Area Manager resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Resourceful area manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Skills
Relationship building and management
Area management
Product and Service Sales
Goals and Performance
Budgeting
Scheduling
Sales
Sales Goals
Staff Management
Employee Training
Quality Management
Excellent interpersonal skills
Coaching and mentoring
Staff training/development
Problem resolution
Process improvement
Team management
Operational improvement
Relationship development
Work History
08/2015 to CurrentArea ManagerQvc, Inc. | Elizabeth City, NC,
Responsible for the day to day operations of a health club - maintaining equipment, interior building, and amenities in the club.
Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
Resolved conflicts promptly to promote positive environment for customers.
Support for all managers in 24 locations.
Hire, develop, and support new assistant managers to become operation managers.
Hire, coach and train new managers all 24 location.
Hire and train all employees for the facility, including front desk, janitorial, and kids club employees.
Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
Manage office and janitorial supplies, facility budget, and create employee schedules.
Seek leads through a database to collect on past due member accounts as well as manage and process memberships paid in full.
Oversee sales/personal training teams to ensure the integrity of all memberships sold.
Manage accounts of thousands of members while performing demographic or billing changes, freezes, and cancellations.
Assessed financial statements and reports to evaluate performance, develop targeted improvements and implement changes.
Transformed underperforming teams into productive, profitable teams.
Brought in exceptional candidates to boost team productivity and operational efficiency.
Conducted one-on-one training sessions to educate employees on best practices and procedures to increase profitability.
04/2013 to 08/2015Loss Prevention Security OfficerAllied Universal Security | Sacramento, CA,
Authorize entrance/departure of employees, visitors and other persons to guard against theft and maintain security of premises.
Identified company resources, determined client risk factors and promoted solutions to establish solid client base.
Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
Established solid client base by identifying company resources, determining client risk factors and promoting solutions that alleviated risk potential.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
03/2008 to 03/2013Service ManagerJx Enterprises, Inc. | Bolingbrook, IL,
Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club.
Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Ensured that team members consistently execute the basics in punctuality, dress code, friendliness and cleanliness.
Major emphasis was to support member retention by advocating for the best member experiences and operational processes in the club.
Hired, trained and developed a strong team of Service Representative and Kids’ Club professionals.
Accomplishments Began as an Assistant Service Manager, quickly ascended to Service Manager in early 2009. Elected by my peers as Service Manager of the Month twice on 2009 & 2010.
11/2004 to 04/2008Senior Sales AssociateLa-Z-Boy, Inc. | Chattanooga, TN,
Trained and developed a strong team of sales associates
Promoted a positive environment for customers and colleagues.
Met or exceeded sales objectives on consistent basis to drive company growth.
Provided exceptional customer service to foster client loyalty and satisfaction.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
Expected in 2004Associate of Arts | Computer ProgrammingInstituto De Banca Y Comercio, Santurce, Puerto Rico, GPA:
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