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AppleCare Senior Advisor, Mac+ T2 Resume Example

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APPLECARE SENIOR ADVISOR, MAC+ T2
Professional Summary
Desire to bring my strong level of ownership, high level of expertise, consistent top performing metrics and proven customer satisfaction to the Carpe Facto Team.
Skills
  • Excellent Multi-Tasker
  • Customer Satisfaction Focused
  • Top Metric Performer
  • Strong Communication Skills
  • Active Listening Skills
  • Strong Mentor
  • Time Management

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Work History
AppleCare Senior Advisor, Mac+ T207/2016 to Current
Apple, Inc
  • Consistently met or exceeded metric goals.
  • Created content and lead team meetings.
  • Team Manager Apprentice, March 2017, 
  • Ability to convey strong ownership. 
  • Demonstrated professionalism and courtesy with customers at all times.
  • Identified and solved high level technical issues with a variety of diagnostic tools.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Managed customers' expectations and experience to a high degree of customer satisfaction.
AppleCare Advisor, Mac+ T107/2015 to 07/2016
Apple, Inc
  • Learned and utilized a vast troubleshooting knowledge base to drive a high level of issue resolution and customer satisfaction.
  • Fostered teamwork and growth by helping fellow advisors in group chat rooms.
  • Mentored fellow advisors and teammates.
  • Consistent all around top performer including the receiving of awards for ACEA and CSAT Elite in 2016.
  • APR 2016 results of 1 Achieved and 2 Exceeded Expectations.

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Senior Sales Consultant, Magnolia Home Theater09/2007 to 05/2015
Best Buy – Novi, MI and Katy, TX
  • Provided excellent end to end service and solutions to meet customer's unique needs.
  • Excelled in training new employees and enabling them to meet company standards and expectations.
  • Processed and managed complex customer orders and ensured accuracy of delivery and installation.
  • Built innovative business rhythms and coaching plans for department and store.
  • Lead initiatives that helped in branding our team as one of the best in the company.
  • Exceeded company and customer expectations, helping grow the company brand.


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Resume Overview

Companies Worked For:

  • Apple, Inc
  • Best Buy

Job Titles Held:

  • AppleCare Senior Advisor, Mac+ T2
  • AppleCare Advisor, Mac+ T1
  • Senior Sales Consultant, Magnolia Home Theater

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