Proficient Tier 2 technical advisor thrives setting up and maintaining stations, training users and supporting pivotal process improvements to [iOS, macOS, WatchOS, Windows 7,8,10] systems and software. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues. Expert collaboration with Apple Engineering to continuously improve tools and resources.
Operation Iraqi Freedom 1 rendered food supplies and first aid to civilian Iraqis who had been injured or relocated during conflict.
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