area manager resume example with 10+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Skilled property management professional experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successful balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
Skills
Area management
Sales minded
Resource Allocation
Business development
Staff training
Sales orientation
Budgeting skills
Revenue generation
Team building and motivation
Employee scheduling
Issue and conflict resolution
Communication
Reliable and trustworthy
Confidential document control
Auditing
Portfolio performance reporting
Maintenance oversight
Interior renovations
Community marketing
Payment processing
OneSite, Yardi, LRO and MRI programs
MS Office suite
Team training
Conflict handling
Maintenance knowledge
Understanding of amenities
Sales and marketing
Knowledge of leasing and market conditions
Fair housing mandates
Experience
08/2020 to CurrentArea ManagerMfa Oil | Braymer, MO,
Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
Automated office operations, managing client correspondence, record tracking, budgeting, and data communications.
Supervised 25 employees by overseeing employee relations, ongoing training and coaching on best practices and protocol and performance reviews.
Oversaw repairs and enhancements by working closely with maintenance staff.
Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs.
Saved money by operating community within budget.
Updated resident accounts with latest personal information and recent payments.
Recommended property improvements based on detailed evaluations of current property conditions.
Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
Monitored lease and renewal rental rates with leadership recommendations for change implementation.
Boosted tenant retention by addressing issues to achieve speedy resolution.
Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance.
01/2018 to 02/2020Community ManagerBox | Austin, TX,
Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
Automated office operations, managing client correspondence, record tracking, budgeting, and data communications.
Oversaw repairs and enhancements by working closely with maintenance staff.
Updated resident accounts with latest personal information and recent payments.
Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
Improved NOI through rent growth and expense management.
Strengthened traceability by developing organizational filing systems for confidential customer records, leases, and monthly leadership reports.
Gathered information from residents and devised successful resolutions.
Maintained up-to-date knowledge of inspection techniques, codes, ordinances and regulations.
Evaluated whether work was in accordance with all applicable city, state and federal guidelines, as well as applicable discipline-specific codes.
04/2010 to 09/2017Assistant Community ManagerSequoia | Reno, NV,
Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
Oversaw and successfully managed the services and facility organization for a seniors.
Efficiently managed a 50-person staff consisting of maintenance, activities and housekeeping.
Performed regular inspections on all buildings, common areas and vacant units.
Consulted with staff and other professionals to discuss activities.
Maintained records of activities and analyzed feedback from participants.
Organized services such as transportation, event security, and catering.
Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
Greeted customers and offered assistance to build favorable first impression and positive experience.
Education and Training
Expected in 08/2009 to to MBA | Business Administration And ManagementSteven Henagers, Orem, UT, GPA:
Accomplishments
Exceeded sales goals by lowering delinquency by 50%
Raised occupancy levels from 89% to 97% in 4 months
Maintaining Occupancy levels of 97% consecutively for 6 months
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