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Applecare At Home Advisor Resume Example

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APPLECARE AT HOME ADVISOR
Summary
To secure a position in a fast-paced, purpose driven organization that can employ my professional strengths, learn new skills, and be a part of a great team.
Accomplishments
  • Apple, Inc. Honor Roll for exceeding expectations in key metrics. 
  • Promoted within six months of employment at Apple, Inc.
  • Offered Office Manager position after 1 year with Pacific Dental Services based on performance.
  • Top 10% in sales in my district while employed at Wells Fargo. 
Experience
Applecare At Home Advisor
August 2015 to CurrentApple, Inc - Reedley, CA
  • Tier 1 Technical Support for Apple IOS devices and Mac Computers.
  • Schedule retail store reservations.
  • Dispatch repairs according to warranty status.
  • Log every case with detailed notes. 
  • Provide excellent customer service on every call.
  • Properly direct inbound calls in phone queues. 
Benefits Coordinator
June 2014 to August 2015Pacific Dental Services - Fresno, CA
  • Educated patients on various payment methods.
  • Created treatment plans and scheduled accordingly. 
  • Provided accurate and appropriate information in response to patient inquiries. 
  • Maintained up-to-date records at all times. 
  • Trained staff on how to improve customer interactions.
Teller
November 2012 to June 2014Wells Fargo Bank - Clovis, CA
  • Introduced new products and services to customers.
  • Processed cash and check transactions with no mistakes. 
  • Balanced a high limit cash drawer. 
  • Followed all audit compliance safety procedures. 
  • Exceeded quarterly goals every quarter. 
Associate
April 2012 to June 2012World Financial Group - Fresno, CA
  • Worked as a team and helped families and individuals learn the importance of saving.
  • Sold life insurance, annuities, and other variable products.
Retail Sales Consultant
October 2007 to September 2011Sprint - Fresno, CA
  • Activated and sold smart phones, accessories, mobile broadband cards and rate plans.
  • Provided product knowledge to each customer.
  • Showed customers how to read and understand their bills. 
  • Worked as part of a team to meet both individual and store goals every month. 
Style Consultant
November 2005 to May 2006Metropark, USA. - Fresno, CA
  • Sold high-end fashion, music and art to a wide range of clients.
  • Provided great customer service. 
  • Studied various designers to better sell their product. 
  • Ran a point of sale system and maintained a cash drawer. 
  • Processed returns and exchanges.
Office Clerk
April 2002 to January 2011IC & Sons Farm Labor, Inc. - Reedley, CA
  • Processed correspondence and distributed accordingly. 
  • Assisted in running weekly payroll and billing. 
  • Maintained supplies stocked and did general janitorial work. 
Education
High School Diploma : 2004Reedley High School - Reedley, CA
Languages
Bilingual English / Spanish.
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Resume Overview

Companies Worked For:

  • Apple, Inc
  • Pacific Dental Services
  • Wells Fargo Bank
  • World Financial Group
  • Sprint
  • Metropark, USA.
  • IC & Sons Farm Labor, Inc.

School Attended

  • Reedley High School

Job Titles Held:

  • Applecare At Home Advisor
  • Benefits Coordinator
  • Teller
  • Associate
  • Retail Sales Consultant
  • Style Consultant
  • Office Clerk

Degrees

  • High School Diploma : 2004

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