Area Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 10 years of management performance.

  • Possess excellent communication, researching, analytical, and report-writing skills along with capability to coordinate and work with cross-functional teams.
  • Key Strengths: Technically proficient in Blackboard, Simplicity, Quick Books, Matlab, MS Word, MS Excel, MS PowerPoint, MS Outlook, Sheets, Slides, Drive, Docs, and Mail. Multilingual in English, Tumbuka, Ichibemba, and Nyanga.
  • Controlling costs
  • Area management
  • Order management
  • Relationship building and management
  • Business Development and Planning
  • Product and Service Sales
  • Goals and Performance
  • Operations
  • Business development and planning
Work History
AREA MANAGER, 07/2019 to Current
Northwest Landscape Services Lacey, WA,
  • Accountable for managing hourly associate’s daily performance and consistently delegating responsibilities to supervisors and associates.
  • Hold associates accountable and shares responsibility while enforcing objectives and timelines as set by Manager Operations and Senior Operations team.
  • Worked with Senior Leadership team to utilize staff plan tool daily, select and train competent staff, and to provide performance coaching to develop job knowledge, skills, and abilities.
  • Helped organizes area/s of responsibility to accomplish goals/objectives through well-designed, efficient work flows.
  • Enforced execution of Standard Operating Procedures, safety requirements and housekeeping standards.
  • Responsible for supporting Continuous Improvement (CI) culture and provided consistent feedback to leads and associates.
  • Reviews data from reports/audits and leads their area/s to achieve desired results.
  • Perform staff planning analysis and coordinate appropriate scheduling and staffing for area/s on daily basis to meet payroll and Cost Per Unit (CPU) targets.
  • Understands CPU, UPH, productivity and financial performance metrics that are required in their area/s.
  • Champions implementation of policies, procedures and training initiatives in area/s of responsibility.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Supervised 150 associates and managed assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
  • Dedicated to expanding client bases by building lasting relationships.
  • Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
  • Collaborated with technical and administrative teams to develop and implement successful corrective plans.
  • Reduced turnover 15% by enhancing training, motivation and engagement strategies with all employees.
  • Increased profits through effective sales training, troubleshooting P&L areas and training new managers on web-based collecting system and key sales tactics.
  • Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Trained in exceptional candidates to boost team productivity and operational efficiency.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
  • Wrote daily production reports to help senior leadership make accurate operational plans and decisions.
Administrative Assistant, 01/2016 to Current
Sewell Corporation Mckinney, TX,
  • Attain customer satisfaction and retention by delivering exceptional customer services and resolving all customer complaints on time.
  • Assure seamless flow of work by developing good working relations with outside contractors.
  • Deliver assistance in managing new patient appointments and cancellations as well as follow-up visits by maintaining proper schedules.
  • Lead co-ordination between various departments of Stony Brook University to ensure on time completion of work.
  • Created Word database for forms, letters, and documents, resulting in decreased production time by 15%.
  • Instituted systems and procedures for general accounting and human resource functions to increase consistency and minimize mistakes.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
Sales Counselor, 01/2013 to 01/2016
Ashton Woods Alpharetta, GA,
  • Provided information related to electronics and household goods to potential customers for increasing sales of products.
  • Supported customers as well as enhanced knowledge through updated knowledge of products technical nuances and promotions.
  • Increased revenue opportunities on every sale by selling additional warranties and accessories.
  • Improved referrals by 20% over time period of three years through relationship development with potential and existing customers.
  • Exceeded Margin Target and Profit goals three years continuous as well as individual sales target of more than $1M per year.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Branch Manager, 01/2012 to 01/2013
Cathay General Bancorp San Gabriel, CA,
  • Delivered assistance to sales associate team in understanding and executing daily routine activities within store.
  • Led and mentored team of sales team to accomplish all sales targets and increase profit.
  • Retained existing customers and acquired new customers by developing and implementing effective sales strategies.
  • Conducted interviews and selected qualified professionals for sales teams to enhance productivity and revenue.
  • Managed and supervised staff compliment of 20 people including Assistant Manager.
  • Increased sales and profit by managing all aspects of P&L by 30%.
  • Reduced shrinkage from 10% to acceptable 4% while enhancing customer satisfaction and store traffic to generate more sales volume.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Assessed expansion plans and present costs to forecast trends and recommend changes.
  • Assessed expansion plans and presented costs to forecast trends and recommend changes
  • Assessed employee performance and developed improvement plans
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations
  • Maintained friendly and professional customer interactions
BS: Engineering Chemistry, Expected in 2019
Associate: Chemistry, Expected in 2016
Associate of Business Administration: , Expected in 2009
Playing soccer

I love playing soccer on the weekends with family and friends.

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Resume Overview

School Attended
Job Titles Held:
  • Administrative Assistant
  • Sales Counselor
  • Branch Manager
  • BS
  • Associate
  • Associate of Business Administration