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area assistant general manager resume example with 18+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

I'm presently working as a Assistance Manager and have 18 years' experience in the hospitality industry and believe that the administrative skills I have acquired would be a perfect fit for the position. The position seems an ideal prospect and offers the opportunity for me to transition strong sales and customer service skills towards SKILLS FOR JOB. My background in the field of hotel management has provided me with excellent people and communication skills necessary to succeed in a competitive and fast-paced industry. Known for excellent client-facing skills, strong administrative skills and the ability to lead a team, I have helped increase sales and build a solid team with a firm understanding of customer service. I have repeatedly exceeded expectations in my many different roles and I believe that the skills I possess would greatly benefit to your company . My enclosed resume will serve to provide you with the details of my background and what I have to offer. I would very much welcome a personal meeting with you to discuss your needs, and my ability to meet them.

Sincerely,

JessicaWilliams

Area Assistant Manager

Skills
    • Staff Management
    • Budgeting
    • Scheduling
    • Team Leadership Expertise
    • Onboarding
    • Guest Services
    • Financial Reporting
    • Accounting
    • Payroll Processing
Work History
02/2021 to Current Area Assistant General Manager B.F. Saul Company Hospitality | Fort Lauderdale, FL,
  • Mentored and motivated team members to achieve challenging business goals.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Resolved problems promptly to elevate customer approval.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Motivated, trained and disciplined employees to maximize performance.
  • Handled cash accurately and prepared deposits.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Managed team of 30+ employees, overseeing hiring, training, and professional growth of employees
  • Monitored company inventory to keep stock levels and databases updated
04/2012 to 03/2020 Area Sales Manager Energy Transfer | Epping, ND,
    • Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
    • Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
    • Built lasting relationships with clients through outstanding customer service interactions.
    • Strengthened corporate sales by 6% with effective team leadership and staff development strategies.
    • Analyzed sales data and kept up to date with market trends.
    • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
    • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
04/2005 to 04/2012 Sales Manager/Assistant General Manager of Operations Chumash Casino | Santa Ynez, CA,
  • Repeatedly promoted during 18-years with Hampton Inn.
  • Throughout my tenure, I have continually grown both personally and professionally, learning many facets of the hospitality industry.
  • Responsible for Regional Sales effort for both, and Fairfield Inn.
  • Developed procedures and process that track and, expenditures which enabled business to adhere to strict budget.
  • Primary liaison to customers and ensured consistently positive customer experience.
  • Work with, on annual budgeted sales forecast and report out monthly revenue forecast.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Identified and hired exceptional candidates to fill key sales roles and strengthen revenue development.
02/2000 to 01/2003 Guest Service Agent Hampton Inn By Hilton | City, STATE,
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
Education
Expected in 09/2005 to to High School Diploma | Randolph Community College, Asheboro, NC GPA:
Expected in 01/2003 to to Continuing Education Course | Basic Accounting Principles Randolph Community College, Asheboro, NC GPA:
Expected in 10/2002 to to Continuing Education Course | Payroll Accounting Randolph Community College, Asheboro, NC GPA:

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Resume Overview

School Attended

  • Randolph Community College
  • Randolph Community College
  • Randolph Community College

Job Titles Held:

  • Area Assistant General Manager
  • Area Sales Manager
  • Sales Manager/Assistant General Manager of Operations
  • Guest Service Agent

Degrees

  • High School Diploma
  • Continuing Education Course
  • Continuing Education Course

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