aquatic service officer resume example with 1+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

A driven employee within Aquatic programming and Customer service administration, dedicated to student success and offering refined aquatic experience, whilst engaging individuals of different skill and ability levels. Effective utilization of my background in customer service allows me to understand the background consumer need of parents and students within Aquatic programming, and what can be added and developed within our processes to improve their experience.

I am determined to create and deliver the best Aquatic lesson plan to exceed student needs. Passionate to teach, train and motivate students. Committed to physical and emotional well-being of class members, fellow staff and customers. Orchestrates fun, energetic, educational and motivational Aquatic classes for students at basic, intermediate and advanced swimming levels. Resourceful Aquatic Supervisor trained in resolution of critical issues and individualistic student needs within time-sensitive environment with a successful track record of building and maintaining driven swim teachers and peers. Highly organized, energetic and versatile leader committed to continuous improvements within my field. Proven history of staying progressively motivated, with the drive to always upskill and learn more in my role. Frequent collaborator with upper management, assisting and learning skills to improve my work performance.

  • Written and Verbal Communication
  • Lesson Planning and curriculum development
  • Decision-Making
  • Leadership Development
  • AUSTSWIM Qualified teacher of Infants and preschool aquatics
  • AUSTSWIM Qualified teacher of Aquatic education
  • AUSTSWIM Qualified teacher of Access and Inclusion aquatics (in progress)
  • Refined Aquatic Program Experience
  • Effective Customer Communication
  • Compassion and Empathy
  • Independently Directed and motivated
  • Emotional Awareness
  • Team Building
  • Parent and student Communication
  • Collaboration
  • Rapport Building
  • Data Entry
  • First Aid/CPR
  • Skill Building
  • Goal Setting
  • Proficient in Perfect Gym software and Point of sale
  • Fluent understanding and use of Microsoft software
11/2022 to Current Aquatic Service Officer Cargotec Solutions | Las Vegas, NV,
  • Monitored student progress and assisted students and teachers with resolving problems.
  • Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
  • Assessed swimming skill levels for each student and placed accordingly depending on results.
  • Created strategies to help meet needs of mentally and physically challenged swimmers.
  • Recommended appropriate level classes to swimmers based on needs and preferences.
  • Created inviting aquatic spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
  • Listened to and understood customer and student needs, explained and discussed options and outlined best-fit enrolments.
  • Delegated work to staff, setting priorities and goals for each lesson.
  • Collaborated with program leaders and aquatic coordinators to promote innovation within our learn to swim program.
  • Monitored activities in swimming areas to prevent accidents and provide assistance to swimmers.
  • Modified teaching strategies to customize lesson plans for different student needs.
  • Mentored and trained specific employees on areas in need of improvement.
02/2023 to Current Administration Officer Maroondah City Council | City, STATE,
  • Created reports using advanced data management and software skills.
  • Developed and strengthened client relationships by delivering knowledgeable support.
  • Assisted team with timely and accurate administrative work covering multiple remote sites.
  • Exceeded specific team goals and resolved issues, partnering with staff to share and implement customer service initiatives.
  • Tallied cash register at end of shift to reconcile with shift sales.
  • Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
  • Completed facility tours to demonstrate value of center membership and describe key features.
  • Welcomed both new and existing members to organization by delivering kind greeting upon entrance.
  • Promoted effective issue resolution regarding employees or members through active listening and dynamic communication skills.
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Enhanced performance through collaboration with diverse teams.
  • Inventoried and ordered materials, supplies and services.
  • Motivated and led team members to work together to achieve targets.
02/2022 to Current Aquatic Educator Maroondah City Council | City, STATE,
  • Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with students, parents and fellow educators.
  • Identified weakness and strengths to create strategic student improvement plans.
  • Enforced rules for behavior and procedures for maintaining order among students.
  • Improved student participation in classroom through integration of creative drills and activities.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Planned and implemented aquatic lessons using various teaching strategies to meet diverse student needs.
  • Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery within the water.
Education and Training
Expected in to to High School Diploma | Luther College, Croydon Hills, VIC GPA:
  • Ranked in Top 10% of class
  • Academic excellence recipient for Business management, Historical studies, Psychology and English
  • Teacher of Swimming and
    Water Safety , AUSTSWIM - 2021
  • Teacher of Infant and
    Preschool Aquatics , AUSTSWIM - 2022
  • Teacher of Aquatics - Access
    and Inclusion , AUSTSWIM (In progress) - 2023
  • CPR Certification - Australia Wide First Aid - 2023
  • WWC Certification

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Resume Overview

School Attended

  • Luther College

Job Titles Held:

  • Aquatic Service Officer
  • Administration Officer
  • Aquatic Educator


  • High School Diploma

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