Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
  • 6 + years in retail management
  • Brand development
  • Project management
  • Strategic planning
  • Staff supervision/development
  • Marketing
  • CRM
  • Teambuilding
  • Computer skills
  • Critical thinking
  • People skills
  • Microsoft Office/Adobe Systems
  • Customer service
  • Issue and conflict resolution
  • Territory management
06/2019 to Current Area Color Advisor Manager Ascena Retail Group | Burnsville, MN,
  • Oversee 26 Dunn-Edwards in-store Color Consultants at 26 store locations in Northern California
  • Travel to Northern California territories; Including Bay Area, Central Valley, and Nevada to maintain in-store color department presentation
  • Recruited, identified and developed color advisor professionals and implemented training and development programs to successfully exceed retention targets.
  • Motivated talented staff and realized 5-10% increase in sales/growth through creation and debut of incentive performance plan.
  • Hired talented, trainable team members and drove new business innovation strategies to grow revenues.
  • Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration and bottom-line profits.
  • Handled human resource concerns and established plans to handle issues consistently and efficiently.
  • Supported community outreach initiatives by partnering with local organizations And participating in events.
  • Developed and launched HubSpot CRM business management software system resulting in increased traceability.
  • Offered custom troubleshooting to assist problem resolution and restore service levels.
  • Held weekly and monthly meetings with each color advisor to talk one-on-one, resolve issues and provide tailored training.
  • Implemented standard operating procedures, training programs and office management systems (MS Office/Adobe) to train workers and streamline workflows.
  • Boosted team morale and overall revenues by creating and implementing sales contests.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
07/2018 to 06/2019 Store Manager Edible Arrangements | Troy, MI,
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Coordinated social media and marketing strategies to promote brand awareness and increase sales.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Established store tactics and strategies to achieve operational performance and sales goals.
09/2016 to 06/2018 Assistant Store Manager Fossil | City, STATE,
  • Coached and developed store associates through formal and informal interactions.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
02/2015 to 09/2016 Retail Sales Supervisor Company Name | City, State,
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Established and communicated clear expectations, holding store personnel accountable for achieving performance standards.
  • Replenished retail merchandise and displays to deliver strong visual presentation.
  • Assisted with proactive management of inventory investments and identified stock issues that inhibited business success.
  • Invited customers to participate in store activities and special events.
  • Developed good working relationships with store leadership and sales personnel.
  • Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
  • Created schedules to keep store properly staffed during busy periods.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Signed for incoming shipments in manager's absence.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Greeted customers upon entrance to store and offered assistance in locating items.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Education and Training
Expected in Master of Arts | Fashion Marketing & Merchandising/Branding Academy of Art University, San Francisco, CA GPA:
Expected in Bachelor of Science | Fashion Marketing & Management Art Institute of Sacramento, CA, Sacramento, CA, GPA:
Full Professional

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School Attended

  • Academy of Art University
  • Art Institute of Sacramento, CA

Job Titles Held:

  • Area Color Advisor Manager
  • Store Manager
  • Assistant Store Manager
  • Retail Sales Supervisor


  • Master of Arts
  • Bachelor of Science

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