applecare at home advisor resume example with 2+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Customer service professional experienced in resolving billing issues, identifying potential fraud scams, and account security issues. Team player with exceptional listening and critical thinking skills.
Skills
Adherence to high customer service standards
Exceptional telephone etiquette
Excellent time management skills
Effective problem solver
Customer-focused
Skilled trainer
Work History
AppleCare At Home Advisor , 07/2014 - 08/2015 Apple Inc. – City, STATE,
Investigated and resolved customer inquiries and complaints relating to iTunes account security and billing in an empathetic manner.
Met and exceeded company standards regarding service levels, handle time, and productivity.
Mentored new hires on internal tools and company procedures.
AppleCare At Home Advisor (Tier 2), 08/2015 - 2017 Apple Inc. – City, STATE,
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Trained Tier 1 staff on operating procedures and company services through coaching and peer feedback.
Handled escalations from Tier 1 advisors when they could not resolve their customer's issue or when a supervisor was requested.
Education
Full Stack Web Development Certification : Computer Science, Expected in Current - Southern Methodist University - Dallas, Texas GPA: Status -
GED: , Expected in 1999 - Alaska Job Corps - Palmer, Alaska GPA: Status - Studied Early Childhood Development and earned a Child Development Associate Credential to teach preschool-aged children.
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