Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
To work for a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest to achieve the organization's goal while achieving my personal goals.
  • Experience setting up, installing, and repairing desktops, laptops, printers, and modems.
  • Outstanding knowledge of multiple hardware and software applications.
  • Skilled with hard drives, central processing units (CPUs), video cards, firewalls, antivirus and software.
  • Skilled communicator, able to successfully work with wide range of end-users to diagnose and resolve technical issues.
  • Operating Systems: Windows XP, Vista, 7, 8, Linux, iOS, Chrome OS, OS X Yosemite
  • Software Application: MS Suite (Word, Excel, PowerPoint, Access), Server 2008 R2, Hyper-V, VMware
  • Networking: LAN/WAN, Active Directory, CAT 5, Ethernet, Routers

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Received award for customer service recognition and ability to work well with the other team members.

Apple Tech. Support Advisor, 05/2015 to Current
Evans Distribution CompanyMadison, IL,
  • Maintained composure and patience in face of difficult customer situations.Processed an average of 30Provided thorough support and problem resolution for customers.Assisted customers with technical issues via email, live chat and telephone.Researched, resolved and followed up on customer issues.Maintained a calm, professional demeanor when faced with high demand, high volume workloads.Reviewed support cases for technical and troubleshooting accuracy.Created new account, reset passwords and configured access for users. inbound and outbound technical support calls.
Owner-Operator, 2012 to Current
Baylor Scott & White HealthIrving, TX,
  • Responsible for the growth, stability, direction and daily operation of the business, meeting with service vendors or product suppliers to facilitate delivery, Creating advertising campaigns, social media campaigns and face-to-face events.

Handled all media and public relations inquiries.Designed electronic file systems and maintained electronic and paper files.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.Received and screened a high volume of internal and external communications, including email and mail.Managed daily office operations and maintenance of equipment.

Google Subject Matter Expert, 05/2014 to 02/2015
Wells FargoDouglas, GA,
  • Provide excellent customer service and technical support for Google agents & customers through e-mail, phone, chat and other related activities.
  • Provide support for a variety of reasons, including but not limited to: account information, billing and payments, technical support, general customer service and customer care.
  • Resigned due to relocation).
Patient Service Specialist II, 03/2010 to 09/2011
Harborview Medical CenterCity, STATE,
  • Facilitates patient admission, transfer and discharges within the trauma center.
  • Assemble patient chart for admissions, transfer or discharge.
  • Maintain medical records in a usable format, collates department records, add new forms to records and flag/alert health care team members to missing forms, consent signatures and other requirements.
  • Also, direct incoming telephone calls to appropriate staff members in a timely manner.
  • Process requisition for patient procedures, test and exams (Laid-off due to downsizing).
Small Business Banker, 01/2007 to 03/2008
Bank Of AmericaCity, STATE,
  • Responsible for offering and selling financial products and services (i.e.
  • Credit Cards, CD's, Loans) to both consumer and small business customers.
  • Establish, develop, retain, and deepen long-term relationships with current and potential customers in the community.
  • Meet sales and customer delight goals by proactively meeting and greeting customers quickly identifying needs.
  • Perform tasks such as opening deposit accounts, taking loan applications, handling customer service requests, etc.
  • Relocation out of country for school).
Associates: Computer Network Technology, Expected in 2012
Renton Technical College - Renton, WA
Associate of Arts: Culinary Arts & Restaurant Management, Expected in 2009
Art Institute of Vancouver - Vancouver, WA

Culinary Arts & Restaurant Management

High School Diploma: General Education, Expected in 05/2001
Kent Meridian High School - Kent, WA

Washington State Achievers Scholar

*Bill and Melinda Gates Foundation Scholarship Recipient


Active Directory, advertising, antivirus, Apple, billing, CAT 5, CD, hardware, Credit, client, clients, excellent customer service, customer service, customer care, delivery, desktops, direction, e-mail, Ethernet, financial, firewalls, forms, hard drives, LAN, laptops, Linux, Macs, Access, Excel, PowerPoint, Windows XP, Word, modems, communicator, Networking, Operating Systems, OS, printers, repairing, researching, Routers, selling, sales, technical support, telephone, phone, trauma, troubleshooting, video cards, Vista, WAN

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School Attended

  • Renton Technical College
  • Art Institute of Vancouver
  • Kent Meridian High School

Job Titles Held:

  • Apple Tech. Support Advisor
  • Owner-Operator
  • Google Subject Matter Expert
  • Patient Service Specialist II
  • Small Business Banker


  • Associates
  • Associate of Arts
  • High School Diploma

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