To secure a position in a fast-paced, purpose driven organization that can employ my professional strengths, learn new skills,
and be a part of a great team.
Accomplishments
Apple, Inc. Honor Roll for exceeding expectations in key metrics.
Promoted within six months of employment at Apple, Inc.
Offered Office Manager position after 1 year with Pacific Dental Services based on performance.
Top 10% in sales in my district while employed at Wells Fargo.
Experience
Applecare At Home Advisor August 2015 to CurrentApple, Inc - Reedley, CA
Tier 1 Technical Support for Apple IOS devices and Mac Computers.
Schedule retail store reservations.
Dispatch repairs according to warranty status.
Log every case with detailed notes.
Provide excellent customer service on every call.
Properly direct inbound calls in phone queues.
Benefits Coordinator June 2014 to August 2015Pacific Dental Services - Fresno, CA
Educated patients on various payment methods.
Created treatment plans and scheduled accordingly.
Provided accurate and appropriate information in response to patient inquiries.
Maintained up-to-date records at all times.
Trained staff on how to improve customer interactions.
Teller November 2012 to June 2014Wells Fargo Bank - Clovis, CA
Introduced new products and services to customers.
Processed cash and check transactions with no mistakes.
Balanced a high limit cash drawer.
Followed all audit compliance safety procedures.
Exceeded quarterly goals every quarter.
Associate April 2012 to June 2012World Financial Group - Fresno, CA
Worked as a team and helped families and individuals learn the importance of saving.
Sold life insurance, annuities, and other variable products.
Retail Sales Consultant October 2007 to September 2011Sprint - Fresno, CA
Activated and sold smart phones, accessories, mobile broadband cards and rate plans.
Provided product knowledge to each customer.
Showed customers how to read and understand their bills.
Worked as part of a team to meet both individual and store goals every month.
Style Consultant November 2005 to May 2006Metropark, USA. - Fresno, CA
Sold high-end fashion, music and art to a wide range of clients.
Provided great customer service.
Studied various designers to better sell their product.
Ran a point of sale system and maintained a cash drawer.
Processed returns and exchanges.
Office Clerk April 2002 to January 2011IC & Sons Farm Labor, Inc. - Reedley, CA
Processed correspondence and distributed accordingly.
Assisted in running weekly payroll and billing.
Maintained supplies stocked and did general janitorial work.
Education
High School Diploma : 2004Reedley High School - Reedley, CA
