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area leader manager of training resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Accomplished Area Manager/Leader with a specialization in Training and Development. Self motivated and goal oriented. Knowledgeable with proven skills in e-learning programs, team building, public speaking, and skilled in Multi-unit Operations. Extremely bubbly personality and a culture driver

Skills
  • ServSafe Certified
  • ServSafe Proctor and Instructor
  • Microsoft
  • Training proficiency
  • Subject matter expertise in Training
  • Training leadership
  • Training strategies
  • Cross-functional team management
  • Performance improvements
  • Supervision and training
  • Policy/program development
  • Inventory management
  • Calm under pressure
  • Training and coaching
  • Employee development
  • Team oversight
  • Employee scheduling
  • Succession planning
  • Financial Management
  • Profit and loss accountability
Experience
Area Leader/Manager of Training , 05/2016 to Current
Boyne ResortsPetoskey, MI,
  • Multi-unit experience - 12 different Areas within a 5-year span due to Company expansion. All Areas have been excelled with overall Training Metrics – Typical Area consists of 11-18 Restaurants
  • On a regular basis supports 2 different Areas at the same time
  • Top Leader in 2019 for two different Metrics for Dallas Market
  • Works with Key stakeholders in the Company to compose Training plans which detail clear objectives, compliance, and provide guidance on corrective actions and interventions
  • Understands all aspects of the business – Marketing, facilities, Recruiting, Operations, and Training to achieve one goal
  • Ability to Train all aspects of the business – Marketing, Facilities, Training, Recruiting, and Operations
  • On average, works with 24-30 GMs to strategically plan scorecard expectations on becoming Training or Certified Training Restaurant. Supports next steps and timeline to achieve goals – Restaurants must maintain green and gold metrics
  • Utilize data to identify root cause and close knowledge gaps with GMs/OMs/SMs within the Area
  • Set up New in Position GM, OM, and SM calls to ensure each can execute position properly
  • Support Pre and Post opening plans for New Restaurant Openings within a 3-6-month timeframe – Support overall goal setting for Training in the Restaurant
  • Complete weekly/biweekly/monthly calls with Management teams
  • Lead all Manager in Training programs – Work with GMs on ensuring Training is followed as designed
  • E-learning specialists
  • Ensure the highest level of Training is executed within the Restaurant
  • Work with Restaurants on completing Development plans for all Managers for next step. Provide detailed insight on knowledge capacity of potential promotions
  • Work with Business Unit Team on identifying focus Restaurants – Work with GMs on plan
  • Schedule and teach classes within multiple Areas - Great with presentations
  • Support with execution of Business plans and present to key stakeholders within the company – Comfortable with presenting key information such as P&Ls, Restaurant Metrics, Training plans, Goal setting, etc
  • Provide feedback on Crewmember, Manager, and Restaurant development plans
  • Teach all ServSafe classes for multiple Areas
  • Follow up on rollouts, modules, and Training meetings
  • Able to provide direct feedback on future Training documents
  • Validate effectiveness of plans rolled out and discuss next steps
  • Review Annualized Retention, Employee pars vs actuals, & overall environment of the Restaurant to support great Culture
General Manager, 12/2014 to 06/2016
Apartment Income Reit Corp.Miami Beach, FL,
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Managed scheduling for 60 employees to optimize productivity.
  • Worked with Marketing Leader to develop new marketing strategies for to drive Community involvement
  • Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Developed and implemented successful marketing plans and put together Restaurant Trade Area documents to drive Customer Traffic
  • Executed Training and Development for the Company - Helped grow Company by adding 20+ SMs
  • Empowered staff members to contribute to continuous improvement. Promoted 3 employees to Shift Managers
  • Led Management Team of 5. Led team to top 10 Restaurants in the Company. Maintained green and gold metrics including gold Customer Satisfaction scores
Senior Service Manager, 05/2010 to 05/2012
Salt Grass Steak HouseCity, STATE,
  • Oversaw Server Training and certified all Trainers
  • Scheduled 50+ Servers
  • Resolved Customer complaints and worked with Servers to establish great Customer Service guidelines
  • Performed scheduled inventory counts and supply audits
  • Created agendas and communication materials for team meetings
  • Fostered healthy competition through PPA competitions with Servers
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Embodied Culture every shift with upbeat attitude ready to work and have fun!
  • Helped create Training focuses and led a team of 20+ Trainers
  • Managed Front of the House and Back of the House within the Restaurant
Education and Training
Bachelor of Science: Kinesiology, Expected in 05/2009 to Centenary College of Louisiana - Shreveport, LA,
GPA:

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Resume Overview

School Attended

  • Centenary College of Louisiana

Job Titles Held:

  • Area Leader/Manager of Training
  • General Manager
  • Senior Service Manager

Degrees

  • Bachelor of Science

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