Area Manager resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Resourceful area manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

  • Relationship building and management
  • Area management
  • Product and Service Sales
  • Goals and Performance
  • Budgeting
  • Scheduling
  • Sales
  • Sales Goals
  • Staff Management
  • Employee Training
  • Quality Management
  • Excellent interpersonal skills
  • Coaching and mentoring
  • Staff training/development
  • Problem resolution
  • Process improvement
  • Team management
  • Operational improvement
  • Relationship development
Work History
08/2015 to Current Area Manager Qvc, Inc. | Elizabeth City, NC,
  • Responsible for the day to day operations of a health club - maintaining equipment, interior building, and amenities in the club.
  • Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Support for all managers in 24 locations.
  • Hire, develop, and support new assistant managers to become operation managers.
  • Hire, coach and train new managers all 24 location.
  • Hire and train all employees for the facility, including front desk, janitorial, and kids club employees.
  • Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
  • Manage office and janitorial supplies, facility budget, and create employee schedules.
  • Seek leads through a database to collect on past due member accounts as well as manage and process memberships paid in full.
  • Oversee sales/personal training teams to ensure the integrity of all memberships sold.
  • Manage accounts of thousands of members while performing demographic or billing changes, freezes, and cancellations.
  • Assessed financial statements and reports to evaluate performance, develop targeted improvements and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Conducted one-on-one training sessions to educate employees on best practices and procedures to increase profitability.
04/2013 to 08/2015 Loss Prevention Security Officer Allied Universal Security | Sacramento, CA,
  • Authorize entrance/departure of employees, visitors and other persons to guard against theft and maintain security of premises.
  • Identified company resources, determined client risk factors and promoted solutions to establish solid client base.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
  • Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
  • Established solid client base by identifying company resources, determining client risk factors and promoting solutions that alleviated risk potential.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
03/2008 to 03/2013 Service Manager Jx Enterprises, Inc. | Bolingbrook, IL,
  • Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Ensured that team members consistently execute the basics in punctuality, dress code, friendliness and cleanliness.
  • Major emphasis was to support member retention by advocating for the best member experiences and operational processes in the club.
  • Hired, trained and developed a strong team of Service Representative and Kids’ Club professionals.
  • Accomplishments Began as an Assistant Service Manager, quickly ascended to Service Manager in early 2009. Elected by my peers as Service Manager of the Month twice on 2009 & 2010.
11/2004 to 04/2008 Senior Sales Associate La-Z-Boy, Inc. | Chattanooga, TN,
  • Trained and developed a strong team of sales associates
  • Promoted a positive environment for customers and colleagues.
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Expected in 2004 Associate of Arts | Computer Programming Instituto De Banca Y Comercio, Santurce, Puerto Rico, GPA:

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Resume Overview

School Attended

  • Instituto De Banca Y Comercio

Job Titles Held:

  • Area Manager
  • Loss Prevention Security Officer
  • Service Manager
  • Senior Sales Associate


  • Associate of Arts

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