Area Manager resume example with 18+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Efficient Field Consultant with experience overseeing 14 C-Stores and 8 LTC Restaurant operations to meet challenging targets and schedules while maintaining budgets and promoting employee performance. Motivational leader with good problem-solving and group management abilities. Successful at keeping employees on-task and achieving quality objectives.
Skills
Commercial acumen
Area management
Business development
Resource Allocation
Staff training
Sanitation
Portioning understanding
Training
Supervision
Fluent in Spanish
Project planning
Relationship building
People skills
Analytical
Portion control
Dale Carnegie training
Experience
05/2017 to CurrentArea ManagerPlanet Fitness Inc. | Lawrenceburg, IN,
Developed and administered budgets covering inventory, labor hours and overhead expenses.
Supervised business functions, employee staffing, customer retention and financial accountability for all stores.
Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
Boosted revenues by delivering effective sales training, issue resolution techniques and staff mentoring on company's web-based collections system.
Maximized sales by effectively rolling out new incentive programs across regional stores.
Evaluated schedules, orders and forecasts to plan operational processes and meet timetables.
Implemented new processes and procedures tactfully and passionately.
Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
Boosted team morale and overall revenues by creating and implementing sales contests.
Revitalized underperforming teams and transformed profitability and productivity through targeted training.
Supervised 14 store leaders, ensuring optimal productivity.
Boosted team morale and overall revenue by creating sales contests.
Promoted positive customer service experiences by promptly resolving conflicts.
Inspected production, quality control and maintenance reports to detect and address production problems.
Aligned procedures and protocols with changing business demands.
Observed department resources to manage use, maximize efficiency and achieve production targets.
Streamlined operational efficiencies by successfully hiring top talent driving productivity.
Completed reports outlining meal numbers, service efficiency and various contributing costs.
Established and managed effective controls for labor and inventory costs.
Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
Assessed employee schedules for effectiveness and approved all timesheets.
Priced and ordered food products, kitchen equipment and food service supplies.
Prepared and led food service training programs to teach staff various tasks.
Adhered to all company food, safety, quality and sanitation policies.
Obtained highest rating from county and city health department year over year.
Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
Performed restaurant LTC walk-throughs to gauge timeliness and excellent service quality.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
08/2012 to 05/2017Operation Excellence Planet Fitness Inc. | Leander, TX,
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Identified shared data elements and relationships between data elements and processes, people and systems.
Established organizational vision and developed strategies to achieve sales and customer service goals.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Aligned operational boundaries between processes and production demands.
Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Inspected production areas to identify and correct unsafe or unauthorized practices.
Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
Assisted in refining procedures, defining best practices and correcting reported audit issues.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Delivered positive customer experiences by implementing effective quality assurance practices.
Implemented process improvements after noticing several underperforming areas within organization.
Observed employee performance and provided valuable feedback using online performance evaluation software.
Inspected equipment and work stations to comply with established standards and regulations.
Trained employees in proper operational procedures and shared company policies and regulations.
Created new process with Store leader that resulted in increasing productivity and customer satisfaction.
06/2010 to 08/2012Area ManagerLululemon Athletica Inc | Lahaina, HI,
Developed and administered budgets covering inventory, labor hours and overhead expenses.
Supervised business functions, employee staffing, customer retention and financial accountability for all stores.
Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
Boosted revenues by delivering effective sales training, issue resolution techniques and staff mentoring on company's web-based collections system.
Maximized sales by effectively rolling out new incentive programs across regional stores.
Evaluated schedules, orders and forecasts to plan operational processes and meet timetables.
Implemented new processes and procedures tactfully and passionately.
Consistently achieved 40% sales increase over forecast.
Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
Revitalized underperforming teams and transformed profitability and productivity through targeted training.
Supervised 10 store managers, ensuring optimal productivity.
Inspected production, quality control and maintenance reports to detect and address production problems.
Aligned procedures and protocols with changing business demands.
Observed department resources to manage use, maximize efficiency and achieve production targets.
Established and managed effective controls for labor and inventory costs.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Priced and ordered food products, kitchen equipment and food service supplies.
Assessed employee schedules for effectiveness and approved all timesheets.
Adhered to all company food, safety, quality and sanitation policies.
Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
Obtained highest rating from county and city health department year over year.
Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
Performed restaurant LTC walk-throughs to gauge timeliness and excellent service quality.
02/2003 to 06/2010Store ManagerStripes | City, STATE,
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Resolved customer problems by investigating issues, answering questions and building rapport.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Assessed, optimized and elevated operations to target current and expected demands.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Strengthened work flow productivity by hiring, managing and developing top talent.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Managed inventory tracking and physical inventory counts to minimize loss.
Established and managed effective controls for labor and inventory costs.
Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
Priced and ordered food products, kitchen equipment and food service supplies.
Prepared and led food service training programs to teach staff various tasks.
Adhered to all company food, safety, quality and sanitation policies.
Obtained highest rating from county and city health department year over year.
Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
Performed restaurant LTC walk-throughs to gauge timeliness and excellent service quality.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Education and Training
Expected in 05/1996GED | Hanna High School , Brownsville, TX, GPA:
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