A results-driven professional well-versed in recruiting and employee development. Successfully oversee human resources, budgeting, procurement, revenue cycle, and patient services. A professional recognized for ability to leverage performance, to build and lead strong teams, to be a change agent, and the ability to expand lines of communication. An organizational leader adept at multiple facets of business operations and strategic problem-solving that leverages a servant leader's philosophy.
Director of Operations, 02/2022 - Current 3M Companies – , ,
Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Worked directly with Senior Leadership, Chief Operating Officer, Director of Maintenance, and Director of Property Services to brainstorm, discuss strategy and mitigate scalable issues
Increased growth by assessing effectiveness of property management initiatives and renovation projects resulting in 25% growth
Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands including P & L accountability
Established performance goals for departments and provided methods for reaching milestones including administering performance evaluations
Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making
Managed daily operations across several departments to include property management, maintenance department, tenant communication, leasing department, and vendor management while guiding teams to make evident base decisions
Company Commander, 01/1999 - Current Marsden Holding Llc – , ,
Developed and implemented performance improvement strategies and plans to promote continuous improvement
Plans and executes strategic training for Company while maintaining high level of respect with Unit and Command. Consistently selected to execute most demanding aspects of missions
Responsible stewardship of 80 million dollars worth of assets
Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration
Analyzed business and technical requirements to determine system design, potential issues and related cost for each project request
Managed and scheduled equipment and system preventive maintenance programs to verify contractual compliance
Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events
Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access
Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
Built and strengthened relationships across functional leadership areas to keep soldier development and operational plans interconnected and effective
Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations
Area Business Leader, 09/2011 - 12/2021 Kroger Company – , ,
Coordinated innovative strategies to accomplish growth of 220% over eight year period
Direct support to practice managers and 35+ health providers for operational and clinical functions for multi-unit operation, provided guidance and leadership to 120+ employees across 21+ departments
Increased provider satisfaction scores 10% by collecting and managing net promoter scores
Primary liaison for clinics during board and community meetings, delivering supporting information and implementation of new programs and initiatives
Adheres to applicable laws and regulations to ensure facilities are in compliance with State and Federal regulations to include tracking staff education and certifications
Redesigned workflow processes for patient access and clinical operation, resulting in reduction of wait times by 30%
Strategically plans methods to achieve operational goals to include producing reports, leading staff meetings, developing staff members, and responsible for resolving insurance claims to include Medicaid and Medicare resulting in 96.4% collection rate
Meticulously identifies and rectifies inconsistencies, deficiencies, and discrepancies in medical documentation
Establish and administer budgets with effective controls to prevent overages, minimize burn rate and support sustainability objectives
Recruit, hire, and develop staff members through coaching and counseling; conduct performance evaluations, administer disciplinary actions, and orchestrate compensation reviews
Oversaw doctor on-boarding and new clinic orientation, credentialing, and EMR enrollment
Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis
Fostered collaborative efforts to schedule, host and facilitate events and identify further opportunities to reach members of community
Manager, 12/2006 - 09/2011 Company Name – , ,
Recruited, hired, and developed staff members through coaching and counseling; conducted performance evaluations, administered disciplinary actions, and orchestrated compensation reviews
Increased profits through effective sales training and troubleshooting profit loss areas to produce 3 million dollars in profit for unit
Directed as many as 110+ employees, supervising them to achieve desired company outcomes
Fostered strong, positive provider relationships with Pharmacy department by coordinating, facilitating and leading partnership meetings and identifying new patient opportunities
Established operational objectives, work plans, and implemented shrink programs to reduce shrink to 2%
Fostered environment which encouraged continual process improvements
Followed-through on all critical inter-departmental escalations to increase customer retention rates
Chaired monthly meetings with district and divisional leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
Fostered relationships with local and national suppliers to obtain best price, quality, and delivery of products
Employed optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents to improve overall OSHA scores and expand bid opportunities
Education
Master of Business Administration: MBA, Expected in - Columbia Southern University - Orange Beach, AL GPA:
Graduate Level Certification : Management , Expected in - University of Arkansas At Little Rock - Little Rock, AR GPA:
Bachelors of Science : Health And Human Performance , Expected in - Northwestern State University of Louisiana - Natchitoches, LA GPA:
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