Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 3 years retail experience in a fast-paced, team-based environment.
Skills
Creative Problem Solver
Exceptional communication skills
Quick learner
Team Player
MS Windows proficient
EMR proficient
Education
Certification: Hospital Unit Coordinating2009Citrus College-
Glendora,
CA
Work History
Appointment Clerk10/2011
to Current Kaiser Permanente – Fontana
Booking appointments for the departments of Family and Internal Medicine, Pediatrics, Optometry and Ophthalmology, Neurology, Nephrology, General Surgery, Orthopedics, Podiatry, and Oncology.
Assisting Booking Team with outreach programs and projects.
Direct members to correct locations.
Send out correct information and updating of accounts.
Dietary Clerk03/2010
to 09/2011 Kaiser Permanente – Fontana
Earned management trust by serving as key holder, responsibly opening and closing department.
Dealt with call offs and staffing needs.
Assisted Dietitians with workloads.
Managed trayline for breakfast, lunch, and dinner.
