, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Skills
6 + years in retail management
Brand development
Project management
Strategic planning
Staff supervision/development
Marketing
CRM
Teambuilding
Computer skills
Critical thinking
People skills
Microsoft Office/Adobe Systems
Customer service
Issue and conflict resolution
Territory management
Experience
06/2019 to CurrentArea Color Advisor ManagerAscena Retail Group | Burnsville, MN,
Oversee 26 Dunn-Edwards in-store Color Consultants at 26 store locations in Northern California
Travel to Northern California territories; Including Bay Area, Central Valley, and Nevada to maintain in-store color department presentation
Recruited, identified and developed color advisor professionals and implemented training and development programs to successfully exceed retention targets.
Motivated talented staff and realized 5-10% increase in sales/growth through creation and debut of incentive performance plan.
Hired talented, trainable team members and drove new business innovation strategies to grow revenues.
Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration and bottom-line profits.
Handled human resource concerns and established plans to handle issues consistently and efficiently.
Supported community outreach initiatives by partnering with local organizations And participating in events.
Developed and launched HubSpot CRM business management software system resulting in increased traceability.
Offered custom troubleshooting to assist problem resolution and restore service levels.
Held weekly and monthly meetings with each color advisor to talk one-on-one, resolve issues and provide tailored training.
Implemented standard operating procedures, training programs and office management systems (MS Office/Adobe) to train workers and streamline workflows.
Boosted team morale and overall revenues by creating and implementing sales contests.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Assisted with developing and implementing marketing strategies to improve sales and profitability.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
07/2018 to 06/2019Store ManagerEdible Arrangements | Troy, MI,
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Strengthened work flow productivity by hiring, managing and developing top talent.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Monitored employee performance and identified performance gaps for corrective action.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Coordinated social media and marketing strategies to promote brand awareness and increase sales.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Answered product questions with up-to-date knowledge of sales and promotions.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Established store tactics and strategies to achieve operational performance and sales goals.
09/2016 to 06/2018Assistant Store ManagerFossil | City, STATE,
Coached and developed store associates through formal and informal interactions.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Oversaw coaching and guidance of store employees to foster advancement in work operations.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Answered customer questions and addressed problems and complaints in person and via phone.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
02/2015 to 09/2016Retail Sales SupervisorCompany Name | City, State,
Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Established and communicated clear expectations, holding store personnel accountable for achieving performance standards.
Replenished retail merchandise and displays to deliver strong visual presentation.
Assisted with proactive management of inventory investments and identified stock issues that inhibited business success.
Invited customers to participate in store activities and special events.
Developed good working relationships with store leadership and sales personnel.
Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
Created schedules to keep store properly staffed during busy periods.
Monitored sales performance through analysis of sales reports and comparison shopping.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Delegated tasks appropriate to individual employees to provide development opportunities.
Signed for incoming shipments in manager's absence.
Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
Greeted customers upon entrance to store and offered assistance in locating items.
Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Education and Training
Expected in Master of Arts | Fashion Marketing & Merchandising/BrandingAcademy of Art University, San Francisco, CAGPA:
Expected in Bachelor of Science | Fashion Marketing & ManagementArt Institute of Sacramento, CA, Sacramento, CA, GPA:
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