Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Skills
Customer relations
Accounting operations management
Project management
Sales Techniques
Staff development
Issue and conflict resolution
Salesforce Management
Team management
Team building
Experience
02/2019 to Current
AR SpecialistToyoda Gosei North America Corporation – Plymouth, MI,
Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
Reached out to vendors and customers in order to resolve account problems.
Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
06/2018 to 12/2018
Customer Service RepresentativeKeurig Dr Pepper – Lexington, KY,
Educated customers on special pricing opportunities and company offerings.
Assisted customers in making payments on accounts and setting up payment plans.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Remained constantly aware of customer activity to ensure safe and secure shopping environment.
Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Assessed customer needs and upsold products and services to maximize sales.
Set up and activated customer accounts.
Recommended improvements to products and services to mitigate complaints.
Supported operational improvements and resolution of problems to deliver top-notch customer service.
04/2018 to 05/2018
Sales AssociateBaker Distributing Company – Lake City, FL,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Offered product and service consultations and employed upselling techniques.
Acted as initial contact in addressing customer concerns.
Coordinated activities with other departments to ensure quality customer service.
Negotiated and closed deals with minimal oversight.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Processed orders through company system and coordinated product deliveries.
06/2007 to 01/2018
Solutions ManagerChoozle – Denver, CO,
Analyzed and defined business requirements, processes and objectives to develop marketing, sales and service delivery enablement assets.
Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
Provided technology consultation for growing businesses, making recommendations and upgrading existing systems.
Streamlined established processes by implementing client and employee feedback.
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Maintained professional network of potential clients and business opportunities.
Boosted team morale and overall sales volume by creating employee incentive sales contests.
Created and finalized quotes to complete deals between company, vendors and customers.
Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
Achieved company growth for several consecutive years through market expansion and sales.
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Delivered level of service to customers in effort to build upon relationships for future clients.
Assisted with training and onboarding of sales associates in store operations.
Adhered to store policies and procedures to maintain regulatory and legal compliance.
Education and Training
Expected in 06/1986
High School Diploma: Presque Isle High School - Presque Isle, ME, GPA:
Expected in
: Accounting Northern Maine Community College - Presque Isle, ME GPA:
Expected in
: Information Technology Strayer University - Washington, DC GPA:
Activities and Honors
Member, Presque Isle Fire Department 8 years as a volunteer.
A founding member and coach of the AYBL (Aroostook Youth Basketball League for 6 years. Served on the Board of Directors.
Spending quality time with family, a top priority.
Websites, Portfolios, Profiles
https://www.linkedin.com/feed/
Certifications
Please review My Learning on my LinkedIn page for all my previous completed trainings in multiple subjects.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
