I am well-versed in troubleshooting and repairing malfunctioning hardware and software. Devises innovative strategies to resolve recurring computer and network problems.
Qualifications
Technical help desk experience
Project management
Testing
Decisive leader
Team building
Employee engagement
Collaborative
Technical Skills
Windows, Linux, Mac OSX,ios
ios software and hardware, windows xp/7/10,phone hardware, laptop/pc hardware
taught entry level technical support for software and hardware.
leadership
managed multiple Halloween stores.
acting
was inducted into the international thespian society.
Work Experience
07/2015 to 11/2015
apple technical support teamU-Haul – Collierville, TN,
guided customers through trouble shooting steps over the phone in easy to understand ways.
represented quality in the clients product with the customer.
generated repeat business through excellent customer service.
developed positive customer relationships through friendly greetings and correct technical advise.
scheduled hardware repairs for customers and in store appointments for customers who wish for a more hands on experience.
07/2015 to 10/2015
Assistant ManagerU-Haul – Corvallis, OR,
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory with it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Examined merchandise to verify that it was correctly priced and displayed.
Scheduled and led weekly store manager meetings for all employees.
Reported to the district manager regarding all store and staff issues.
Trained and developed new associates on POS system and key sales tactics.
Generated repeat business through exceptional customer service.
Seasonal Customer Service.Greeted customers and ascertained customers need.
Answered questions regarding the store and its merchandise.Stocked shelves and supplies and organized displays.
Verified that all customers received receipts for purchase.
Developed positive customer relationships through friendly greetings and excellent service.
Demonstrated use and care of merchandise.
09/2012 to 01/2013
assistant managerN-Able Inc. – Burlington, MA,
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory with it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Examined merchandise to verify that it was correctly priced and displayed.
Scheduled and led weekly store manager meetings for all employees.
Reported to the district manager regarding all store and staff issues.
Trained and developed new associates on POS system and key sales tactics.
Generated repeat business through exceptional customer service.
Seasonal Customer Service.
Greeted customers and ascertained customers need.
Answered questions regarding the store and its merchandise.
Stocked shelves and supplies and organized displays.
Verified that all customers received receipts for purchase.
Developed positive customer relationships through friendly greetings and excellent service.
Demonstrated use and care of merchandise.
01/2012 to 08/2015
Internet Marketing ManagerAutosmart – City, STATE,
Autosmart Superstore - 7304 Preston Hwy Louisville KY Emphasized product features based on analysis of customers needs, and on technical knowledge of product capabilities and limitations.
Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.
Provided high level and in depth technical support by resolving inquiries by phone, email and web in a manner and time frame consistent with department and team service levels and goals.
Worked collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results.
2011 to 06/2013
Serving AssistantTumbleweed – City, STATE,
Assisted in maintaining preparation and service areas in sanitary conditions.
Cleaned and sterilized equipment and facilities.
Greeted each customer with friendly eye contact.
Delivered food and appetizers to guest in a quick and timely manor.
Stocked service stations with items such as ice, napkins, and straws.
Wiped tables and seats with dampened cloths, and replaced dirty table wear.
Cleared and re-set tables at conclusion of each guest meal.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Education and Training
Expected in 2011
High School Diploma: Computer Engineering Jefferson Community and Technical College - Louisville, KY GPA: Computer Engineering
Expected in
: South Oldham High school - , GPA: Oldham County Arvin Center - Crestwood KY
For 2 years I co-oped to the Oldham County Arvin Center, where I interned and student taught covering the following subjects.
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