes action plans to achieve results
• Lead daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals
• Oversaw the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
• Owned development of and responsible for administering company safety strategies and programs
• Investigated, resolved and/or escalated customer service issues, as appropriate
• Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, and dock safety

• Responsible for recruitment, hiring, performance reviews, incentives, and training and development of business professionals who handled day-to-day operational tasks and customer fulfillment requests
• Conducted monthly quality and compliance audits and provided coaching/feedback in deficient areas
• Responsible for organizing corporate luncheons, dinners, conferences, and special events
• Planned daily operational strategies, delivery routing, team workflow, and customer fulfillment initiatives
• Reviewed and analyzed automated reports for trends and recommend corrective actions
• Developed process initiatives, the subsequent execution, and monitored results to ensure KPIs were exceeded
• Managed, monitored, and measured performance queues and processes
• Assisted with forecasting and staff planning to ensure adequate service levels were met
• Reviewed bills and compiled data into spreadsheets for analysis
  Achieved 86% success in automation of daily data reports, saving cost of 1.6 FTE
• Responsible for creating month-end presentations of performance results and presenting them to Management
• Compiled and analyzed sales figures to determine best approaches to improve sales as well as performance

• Lead communications with management and/or central control to coordinate trailer movements in the yard
• Documented trailer moves using the Yard Management System or switcher cards
• Performed pre- and post-trip inspections on switcher equipment
• Demonstrated effective yard switching safety processes and procedures
• Loaded and unloaded packages onto or from delivery vehicles, trailers, conveyor system carts and load gratings
• Lifted, carried, pushed and pulled packages on a continuous and repetitive basis for approximate shifts of two to four hours
• Responsible for determining the appropriate conveyor system by scanning packages, reading labels and charts, verifying numbers and memorizing information and sorts packages accordingly