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AppleCare At-Home Advisor Resume Example

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APPLECARE AT-HOME ADVISOR
Career Overview

Personable Customer Service Associate who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. In addition to handling multiple responsibilities, I am a service-focused professional and friendly team player with a knack for building productive working relationships.

Core Strengths
  • Excellent multi-tasker
  • Flexible schedule
  • Proficient in MS Office
  • Cash handling accuracy
  • High customer service standards
  • Strong problem solving ability
  • Active listening skills
  • Strong organizational skills
Work Experience
09/2013
AppleCare At-Home Advisor Apple － Indianapolis, IN
  • Provided thorough support and problem resolution for customers.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained up-to-date knowledge of policies
  • Supported customers with online billing and account issues.
  • Resolved customer complaints and concerns with strong verbal skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Informed customers about issue resolution progress.
06/2013 to 05/2015
Customer ConsultantFedEx Office － Indianapolis, IN
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Cash handling experience. Including counting cash drawers before the beginning and end of each shift.
  • Cross-trained and provided back-up for other areas when needed.
  • Educated customers on product and service offerings.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
04/2012 to 02/2014
Cashier - Customer Service Target － Indianapolis, IN
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Educated customers on product and service offerings. Including but not limited to Target's credit and debit cards.
  • Operated a cash register to process cash, check and credit card transactions.
11/2011 to 04/2012
CashierWal-Mart － Indianapolis, IN
  • Processed all sales transactions accurately and in a timely fashion.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Displayed the appropriate signage for products and sales promotions.
Educational Background
Present
Majoring: Business AdministrationIvy Tech － Indianapolis, IN
  • Coursework in Business Administration, Organizational, Marketing and Communications,
  • Minor in Human Resources
  • GPA 3.0
May 2010
High School DiplomaNorth Central High School － Indianapolis, IN
  • J. Everett Light Academic Achievement Award
  • 3.0 GPA
  • Coursework in Graphic Design and HTML Coding
Skills
  • Computer Skills: MS Word, Powerpoint, Excel, and Outlook.
  • Successfully operate both Windows and Apple Macintosh Systems
  • People skills: advanced problem-solving, great organizational skills


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Resume Overview

Companies Worked For:

  • Apple
  • FedEx Office
  • Target
  • Wal-Mart

School Attended

  • Ivy Tech
  • North Central High School

Job Titles Held:

  • AppleCare At-Home Advisor
  • Customer Consultant
  • Cashier - Customer Service
  • Cashier

Degrees

  • Majoring : Business Administration
    High School Diploma

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