Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

A results-driven professional well-versed in recruiting and employee development. Successfully oversee human resources, budgeting, procurement, revenue cycle, and patient services. A professional recognized for ability to leverage performance, to build and lead strong teams, to be a change agent, and the ability to expand lines of communication. An organizational leader adept at multiple facets of business operations and strategic problem-solving that leverages a servant leader's philosophy.

  • Relationship Building: Staff Development, Team-building
  • Business Planning and Development
  • Operational Leadership
  • Quality Assurance
  • Financial Analysis: Budgeting, Forecasting, Procurement
  • Policy and Procedure Development
  • Project Management
  • Strategic Planning
Work History
Director of Operations, 02/2022 - Current
3M Companies , ,
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Worked directly with Senior Leadership, Chief Operating Officer, Director of Maintenance, and Director of Property Services to brainstorm, discuss strategy and mitigate scalable issues
  • Increased growth by assessing effectiveness of property management initiatives and renovation projects resulting in 25% growth
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands including P & L accountability
  • Established performance goals for departments and provided methods for reaching milestones including administering performance evaluations
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making
  • Managed daily operations across several departments to include property management, maintenance department, tenant communication, leasing department, and vendor management while guiding teams to make evident base decisions
Company Commander, 01/1999 - Current
Marsden Holding Llc , ,
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Plans and executes strategic training for Company while maintaining high level of respect with Unit and Command. Consistently selected to execute most demanding aspects of missions
  • Responsible stewardship of 80 million dollars worth of assets
  • Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration
  • Analyzed business and technical requirements to determine system design, potential issues and related cost for each project request
  • Managed and scheduled equipment and system preventive maintenance programs to verify contractual compliance
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events
  • Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Built and strengthened relationships across functional leadership areas to keep soldier development and operational plans interconnected and effective
  • Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations
Area Business Leader, 09/2011 - 12/2021
Kroger Company , ,
  • Coordinated innovative strategies to accomplish growth of 220% over eight year period
  • Direct support to practice managers and 35+ health providers for operational and clinical functions for multi-unit operation, provided guidance and leadership to 120+ employees across 21+ departments
  • Increased provider satisfaction scores 10% by collecting and managing net promoter scores
  • Primary liaison for clinics during board and community meetings, delivering supporting information and implementation of new programs and initiatives
  • Adheres to applicable laws and regulations to ensure facilities are in compliance with State and Federal regulations to include tracking staff education and certifications
  • Redesigned workflow processes for patient access and clinical operation, resulting in reduction of wait times by 30%
  • Strategically plans methods to achieve operational goals to include producing reports, leading staff meetings, developing staff members, and responsible for resolving insurance claims to include Medicaid and Medicare resulting in 96.4% collection rate
  • Meticulously identifies and rectifies inconsistencies, deficiencies, and discrepancies in medical documentation
  • Establish and administer budgets with effective controls to prevent overages, minimize burn rate and support sustainability objectives
  • Recruit, hire, and develop staff members through coaching and counseling; conduct performance evaluations, administer disciplinary actions, and orchestrate compensation reviews
  • Oversaw doctor on-boarding and new clinic orientation, credentialing, and EMR enrollment
  • Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis
  • Fostered collaborative efforts to schedule, host and facilitate events and identify further opportunities to reach members of community
Manager, 12/2006 - 09/2011
Company Name , ,
  • Recruited, hired, and developed staff members through coaching and counseling; conducted performance evaluations, administered disciplinary actions, and orchestrated compensation reviews
  • Increased profits through effective sales training and troubleshooting profit loss areas to produce 3 million dollars in profit for unit
  • Directed as many as 110+ employees, supervising them to achieve desired company outcomes
  • Fostered strong, positive provider relationships with Pharmacy department by coordinating, facilitating and leading partnership meetings and identifying new patient opportunities
  • Established operational objectives, work plans, and implemented shrink programs to reduce shrink to 2%
  • Fostered environment which encouraged continual process improvements
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates
  • Chaired monthly meetings with district and divisional leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
  • Fostered relationships with local and national suppliers to obtain best price, quality, and delivery of products
  • Employed optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents to improve overall OSHA scores and expand bid opportunities
Master of Business Administration: MBA, Expected in
Columbia Southern University - Orange Beach, AL
Graduate Level Certification : Management , Expected in
University of Arkansas At Little Rock - Little Rock, AR
Bachelors of Science : Health And Human Performance , Expected in
Northwestern State University of Louisiana - Natchitoches, LA
  • Brigade Coin for Distinguish Leadership
  • 27x Time Office of Excellence Award Winner
  • 2x Time Dream Team Award Winner

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School Attended

  • Columbia Southern University
  • University of Arkansas At Little Rock
  • Northwestern State University of Louisiana

Job Titles Held:

  • Director of Operations
  • Company Commander
  • Area Business Leader
  • Manager


  • Master of Business Administration
  • Graduate Level Certification
  • Bachelors of Science

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