Area Manager resume example with 18+ years of experience
Reliable manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 18 years of management performance. Enterprising manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Driven Area Manager with experience ensuring the ongoing improvement of customer service standards within the assigned territory. Smoothly direct employees carrying out inventory operations to achieve demanding goals, schedules and budget targets. Driven leader with excellent analytical, decision-making and project management abilities. Maintain employee focus and achieve quality targets with hands-on supervision.
- Business Management Principles
- Scheduling and Coordinating
- Customer Service
- Problem Anticipation and Resolution
- Focus and Follow-Through
- Business Leadership
- Managing Operations and Efficiency
- Management Training
Lansing, MI, 09/2021 - Current
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Supervised two locations and managed assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
Washington, DC, 10/2008 - 09/2021
- Analyzed and improved performance across zone using sales metrics and performance reports.
- Developed reports of zone performance and presented data to upper management.
- Considered and approved policies to support company initiatives and overall performance.
- Oversaw distribution and logistics, reducing inefficiencies and streamlining processes for the company.
- Built relationships with customers and community to establish long-term business growth with companies such as Barnes and Noble, Hudson News, Macy's and Kohl's.
- Managed accounts to retain existing relationships and grow share of business.
- Oversaw our inventory staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
Goodyear, AZ, 06/2007 - 10/2008
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Improved operational standards, personnel moves, and inventory strategies.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Reduced turnover by enhancing training, motivation and engagement strategies with all employees.
Grand Rapids, MI, 06/2003 - 06/2007
- Transformed underperforming teams into productive, profitable teams.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
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Resume Overview
School Attended
- Universidad Politecnica De Puerto Rico
Job Titles Held:
- Area Manager
- Zone Manager
- District Manager
- Area Manager
Degrees
- Bachelor of Engineering
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