Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Executive Summary
A results-driven Technology Leader/Project management consultant with strong vision and team building skills. Deep technical knowledge combined with excellent customer-facing communication skills provides a persuasive platform for influencing technology decisions within organizations Objectives Seeking a fulfilling position in the IT industry that offers challenging opportunities and allows me to effectively utilize my current experience,skills and grow along with the organization
Core Qualifications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Professional Experience
04/2014 to Present Application Development Project Manager Chick-Fil-A | Largo, FL,
  • Responsible for solution delivery, project planning, monitoring, execution, provide technical assistance Managing a team varying between 8 to 15 members and perform business critical enhancements of existing web applications Responsible for project estimation, blue printing and detailed project planning to major enhancements Responsible for managing 3 different projects under similar functional areas providing excellent minimal defect deliverables to clients Took over managing of another project in critical situation and performed damage control, stabilized the situation and took the project to completion Performed key role in managing client relationship Implemented core-flex staffing model to integrate the different smaller teams thereby optimizing the team and provide back financial benefits to clients Play the role of mentor and guide team members in a progression career growth path Perform procurement and invoicing activities for the teams Provided consultation towards new project proposals Work with teams located at different locations when required thereby achieving an efficient team working towards project goals Create a positive work environment for team members in a way to induce productive and creative thought process among employees thereby attracting and retaining top technical talents Mentor the team members in a way to help them achieve personal growth in the process of achieving program goals Create a conducive work environment with the right amount of team building and monitoring, thereby creating a spirited group of professionals working towards a common goal Perform periodic evaluation of team members provide feedback to identify strengths and areas of improvements.
  • Also devise a game plan for them to help achieve their individual goals Technologies Involved - J2EE, Oracle, Oracle-Weblogic, Unix, Informatica, Microsoft Office.
10/2009 to 03/2014 Manager Cox Automotive | Flat Rock, MI,
  • As a business support team manager, managed a team of 18 members in providing 24x7 business applications support for order management, promotions management and sales force supporting applications.
  • Responsible for devising a support strategy to achieve the organization goals in business improvement, application stability, risk reduction, productivity improvement and financial savings Responsible for managing 3 teams which act as second line business applications support in different business areas Worked on all ITIL processes namely Incident management, request management, change management, release management, knowledge management and continuous improvement Specialized in high impact critical issue related communication for priority 1 and 2 incidents Responsible for planning and executing support during application high availability to support business Manage relationship with client partners and business members to enable smooth execution of the program Create a positive work environment for team members in a way to induce productive and creative thought process among employees thereby attracting and retaining top technical talents Mentor the team members in a way to help them achieve personal growth in the process of achieving program goals Manage the major and minor enhancement projects from requirements to all the way till go live Work on multiple new project proposals in a way to provide optimal solution in terms of execution approach, team structure and costing model Created a conducive work environment with the right amount of team building and monitoring, thereby creating a spirited group of professionals working towards a common goal Perform periodic evaluation of team members provide feedback to identify strengths and areas of improvements.
  • Also devise a game plan for them to help achieve their individual goals Work with teams located at different locations when required thereby achieving an efficient team working towards program goals Technologies Involved - J2EE, Informatica, Oracle, Mainframe - COBOL, JCL, unix, microsoft office, MS project, HP service manager, HP quality center.
to Business Support Consultant/ Technical Specialist Mantech International Corporation | Aurora, CO,
  • Responsible for supporting existing business processes, applications and providing solutions to improve business Lead a team of 16 members and providing 24x7 business applications support for Supply Chain demand planning and forecasting systems at a leading snack food manufacturer Responsible for day to day execution of 11 applications Critical job duties included incident management, request management and problem management Have driven the requirement specification and analysis of major business transformation in the snack food company Provided various technical and business solutions to cater to growing business needs Responsible for leading a team which act as second line business applications support Given the business expertise, I was responsible for suggesting additional application enhancements to the business applications to enhance the business operations and provide additional business turnover Along with providing solutions, I had handled the requirement analysis, responsible for design, execution and timely implementation of these solutions Responsible for proactively identifying flaws in the applications, providing solutions and implementation of same to maintain sustained business Technologies Involved - J2EE, Informatica, Mainframe - COBOl, JCL, Business Objects, unix and perl scripting, JDA-Demand Planning Package, weblogic, tibco, microsoft office.
06/2006 to 09/2007 Senior QA Analyst Infosys Ltd | City, STATE,
  • Responsible for delivering flawless software solutions, client relationship management, Quality assurance and validation Managed the QA team of development of enterprise level transportation management system for a major North American snack food manufacturer resulting in increased transportation efficiency and automation of most of the logistics operations Responsible for the preparation of master test strategy, system test plan, system test cases and timely execution of the same to identify any flaws in the developed applications Prepared requirements traceability matrix to ensure completeness of test scenarios.
  • Involved as part of QA team in all the stages of the software development life cycle namely requirement analysis, design, code build, system test and implementation to identify possible validation scenarios for QA Leading a team of 3 onsite and 5 offshore QA analyst in providing error free solutions to the end users Provided UA testing support and production implementation testing support.
  • Responsible for defect tracking using quality center tool With the help of diverse technical knowledge, created various tools to assist with test data creation and testing automation process Responsible for designing and performing various application performance testing Technolgies Involved - J2EE, Ab-initio, Informatica, Unix, HP-Quality Center.
12/2005 to 06/2006 Software Engineer/Programmer Infosys Ltd | City, STATE,
  • Responsible for solutions delivery, technical architecture and software development Developed and implemented a web application for a leading snack food manufacturer in the transportation and logistics area Responsible for requirements analysis, design and architecture, code build, testing, production implementation and post production warranty support Ensured timely delivery of components to ensure project stayed within budget and schedule constraints Provided system test and UAT support to users ensuring quality deliverables Worked in a direct customer and business facing role Created user help documentations as a part of project deliverables Managed a small offshore development team of 3 people Worked in multitude of J2EE technologies namely toplink JPA, spring framework Technologies Involved - J2EE, spring framework, toplink, oracle, unix, weblogic.
09/2003 to 11/2005 Engineer/Programmer Infosys Ltd | City, STATE,
  • Responsible for solutions delivery, technical architecture and software development Had developed and implemented various solutions in different technologies Responsible for analysis and development of various components in massive reengineering project for a leading health care insurance provider This reengineering involved isolation of the various IDMS modules which is an outdated technology and replacing them with DB2 components Developed and implemented a web application for a leading snack food manufacturer in the transportation and logistics area Responsible for requirements analysis, design and architecture, code build, testing and production implementation Worked in multitude of J2EE technologies namely toplink JPA, spring framework Trained in all the components of mainframe technologies namely MVS, JCL, COBOL, CICS, DB2.
  • Technologies Involved - J2EE, oracle, unix, weblogic, Mainframe - COBOL, JCL, DB2.
Education
Expected in Bachelor Of | Electronics Engineering Madurai Kamaraj University Madurai, , GPA:
Electronics Engineering
Affiliations
Certifications
Oracle Database: Advanced Mainframe - COBOL: Advanced Supply Chain Domain: Advanced Mainframe - JCL: Advanced J2EE: Expert
Languages
English: Fluent Hindi: Conversational Tamil: Native
Skills
Microsoft Office: Expert Middleware - Informatica, Ab initio: Beginner JDA - Demand Planning, Replenishment planning Package: Intermediate Unix and Perl scripting: Intermediate

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School Attended

  • Madurai Kamaraj University Madurai

Job Titles Held:

  • Application Development Project Manager
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  • Senior QA Analyst
  • Software Engineer/Programmer
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