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Applecare Advisor Resume Example

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APPLECARE ADVISOR
Professional Summary

Proficient Tier 2 technical advisor thrives setting up and maintaining stations, training users and supporting pivotal process improvements to [iOS, macOS, WatchOS, Windows 7,8,10] systems and software. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues. Expert collaboration with Apple Engineering to continuously improve tools and resources.

Accomplishments
  • Endorsements in software development and mobile applications.
  • Completed intensive training in database fundamentals and software engineering.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Trained and led technical support teams of more than 5 support specialists.
Skills
  • Mac systems
  • Data recovery
  • Software diagnosis
  • TCP/IP
  • Windows 10
  • Application support
  • Complaint resolution
  • Norton Antivirus software
  • Desktop support
  • Technical issues analysis
  • Wide-area Networks
  • Customer service expert
  • Technical Support
  • Account management
  • Adobe and Adobe Flash
  • Troubleshooting
  • Teamwork
  • Self-motivated professional
  • Flexible & Adaptable
  • Multitasking abilities
  • Cultural awareness
  • Customer service
  • Maintenance & Repair
  • Written Communication
  • Good listening skills
  • Basic math
  • Organization and Time management
  • Teambuilding
  • Detail-oriented
  • Supervision
  • HTML and XML
  • Web-based software engineering
  • First Aid/CPR
  • Software applications
  • Advanced SAP knowledge
  • Proactive And Team Player
  • Team-Oriented And Dependable
  • Collaborative Team Player
  • Service Desk Team Management
  • Clinical Team Oversight
  • Copywriting Team Leadership
  • Teamwork And Contribution
  • Coordinating Team Projects
  • Teamwork And Flexibility
  • Team Contribution
  • Team Coaching
  • Graphic Design
  • Content Editing
  • SEO Best Practices
  • Social Media Administration
  • Strategic Content Planning
  • Content Sourcing
  • Wordpress
  • Adobe Creative Suite
  • Contractor Management
  • MailChimp
Work History
Applecare Advisor, 03/2014 to Current
Apple INC – City , STATE
  • Monitored systems in operation and input commands to troubleshoot areas such as iPhone and iPad.
  • Processed over [100] support requests weekly for technical assistance on wide range of issues related to iOS and macOS.
  • Configured hardware, devices and software to set up work stations for employees.
  • Devised solutions to operations issues related to iOS and macOS, working closely via phone, email, live chat and web teleconference.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across global time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to iOS.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Submitted service tickets for equipment maintenance requests.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
Geek Squad Agent , 01/2011 to 08/2011
Geek Squad – City , STATE
  • Provided outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
United States Marine Corps , 01/2002 to 09/2006
USMC – City , STATE
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Participated in staff meetings, special events and professional development activities.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
Bachelor of Science: Game Design, 10/2012
Full Sail University - City
High School Diploma: 07/2001
Berea High School - City
Humanitarian aid rendered to foreign peoples for both food and first aid.

Operation Iraqi Freedom 1 rendered food supplies and first aid to civilian Iraqis who had been injured or relocated during conflict.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

76Average
Resume Strength
  • Length
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Full Sail University
  • Berea High School

Job Titles Held:

  • Applecare Advisor
  • Geek Squad Agent
  • United States Marine Corps

Degrees

  • Bachelor of Science : Game Design , 10/2012
    High School Diploma : 07/2001

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