Desire to bring my strong level of ownership, high level of expertise, consistent top performing metrics and proven customer satisfaction to the Carpe Facto Team.
Skills
Excellent Multi-Tasker
Customer Satisfaction Focused
Top Metric Performer
Strong Communication Skills
Active Listening Skills
Strong Mentor
Time Management
Work History
AppleCare Senior Advisor, Mac+ T207/2016 to Current Apple, Inc
Consistently met or exceeded metric goals.
Created content and lead team meetings.
Team Manager Apprentice, March 2017,
Ability to convey strong ownership.
Demonstrated professionalism and courtesy with customers at all times.
Identified and solved high level technical issues with a variety of diagnostic tools.
Followed up with clients to ensure optimal customer satisfaction.
Managed customers' expectations and experience to a high degree of customer satisfaction.
AppleCare Advisor, Mac+ T107/2015 to 07/2016 Apple, Inc
Learned and utilized a vast troubleshooting knowledge base to drive a high level of issue resolution and customer satisfaction.
Fostered teamwork and growth by helping fellow advisors in group chat rooms.
Mentored fellow advisors and teammates.
Consistent all around top performer including the receiving of awards for ACEA and CSAT Elite in 2016.
APR 2016 results of 1 Achieved and 2 Exceeded Expectations.
Senior Sales Consultant, Magnolia Home Theater09/2007 to 05/2015 Best Buy – Novi, MI and Katy, TX
Provided excellent end to end service and solutions to meet customer's unique needs.
Excelled in training new employees and enabling them to meet company standards and expectations.
Processed and managed complex customer orders and ensured accuracy of delivery and installation.
Built innovative business rhythms and coaching plans for department and store.
Lead initiatives that helped in branding our team as one of the best in the company.
Exceeded company and customer expectations, helping grow the company brand.
