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appointment clerk resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
 Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Highlights
  • High customer service standards
  • Strong problem solving ability
  • Service solutions expert
Accomplishments
  • Managed English and Spanish call flow for hospital.
  • Customer Service
    • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Customer Interface
    • Assisted customers over the phone regarding medical issues and assisting with appointments, medication refills and messages to doctors offices
Experience
09/2010 to 11/2016
Appointment Clerk Bobby Dodd Institute Murfreesboro, TN,

    Assisted patients with appointments,messages to doctors office ,refills for medication and transferring them to the right department.

  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Developed effective relationships with all call center departments through clear communication.
Education
Expected in 1998
High School Diploma:
SAN FERNANDO HIGH SCHOOL - San Fernando, Ca
GPA:

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Resume Overview

School Attended

  • SAN FERNANDO HIGH SCHOOL

Job Titles Held:

  • Appointment Clerk

Degrees

  • High School Diploma

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