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Area Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Efficient Field Consultant with experience overseeing 14 C-Stores and 8 LTC Restaurant operations to meet challenging targets and schedules while maintaining budgets and promoting employee performance. Motivational leader with good problem-solving and group management abilities. Successful at keeping employees on-task and achieving quality objectives.

Skills
  • Commercial acumen
  • Area management
  • Business development
  • Resource Allocation
  • Staff training
  • Sanitation
  • Portioning understanding
  • Training
  • Supervision
  • Fluent in Spanish
  • Project planning
  • Relationship building
  • People skills
  • Analytical
  • Portion control
  • Dale Carnegie training
Experience
05/2017 to Current
Area Manager Planet Fitness Inc. Lawrenceburg, IN,
  • Developed and administered budgets covering inventory, labor hours and overhead expenses.
  • Supervised business functions, employee staffing, customer retention and financial accountability for all stores.
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
  • Boosted revenues by delivering effective sales training, issue resolution techniques and staff mentoring on company's web-based collections system.
  • Maximized sales by effectively rolling out new incentive programs across regional stores.
  • Evaluated schedules, orders and forecasts to plan operational processes and meet timetables.
  • Implemented new processes and procedures tactfully and passionately.
  • Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
  • Boosted team morale and overall revenues by creating and implementing sales contests.
  • Revitalized underperforming teams and transformed profitability and productivity through targeted training.
  • Supervised 14 store leaders, ensuring optimal productivity.
  • Boosted team morale and overall revenue by creating sales contests.
  • Promoted positive customer service experiences by promptly resolving conflicts.
  • Inspected production, quality control and maintenance reports to detect and address production problems.
  • Aligned procedures and protocols with changing business demands.
  • Observed department resources to manage use, maximize efficiency and achieve production targets.
  • Streamlined operational efficiencies by successfully hiring top talent driving productivity.
  • Completed reports outlining meal numbers, service efficiency and various contributing costs.
  • Established and managed effective controls for labor and inventory costs.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Assessed employee schedules for effectiveness and approved all timesheets.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Prepared and led food service training programs to teach staff various tasks.
  • Adhered to all company food, safety, quality and sanitation policies.
  • Obtained highest rating from county and city health department year over year.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Performed restaurant LTC walk-throughs to gauge timeliness and excellent service quality.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
08/2012 to 05/2017
Operation Excellence Planet Fitness Inc. Leander, TX,
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Identified shared data elements and relationships between data elements and processes, people and systems.
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Aligned operational boundaries between processes and production demands.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Implemented process improvements after noticing several underperforming areas within organization.
  • Observed employee performance and provided valuable feedback using online performance evaluation software.
  • Inspected equipment and work stations to comply with established standards and regulations.
  • Trained employees in proper operational procedures and shared company policies and regulations.
  • Created new process with Store leader that resulted in increasing productivity and customer satisfaction.
06/2010 to 08/2012
Area Manager Lululemon Athletica Inc Lahaina, HI,
  • Developed and administered budgets covering inventory, labor hours and overhead expenses.
  • Supervised business functions, employee staffing, customer retention and financial accountability for all stores.
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
  • Boosted revenues by delivering effective sales training, issue resolution techniques and staff mentoring on company's web-based collections system.
  • Maximized sales by effectively rolling out new incentive programs across regional stores.
  • Evaluated schedules, orders and forecasts to plan operational processes and meet timetables.
  • Implemented new processes and procedures tactfully and passionately.
  • Consistently achieved 40% sales increase over forecast.
  • Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
  • Revitalized underperforming teams and transformed profitability and productivity through targeted training.
  • Supervised 10 store managers, ensuring optimal productivity.
  • Inspected production, quality control and maintenance reports to detect and address production problems.
  • Aligned procedures and protocols with changing business demands.
  • Observed department resources to manage use, maximize efficiency and achieve production targets.
  • Established and managed effective controls for labor and inventory costs.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Assessed employee schedules for effectiveness and approved all timesheets.
  • Adhered to all company food, safety, quality and sanitation policies.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Obtained highest rating from county and city health department year over year.
  • Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
  • Performed restaurant LTC walk-throughs to gauge timeliness and excellent service quality.
02/2003 to 06/2010
Store Manager Stripes City, STATE,
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Established and managed effective controls for labor and inventory costs.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Prepared and led food service training programs to teach staff various tasks.
  • Adhered to all company food, safety, quality and sanitation policies.
  • Obtained highest rating from county and city health department year over year.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Performed restaurant LTC walk-throughs to gauge timeliness and excellent service quality.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Education and Training
Expected in 05/1996
GED:
Hanna High School - Brownsville, TX,
GPA:

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Resume Overview

School Attended
  • Hanna High School
Job Titles Held:
  • Area Manager
  • Operation Excellence
  • Area Manager
  • Store Manager
Degrees
  • GED

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