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Area Manager Resume Example

Resume Score: 80%

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AREA MANAGER
Summary

Highly effective management professional, emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with proven successes in developing and leading diverse teams to achieve outstanding results.

Skills
  • Operation Management
  • Production monitoring
  • Quality control
  • Shipment preparation
  • Business development
  • Timeline management
  • Operational support
  • Staff training
  • Recruitment
  • Change Management
  • Payroll Administration
  • Variance & Risk Analysis
Experience
UNFILancaster, TXWarehouse Supervisor03/2020 to Current
  • Responsible for hiring, terminations, coaching, training, recognition and rewards, performance evaluations, and staff productivity
  • Implemented organizational processes to ensure more cohesive operation and better quality service
  • Increased productivity through cross-training and thorough training of both current employees and new hires
  • Participated in meetings with upper management to roll out initiatives and procedures that met benchmarks for production, quality, and safety
  • Responsible for Supervising the shipping/receiving of all inbound/outbound products from the warehouse
  • Responsible for evaluating work performance of personnel in regards to promotions, absenteeism, and disciplinary actions
  • Owns the process for evaluating performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations
  • Responsible for building and delivering productivity plans by reviewing work forecasts and determining productivity requirements
  • Determine opportunities for improvement of key metrics and executes action plans to achieve results
  • Assists in refining procedures, defining best practices, and correcting reported audit issues
FedEx GroundHutchins, TXArea Manager03/2018 to 10/2019
  • Supervises business functions, employee staffing, and financial accountability for the site
  • Facilitates training and mentoring of new employees to maximize team performance and achieve daily performance objectives
  • Analyzes and assesses market shifts to maximize opportunities and establish possible leads
  • Responsible for hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
  • Plans, organizes, staffs, directs and controls the day-to-day operations of the station or hub
  • Responsible for managing and assigning employees (primarily Operations Managers) to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers
  • Determines the work areas strategic goals and ensures quality, service, cost and productivity goals are achieved
  • Plans the work area strategy based on projected volume, head count, and other special circumstances and factors
  • Oversees daily visual inspections of loads to ensure proper quality for customers and/or vendors
  • Directs and guides Operations Managers to ensure common understanding of operational updates and daily goals for the work area
  • Ensures compliance with all FXG policies/procedures and applicable governmental regulations
  • Participates in the development of and responsible for administering company safety strategies and programs
  • Implementing process changes that improve rehandle percentage of 20% to 8%
FedEx GroundHutchins, TXOperations Manager08/2014 to 03/2018
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives
  • Inspected production areas to identify and correct unsafe or unauthorized practices
  • Conferred with subordinate managers each day to assess needs and optimize activities
  • Responsible for hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
  • Oversaw the planning and organization of staffs, directed and controlled specific day-to-day operations within the station or hub
  • Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)
  • Analyzed operational performance through direct observation, interpretation of reports and collaboration with others
  • Determined opportunities for improvement of key metrics and executes action plans to achieve results
  • Lead daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals
  • Oversaw the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
  • Owned development of and responsible for administering company safety strategies and programs
  • Investigated, resolved and/or escalated customer service issues, as appropriate
  • Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, and dock safety
Cricket WirelessRed Oak, TXTeam Lead02/2016 to 11/2017
  • Responsible for recruitment, hiring, performance reviews, incentives, and training and development of business professionals who handled day-to-day operational tasks and customer fulfillment requests
  • Conducted monthly quality and compliance audits and provided coaching/feedback in deficient areas
  • Responsible for organizing corporate luncheons, dinners, conferences, and special events
  • Planned daily operational strategies, delivery routing, team workflow, and customer fulfillment initiatives
  • Reviewed and analyzed automated reports for trends and recommend corrective actions
  • Developed process initiatives, the subsequent execution, and monitored results to ensure KPIs were exceeded
  • Managed, monitored, and measured performance queues and processes
  • Assisted with forecasting and staff planning to ensure adequate service levels were met
  • Reviewed bills and compiled data into spreadsheets for analysis
    Achieved 86% success in automation of daily data reports, saving cost of 1.6 FTE
  • Responsible for creating month-end presentations of performance results and presenting them to Management
  • Compiled and analyzed sales figures to determine best approaches to improve sales as well as performance
FedEx GroundHutchins, TXPackage Handler11/2013 to 11/2014

• Lead communications with management and/or central control to coordinate trailer movements in the yard
• Documented trailer moves using the Yard Management System or switcher cards
• Performed pre- and post-trip inspections on switcher equipment
• Demonstrated effective yard switching safety processes and procedures
• Loaded and unloaded packages onto or from delivery vehicles, trailers, conveyor system carts and load gratings
• Lifted, carried, pushed and pulled packages on a continuous and repetitive basis for approximate shifts of two to four hours
• Responsible for determining the appropriate conveyor system by scanning packages, reading labels and charts, verifying numbers and memorizing information and sorts packages accordingly

Education and Training
High School Diploma06/2009Justin F Kimball High School, Dallas, TX
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • UNFI
  • FedEx Ground
  • Cricket Wireless

School Attended

  • Justin F Kimball High School

Job Titles Held:

  • Warehouse Supervisor
  • Area Manager
  • Operations Manager
  • Team Lead
  • Package Handler

Degrees

  • High School Diploma 06/2009

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