SEARCH

Applecare Advisor Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
APPLECARE ADVISOR
Professional Summary

Proficient Tier 2 technical advisor thrives setting up and maintaining stations, training users and supporting pivotal process improvements to [iOS, macOS, WatchOS, Windows 7,8,10] systems and software. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues. Expert collaboration with Apple Engineering to continuously improve tools and resources.

Accomplishments
  • Endorsements in software development and mobile applications.
  • Completed intensive training in database fundamentals and software engineering.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Trained and led technical support teams of more than 5 support specialists.
Skills
  • Mac systems
  • Data recovery
  • Software diagnosis
  • TCP/IP
  • Windows 10
  • Application support
  • Complaint resolution
  • Norton Antivirus software
  • Desktop support
  • Technical issues analysis
  • Wide-area Networks
  • Customer service expert
  • Technical Support
  • Account management
  • Adobe and Adobe Flash
  • Troubleshooting
  • Teamwork
  • Self-motivated professional
  • Flexible & Adaptable
  • Multitasking abilities
  • Cultural awareness
  • Customer service
  • Maintenance & Repair
  • Written Communication
  • Good listening skills
  • Basic math
  • Organization and Time management
  • Teambuilding
  • Detail-oriented
  • Supervision
  • HTML and XML
  • Web-based software engineering
  • First Aid/CPR
  • Software applications
  • Advanced SAP knowledge
  • Proactive And Team Player
  • Team-Oriented And Dependable
  • Collaborative Team Player
  • Service Desk Team Management
  • Clinical Team Oversight
  • Copywriting Team Leadership
  • Teamwork And Contribution
  • Coordinating Team Projects
  • Teamwork And Flexibility
  • Team Contribution
  • Team Coaching
  • Graphic Design
  • Content Editing
  • SEO Best Practices
  • Social Media Administration
  • Strategic Content Planning
  • Content Sourcing
  • Wordpress
  • Adobe Creative Suite
  • Contractor Management
  • MailChimp
Work History
Applecare Advisor, 03/2014 to Current
Company Name – City, State
  • Monitored systems in operation and input commands to troubleshoot areas such as iPhone and iPad.
  • Processed over [100] support requests weekly for technical assistance on wide range of issues related to iOS and macOS.
  • Configured hardware, devices and software to set up work stations for employees.
  • Devised solutions to operations issues related to iOS and macOS, working closely via phone, email, live chat and web teleconference.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across global time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to iOS.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Submitted service tickets for equipment maintenance requests.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
Geek Squad Agent , 01/2011 to 08/2011
Company Name – City, State
  • Provided outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
United States Marine Corps , 01/2002 to 09/2006
Company Name – City, State
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Participated in staff meetings, special events and professional development activities.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
Bachelor of Science: Game Design, 10/2012
Full Sail University - City
High School Diploma: 07/2001
Berea High School - City
Humanitarian aid rendered to foreign peoples for both food and first aid.

Operation Iraqi Freedom 1 rendered food supplies and first aid to civilian Iraqis who had been injured or relocated during conflict.

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Full Sail University
  • Berea High School

Job Titles Held:

  • Applecare Advisor
  • Geek Squad Agent
  • United States Marine Corps

Degrees

  • Bachelor of Science : Game Design , 10/2012
    High School Diploma : 07/2001

Similar Resumes

View All
AppleCare-Advisor-resume-sample

AppleCare Advisor

Round Rock, Texas