Area Manager Resume Example Gottschalks

AREA MANAGER

Summary

Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting. Adept at problem solving, customer service and hiring and training hardworking, quality staff.

Highlights

Retail inventory management
Store operations
Outstanding communication skills
Exceptional leader

Conflict resolution skills
Team-oriented
Reliable
Flexible schedule
Fashion and design background

Experience

September 1997

to

July 2009

Gottschalks Chico, Ca. Area Manager

Operated a cash register for cash, check and credit card transactions with [100]% accuracy.Stocked and replenished merchandise according to store merchandising layouts.Cleaned and organized the store, including the checkout desk and displays.Alerted customers to upcoming sales events and promotions.Identified potential shoplifters and alerted management.Trained 5 new sales associates each quarter.Completed all point of sale opening and closing procedures, including counting the contents of the cash register.Handled all customer relations issues in a gracious manner and in accordance with company policies.Welcomed customers into the store and helped them locate items.Educated customers about the brand to incite excitement about the company's mission and values.Shared best practices for sales and customer service with other team members to help improve the store's efficiency.Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.Verified that all customers received receipts for their purchases.Followed merchandising guidelines to present visually appealing displays.
Mentored new sales associates to contribute to the store's positive culture.
Fostered a positive work environment by consistently treating all employees and customers with respect and.
consideration.Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.Communicated clear expectations and goals to each team member.Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.Worked with the management team to implement the proper division of responsibilities.Actively pursued personal learning and development opportunities.Strategically scheduled team members to maintain optimal staffing levels at all times.Supervised and directed all merchandise and shipment processing.Answered customer telephone calls promptly and in an appropriate manner.Determined customer needs by asking relevant questions and listening actively to the responses.Maintained established merchandising standards, including window, sales floor and promotional displays.Preserved a perfect attendance record for 12 months.

August 1991

to

September 1997

Clothestime Chico, Ca. Store Manager

Operated a cash register for cash, check and credit card transactions with 100% accuracy.Stocked and replenished merchandise according to store merchandising layouts.Priced merchandise, stocked shelves and took inventory of supplies.Cleaned and organized the store, including the checkout desk and displays.Alerted customers to upcoming sales events and promotions.Trained 3 new sales associates each quarter.Completed all point of sale opening and closing procedures, including counting the contents of the cash register.Handled all customer relations issues in a gracious manner and in accordance with company policies.Welcomed customers into the store and helped them locate items.Educated customers about the brand to incite excitement about the company's mission and values.Followed up with over 3 customers each week to verify that they were satisfied with purchases.Shared best practices for sales and customer service with other team members to help improve the store's efficiency.Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.Verified that all customers received receipts for their purchases.Followed merchandising guidelines to present visually appealing displays.
Mentored new sales associates to contribute to the store's positive culture.
Fostered a positive work environment by consistently treating all employees and customers with respect and.
consideration.Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.Communicated clear expectations and goals to each team member.Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.Worked with the management team to implement the proper division of responsibilities.Actively pursued personal learning and development opportunities.Strategically scheduled team members to maintain optimal staffing levels at all times.Supervised and directed all merchandise and shipment processing.Answered customer telephone calls promptly and in an appropriate manner.Determined customer needs by asking relevant questions and listening actively to the responses.Maintained established merchandising standards, including window, sales floor and promotional displays.Preserved a perfect attendance record for 12 months.

Education

1984

Butte College Oroville, Ca. No Degree: Fashion Merchandising Fashion Merchandising

1982

Willows High School Willows, Ca High School Diploma: Gen. Ed.

Skills

cash register, closing, credit, customer relations, customer satisfaction, customer service, inventory, listening, merchandising, window, policies, POS, sales, staffing, store merchandising, team player, telephone

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Area Manager Resume Example

Resume Score: 85%