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AppleCare At Home Advisor Resume Example

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APPLECARE AT HOME ADVISOR
Professional Summary
Customer service professional experienced in resolving billing issues, identifying potential fraud scams, and account security issues. Team player with exceptional listening and critical thinking skills.
Skills
  • Adherence to high customer service standards
  • Exceptional telephone etiquette
  • Excellent time management skills
  • Effective problem solver
  • Customer-focused​
  • Skilled trainer
Work History
AppleCare At Home Advisor , 08/2014 to 09/2015
Apple Inc. – Cupertino, California
  • Investigated and resolved customer inquiries and complaints relating to iTunes account security and billing in an empathetic manner.
  • Met and exceeded company standards regarding service levels, handle time, and productivity.
  • Mentored new hires on internal tools and company procedures.


AppleCare At Home Advisor (Tier 2), 09/2015 to 01/2017
Apple Inc. – Cupertino, California
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Trained Tier 1 staff on operating procedures and company services through coaching and peer feedback.
  • Handled escalations from Tier 1 advisors when they could not resolve their customer's issue or when a supervisor was requested.



Education
Full Stack Web Development Certification : Computer Science, Current
Southern Methodist University - Dallas, Texas

GED: 1999
Alaska Job Corps - Palmer, Alaska
Studied Early Childhood Development and earned a Child Development Associate Credential to teach preschool-aged children.
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Resume Overview

Companies Worked For:

  • Apple Inc.

School Attended

  • Southern Methodist University
  • Alaska Job Corps

Job Titles Held:

  • AppleCare At Home Advisor
  • AppleCare At Home Advisor (Tier 2)

Degrees

  • Full Stack Web Development Certification : Computer Science , Current
    GED : 1999

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